Genpact

Collections

• Work closely with Team leader and Team members.
• Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.
• Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).
• Validates reasons for delinquency using appropriate sources of internal / external information.
• Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.
• Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.
• Prepare and process accounts reconciliation in communication with external / internal customers.
• Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs .
• Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
• Manage complex customer accounts.
• Acts as a buddy of new joiners during business specific training, shadowing.
• Is the second voice collector within the team on escalated, aged items.
• Run existing reports on a daily, weekly, and monthly basis.
• Improve & maintain reports based on the I2C standards.
• Learn and develop soft and hard skills based on Genome Profile setup.
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Validate that reports meet risk & financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Senior Process Associate, Collections, Arabic

Accounts Payable

• Ensures that the process activities are carried out in accordance with the solution agreed with the customer in the Design and Transition phase.
• Ensures that the performance objectives (KPIs) / process delivery time (SLAs) set under the contract are fulfilled.
• Proposes and implements the solution for new clients, acting as an SME for the process/processes.
• Carries out transformation initiatives and projects to deliver financial and productivity benefits to customers in accordance with the contractual clauses concluded with the client.
• Ensures that the team members have all the operational resources and necessary equipment (upon completion of LTO).
• Presents the performance indicators in the operational review meetings, analyzes data & trends in the process, continuously implements process improvement methodologies based on Lean Six Sigma.
• Ensures adherence to Smart Opex Framework, distributes, and publishes results through Visual Management system.
• Ensures that all team members are aware of the contractual performance indicators (KPIs)/delivery time (SLAs) and of the level of the expected performance output.
• Conducts team huddles to communicate the information regarding to the process priorities.
• Coordinates and ensures the creation of the Standard Operating Procedures for the processes managed, updates and validates them before sending them to the customer for sign off, ensuring that they are accurate, comprehensive, and explained in a logical manner, tailored to the process needs.
• Monitors the team performance daily and ensures that individual and team objectives are met while complying with the established standards.
• Provides feedback on the performance and the process activity results to team members, identifies areas to improve the knowledge process and plans relevant training sessions to these areas in collaboration with the pathfinder.
• Participates in different projects and initiatives within Genpact.

Accounts Payable Trainee, Italian

Accounts Receivable

• Work closely with Team leader and Team members.
• Perform Senior AR Specialist daily activities.
• Help and guide junior colleagues on difficult account reconciliation / escalation cases.
• Help tracking performance the junior other team members' performance.
• Coaching juniors on process related situations.
• Act as client facing person besides the Team leader.
• Drive projects, initiatives to improve AR process by involving team members and cascading output to Clients.
• Analyse reports, flag risks and improvement possibilities to Team Leader and our Client.
• Improve & maintain reports based on the I2C standards.
• Be an active part in internal new projects and produce innovative ideas & ways of executing them.
• Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
• Drive standardization and productivity improvement within the team.
• Collaborates inside the company with members of the same team or other teams to accomplish the allocated tasks.
• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager.
• Offer support to the team for customer accounts clearings and reconciliations.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.

Accounts Receivable Subject Matter Expert – Domain Trainee, French Speaker

Manager

• Lead a S2P team running various activities related to vendor master maintenance, PO management, procurement issue resolution and/or invoice processing, invoice issue and hold resolution, AP related reconciliation.
• Conduct interviews, integrate new joiners to the team.
• Build an effective team by creating an inspiring team environment with an open communication culture.
• Establish team priorities, behaviors and deliverables.
• Monitor team performance with quantitative and qualitative metrics.
• Drive performance management in the team with clear expectations, performance appraisals, and feedback.
• Develop the capability of the team through a development plan and mentoring.
• Develop good working relationships and structured operating rhythms with sourcing and business finance partners.
• Drive compliance within processes and ensure process controls are in place.
• Act as primary point of contact for country/regional business controllers, sourcing partners and buyers for complex issues.
• Drive migrations, process stabilizations and improvements.

Source to Pay Manager, German Speaker

• This role is a key link between your clients and their providers, as you will monitor the process of supplies’ delivery.
• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks;
• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager;
• Performing invoice processing primary review against set guidelines;
• Investigating and resolving any invoice/ T&E claim mismatches in the system or reject/return the invoices as per agreed procedure;
• Invoice postings;
• Initiate Supplier Creation/Changes as per agreed procedure;
• Accuracy and duplicate audit of data entry and invoices;
• Root cause analysis of errors and dissemination to the Team;
• Proactive controls for avoidance of future errors;
• Month close reporting and periodic dashboard reporting/ year-end reporting/ ad hoc reporting;
• Vendor statement reconciliations;
• Manual accounts clearing;
• Sending remittance advises to suppliers;
• Chasing vendors for balance confirmation and/or for clarifications needed;
• Provide information on status of Invoices and/ or Payments, relevant contact information (fax, telephone);
• Resolution of supplier’s queries, major discrepancies, vendor clarification with respect to rejected payments;
• Contact Suppliers (email/phone/fax) resolution related;
• Work on aged invoices/ pending issues;
• Create, update, revise, and submit standard operating procedures for approval;
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays;
• Act as a backup or cross-trained for another process or scope of work.

Senior Process Associate – Accounts Payable, Invoice Processing, French

• Work closely with Team leader and Team members
• Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics
• Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case
• Validates reasons for delinquency using appropriate sources of internal / external information
• Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes
• Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds
• Prepare and process accounts reconciliation in communication with external / internal customers
• Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes
• Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers
• Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases
• Process shifting of uncollectable items for legal actions / ensure processing of write-offs
• Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
• Manage complex customer accounts.
• Acts as a buddy of new joiners during business specific training, shadowing.
• Is the second voice collector within the team on escalated, aged items.
• Run existing reports on a daily, weekly, and monthly basis.
• Improve & maintain reports based on the I2C standards.
• Learn and develop soft and hard skills based on Genome Profile setup.
• Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
• Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
• Have a controllership overview of the dunning cycle/letters.
• Validate that reports meet risk & financial requirements.
• Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
• There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.
Minimum Qualifications • Full professional knowledge of French, min. C1 and English min B2. • Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment. • Ability to work under pressure in a dynamic environment. • Microsoft Office proficiency, especially Excel. • Cash collection skills, with detail orientation. • Basic financial analysis skills • Ability to be hardworking and to think “outside the box”. • Interpersonal and teamwork skills. • Verbal and written communication skills. • Problem solving • Cultural awareness in a diverse and international environment. • Thirst for learning.

Senior Process Associate, Collections, French Speaker

• End-to-end Collections & Dispute management for accounts in Bucharest.
• Work with Team leader and team members; coaching others; etc.
• Timely contact external customers regarding unpaid invoices; follow-up per case.
• Validate delinquency reasons; analyze non-payment and disputes; find root causes.
• Analyze open credit balances; allocate them; process refunds.
• Prepare and process accounts reconciliation; communicate with customers.
• Analyze disputes root causes; monitor and escalate resolution delays.
• Prepare regular/ad hoc portfolio analysis; set priorities for contacting customers.
• Review top collectable/disputed/misc cases; plan actions.
• Process shifting of uncollectible items for legal actions; ensure write-offs.
• Mentor junior colleagues; buddy for new joiners.
• Run reports daily/weekly/monthly; improve/maintain reports per I2C standards.
• Learn Genome Profile; resolve inquiries; proactively contact customers for timely collection; maintain dunning cycle.
• Validate reports meet risk & financial requirements.
• Coordinate Payment Plan proposals; pre-bankruptcy and pre-receivership recoveries with risk department.
• Potential to participate in special projects; training plan; etc.
• Create/update standard operating procedures; follow training plan; highlight risks.
• Act as backup or cross-trained.

Senior Process Associate, Collections, Spanish

Customer Support

• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks.
• Collaborates outside the company with client representatives, within the limits of authority allocated by the direct manager.
• Processing orders / customer requests
• Booking of Orders in the ERP system
• Handling customer requests
• Ensure resolution to customer requests
• Follow-up on pending items
• Reporting
• Offering information to customers via e-mail/phone.
• Updating ERP regarding clients, supplies, pricing.
• Gathering information from logistics partners and informing customers regarding availability and deliveries.
• Creating orders (SOs) in the ERP system.
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements.
• Building a relation with clients and sales representatives.
• Checking and solving potential issues between client purchase orders (PO) and system information.
• Communicating with the warehouse and forwarders and efficiently managing the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders (export, transport, customs)
• Daily monitoring the assigned orders and customer requests
• Solving issues regarding damaged goods, shipment delayed, etc
• Managing any issues, looking for solutions along with all the parties involved
• Escalating any problems, delays, inconsistencies
• Handling complaints related to logistics and return transport
• Proposing resolution for streamlining activities and taking part in projects to implement these ideas

Senior Process Associate, Customer Service, German

• Responsibility for E2E Collections and Order Release activities with special attention to different Business units
• Preparation of the blocked orders report and responsibility for orders release as per local rules and approver’s recommendations with special attention to different Business units
• Follow collection strategy-Statement Of Account, Reminders, Dunning letters.
• Handling incoming and outgoing calls
• Prepare payment plan and align with key customers.
• Close monitor on customer ledger for follow-ups and Promise to pay.
• Follow escalation matrix on overdue payments or customer bankruptcy.
• Close co-ordination with Cash Application, Dispute and Credit management team to seek or supply the required information.
• Facilitating the identification and resolution of any customer disputes
• Allocating and clarifying payments and handling overdue payments
• Receive and resolve discrepancies (bank, business, customer contact)
• Analyze aged lines and prepare provisions for write off per policy.
• Month end processing and reporting requirements.
• Ensuring all associate activities are compliant to the audit requirements.
• Ensure Key Metrics are met, and service is delivered to end users as encouraged.
• Updating the SOP/DTPs periodically.
• Training other team members regarding the daily tasks whenever necessary and requested by the manager.
• Maintain and develop relationships with relevant markets and client serviced by team and all major customers within those markets as appropriate.
• Identify opportunities for continuous process improvement and innovative solutions and communicate to direct manager.

Order to Cash Domain Trainee, Collections, Cash Application and Order Release, Greek Speaker

About Agility Insurance Services Agility Insurance Services is a leading National Field Marketing Organization (FMO) supporting independent insurance agents and agencies. We specialize in Medicare, ACA, life, and health insurance products—offering top-tier support, tools, and training to help agents grow and succeed. Position Summary We are hiring a Market Development Manager to support and grow our agent network in the Rio Grande Valley region . This role combines field training, local relationship building, and grassroots marketing to help agents reach new clients and communities. Key Responsibilities Agent Support & Development Onboard and train agents (in-person and virtual) Help agents build marketing plans and reach sales goals Provide hands-on coaching, mentorship, and performance tracking Community & Provider Outreach Build relationships with senior centers, nonprofits, clinics, and hospitals Coordinate joint educational events and workshops Represent Agility at networking groups and local associations Local Marketing & Lead Generation Organize health fairs, seminars, and community outreach events Guide agents on referral strategies, social media, and local advertising Track event ROI and regional agent performance

Market Manager

Customer Service Consultant – Process Associate, Spanish

Customer Service Consultant – Process Associate, Spanish Speaker

Sales

Sales Admin – Process Associate, English

• Market Development Manager to support and grow our agent network in the Charlotte, NC area
• Combine field training, local relationship building, and grassroots marketing to help agents reach new clients and communities
• Onboard and train agents (in-person and virtual)
• Help agents build marketing plans and reach sales goals
• Provide hands-on coaching, mentorship, and performance tracking
• Build relationships with senior centers, nonprofits, clinics, and hospitals
• Coordinate joint educational events and workshops
• Represent Agility at networking groups and local associations
• Organize health fairs, seminars, and community outreach events
• Guide agents on referral strategies, social media, and local advertising
• Track event ROI and regional agent performance

• Onboard and train agents (in-person and virtual)
• Help agents build marketing plans and reach sales goals
• Provide hands-on coaching, mentorship, and performance tracking
• Build relationships with senior centers, nonprofits, clinics, and hospitals
• Coordinate joint educational events and workshops
• Represent Agility at networking groups and local associations
• Organize health fairs, seminars, and community outreach events
• Guide agents on referral strategies, social media, and local advertising
• Track event ROI and regional agent performance

Analyst

• Process Trade Payments in a timely manner and in accordance to Audit requirements
• Manages and resolves customer deductions and short-payments in support of Kraft Heinz Canada receivables targets
• Communicates internally and with the client on issues and errors that will cause a significant impact on the customer’s needs
• Refines processes and advises of potential improvements
• Ensures procedures dictated in SOP and by client are followed
• Review files for misstated, omitted information
• Improve trade payment compliance and overall financial controls of promotional funds
• Makes recommendations and interacts with client to increase potential audit findings
• Develops external business relationships to resolve issues and backlogs
• Handles problems/inquiries requests from the client, business contacts and internal departments

Senior Process Associate, Collections, Arabic

Accounts Payable Trainee, Italian

Accounts Receivable Subject Matter Expert – Domain Trainee, French Speaker

Source to Pay Manager, German Speaker

Senior Process Associate – Accounts Payable, Invoice Processing, French

Senior Process Associate, Collections, French Speaker

Senior Process Associate, Collections, Spanish

Senior Process Associate, Customer Service, German

Order to Cash Domain Trainee, Collections, Cash Application and Order Release, Greek Speaker

Market Manager

Customer Service Consultant – Process Associate, Spanish

Customer Service Consultant – Process Associate, Spanish Speaker

Sales Admin – Process Associate, English

Market Manager

Market Manager

Senior Manager, Trade Pay Analyst - French Speaking