Conduent

Customer Service Representative, Italian and English

Conduent

full-time

Posted on:

Location: 🇷🇴 Romania

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Job Level

Mid-LevelSenior

About the role

  • Performs business support or technical work using data organizing and coordination skills.
  • Performs tasks based on established procedures; follows standardized procedures and practices.
  • Assesses calls to provide immediate service, transfer, or follow-up for client resolution.
  • Identifies customer needs by referring to case notes; performs routine call center activities concerning products and services.
  • Uses standard scripts and established guidelines to meet SLAs; provides customers with specialized information in a warm empathetic manner.
  • Gathers necessary information to update the database; escalates issues to senior levels when needed.
  • Explains company policies to customers; complies with all policies and standards; performs other duties as assigned.

Requirements

  • Vocational training, certifications, licensures, or equivalent experience may be required.
  • Developed skillset in a range of processes, procedures, and systems.
  • Maintains appropriate licenses, training, and certifications.
  • Ability to problem solve, self-guided.
  • Effective interpersonal and communication skills; exchanges information and ideas effectively.
  • Works within established procedures and practices with moderate supervision.
  • No supervisory responsibilities; manages own workload.
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