Customer Service Representative - Bilingual
Palco, Inc.
Customer Service Representative, Italian and English
Conduent
full-time
Posted on:
Origin: • 🇷🇴 Romania
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Performs business support or technical work using data organizing and coordination skills.
- Performs tasks based on established procedures; follows standardized procedures and practices.
- Assesses calls to provide immediate service, transfer, or follow-up for client resolution.
- Identifies customer needs by referring to case notes; performs routine call center activities concerning products and services.
- Uses standard scripts and established guidelines to meet SLAs; provides customers with specialized information in a warm empathetic manner.
- Gathers necessary information to update the database; escalates issues to senior levels when needed.
- Explains company policies to customers; complies with all policies and standards; performs other duties as assigned.
Requirements
- Vocational training, certifications, licensures, or equivalent experience may be required.
- Developed skillset in a range of processes, procedures, and systems.
- Maintains appropriate licenses, training, and certifications.
- Ability to problem solve, self-guided.
- Effective interpersonal and communication skills; exchanges information and ideas effectively.
- Works within established procedures and practices with moderate supervision.
- No supervisory responsibilities; manages own workload.
