Call Center Representative

Conduent

full-time

Posted on: 9/6/2025

Origin: • 🇺🇸 United States

✨ AI Apply

💰 $16 per hour

Junior

About the role

Handle claims inquiries or debit card denials
Answer questions regarding requested documentation from members
Assist members with website registration, forgotten usernames/passwords, and lockouts
Assist members placing Commuter Orders
Respond to member balance inquiries and questions about eligible expenses
Address member inquiries about Plan Year, deadlines, and HSA contributions
Assist with member account closures, transfers, or rollovers
Update member profiles (address, phone number, etc.)
Respond to member inquiries regarding Tax Forms
Assist members with setting up distributions from their HSA and opening new HSAs
Handle member rewards and online navigation questions
Manage an average of 30-40 calls per day while navigating multiple systems
Participate in virtual training and Nesting before full job duties; maintain 100% attendance

Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices)
High school diploma, GED, or college degree
Must have 6 months of customer service experience
Complete a mandatory paid training program with 100% attendance (3-week virtual training class and 2 weeks of Nesting; cannot miss a day of training)
Successful completion of a background check (includes education and previous employment verification)
Great problem-solving skills
Ability to effectively multi-task
Flexibility to work weekends
Manage a steady volume of incoming calls while navigating multiple systems
Must have home internet connection with 25 Mbps download and 10 Mbps upload
Must hardwire work computer directly to home modem via ethernet (satellite and wireless internet not acceptable)
Must have a quiet, distraction-free workspace
Must be able to learn to navigate 12-13 systems and handle an average of 30-40 calls per day
Must complete typing test (will need a keyboard)