Customer Service Management Trainee, Dutch
Genpact
Renewals Sales Support Specialist, Belux Market
Hewlett Packard Enterprise
full-time
Posted on:
Location Type: Hybrid
Location: Bucharest • 🇷🇴 Romania
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
SFDC
About the role
- Engage with Customers/Partners to improve the execution of small & medium size renewal deals
- Owns and independently manages end-to-end renewals in close collaboration with customers or partners on time
- Identify upsell & new business opportunities within the renewal (support credits, upsell to higher service levels, win-back potential, etc.)
- Drive initiatives for assigned accounts
- Handle discount delegation with care
- Responsible for order management activities, following procedures to ensure segregation of Duties for order acceptance elements & flagging any impact on order and revenue
- Resolve business related escalations together with OS Sales Rep and manage customer expectations
- Manage and update opportunities in SFDC on a regular basis
- Ensure forecast accuracy
- Interface management between Customers/Partners and HPE internal Stakeholders
Requirements
- Bachelor's or Master's degree in Business Management or equivalent
- Typically 2-5 years experience (suppliers, customer relations, financial management, procurement)
- Fluent in verbal and written English
- Fluency in French is preferred but not mandatory
- Strong written and verbal communication skills
- Be able to quickly learn and adapt business processes and sales tools
- Solution oriented / problem solving skills.
- Strong team player
- Resilience in stressful situations
- Technical skills: MS Office with strong capabilities in Outlook, Excel, Word
- SFDC (appreciated, not mandatory)
- SAP R3 and S4 (appreciated, not mandatory)
Benefits
- Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
- Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
- Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementforecast accuracybusiness managementfinancial managementprocurementupsellingproblem solvingcustomer relationssales toolssegregation of duties
Soft skills
strong communication skillsteam playerresilienceadaptabilitysolution oriented
Certifications
Bachelor's degreeMaster's degree