Customer Support

• Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.
• Being able to communicate effectively both verbally and in writing.
• Able to sense other people’s emotions and provide the answer or support based on their needs.
• Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
• Easy adjust to changing scenarios regarding ways of working.
• Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
• Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
• Projecting a positive image of the company and brand.
• Implementing changes using your creativity and focus on process improvement.

Customer Service, Process Associate, Italian

Customer Service Representative

L1 IT Customer Support, German, English

Customer Support Team Manager

Customer Support Advisor

Customer Service Agent – Non-Voice