Customer Service Representative, German, English
Conduent
Customer Service, Process Associate, Italian
Genpact
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇷🇴 Romania
Visit company websiteJob Level
JuniorMid-Level
About the role
- Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.
- Being able to communicate effectively both verbally and in writing.
- Able to sense other people’s emotions and provide the answer or support based on their needs.
- Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
- Easy adjust to changing scenarios regarding ways of working.
- Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
- Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
- Projecting a positive image of the company and brand.
- Implementing changes using your creativity and focus on process improvement.
Requirements
- Good knowledge of Italian (C1) and English (B2).
- Bachelor’s degree.
- Good MS Office knowledge.
- Analytical thinking and self-starter.
- Relevant experience in phone customer service.
- High motivation and ability to learn.
- Ability to work under time pressure.
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
MS Officephone customer serviceanalytical thinking
Soft skills
effective communicationempathytoleranceadaptabilitycreativityprocess improvementmotivationability to work under time pressure
Certifications
Bachelor's degree