Customer Service, Process Associate, Italian
Genpact
L1 IT Customer Support, French/English
Everience Romania
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇷🇴 Romania
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide accurate and optimal IT solutions via telephone, e-mails or chat
- After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware)
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
- Follow-up the existing back-log
- Comply with project’s performance indicators
- Communicate with other designated teams and escalate complex issues
Requirements
- Spoken languages: fluent French and English (B2/C1)
- Technical college or university is not mandatory as necessary training will be ensured
- Previous customer support experience is an advantage
- Excellent customer service abilities: client orientation, active listening and interpersonal skills
- Ability to work in a dynamic environment and to multitask
- Availability to work in shifts
Benefits
- Permanent contract
- Central building offices with an excellent view of the city, top facilities and equipment
- Competitive salary
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingoffice applicationsWindowsOutlookinternet applicationshardware support
Soft skills
customer serviceclient orientationactive listeninginterpersonal skillsmultitaskingcommunication
