Customer Support

• Handle Warranty Claims management: on-hold claims processing, warranty claim closing and invoice processing, abnormality check calls, abnormal claim audit, parts collection issue follow-up & AP declaration
• ASC Parts Support: parts issue liaison and support, parts return, parts claim handling
• Product Return Management: process exchanges and refunds of products
• Liaise between customer HQ/Subsidiaries and local service centers / Dealers
• Audit warranty documentation against country-specific requirements and initiate resolution according to procedures
• Raise/Initiate Credit Notes and post invoices prior to sending to relevant client departments
• Collaborate with partners for claim resolution (HQ / Finance / Contact center / Depot)
• Work with data from multiple systems or sources
• Maintain strong work ethic and personal time management

Customer Service Process Associate, Spanish

Customer Service Representative

L1 IT Customer Support, German, English

Customer Support Team Manager

Customer Support Advisor

Customer Service Agent – Non-Voice