Customer Support

• Handle Warranty Claims management: on-hold claims processing, warranty claim closing and invoice processing, abnormality check calls, abnormal claim audit, parts collection issue follow-up & AP declaration
• ASC Parts Support: parts issue liaison and support, parts return, parts claim handling
• Product Return Management: process exchanges and refunds of products
• Liaise between customer HQ/Subsidiaries and local service centers / Dealers
• Audit warranty documentation against country-specific requirements and initiate resolution according to procedures
• Raise/Initiate Credit Notes and post invoices prior to sending to relevant client departments
• Collaborate with partners for claim resolution (HQ / Finance / Contact center / Depot)
• Work with data from multiple systems or sources
• Maintain strong work ethic and personal time management

Customer Service Process Associate, Spanish

Customer Support Team Manager

Customer Support Advisor

Customer Service Agent – Non-Voice

Customer Care Agent, German, English

Customer Support Specialist, French, English