• Evaluate site performance continuously
• Manage code migration across environments
• Support and resolve storage, performance, application, and API issues
• Perform and validate maintenance tasks during scheduled windows
• Document requirements and support training program design and delivery
• Handle escalated incidents from Level 1 support, ensuring timely resolution and SLA adherence

Requirements

Bachelor’s degree or equivalent experience within an enterprise level corporate IT environment
Fluency in English (written and spoken)
Strong knowledge on Linux and Jenkins
Knowledge of SAP Commerce Cloud, AWS cloud, docker, Kubernetes and Azure advantageous
Experience with SQL, JBoss and Tomcat is good to have

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Hard Skills

Linux
Jenkins
SAP Commerce Cloud
AWS
Docker
Kubernetes
Azure
SQL
JBoss
Tomcat

Soft Skills

communication
problem-solving
incident management
training program design
documentation

Certifications & Qualifications

Bachelor’s degree

Cloud Support Specialist

Customer Service Representative

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Customer Service Agent – Non-Voice