JUSTROCKET

Customer Support, German Speaker

JUSTROCKET

full-time

Posted on:

Location Type: Hybrid

Location: Cluj-Napoca • 🇷🇴 Romania

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Job Level

Mid-LevelSenior

About the role

  • Process phonecalls & tickets
  • Editing tickets
  • Answering product-related questions
  • Provide feedback to the customers in using German language
  • Conception and creation of support articles and videos
  • Coordination and communication with the developers

Requirements

  • Customer facing experience
  • Fluent in English & German (both writing & speaking)
  • Problem-solving skills and technical understanding of products and systems
  • Strong communication skills in customer contact
  • Reliability and independence in handling tasks
  • Nice to have: Background in economics, computer science, business administration, or similar (Bachelor/Master)
Benefits
  • Assistance in setting up the project/integrating with the team
  • Guidance while onboarding
  • Support in any aspect of your activities
  • Free choice of hardware
  • Perks like private health insurance and 7card
  • Regular team events like a week in a mountain hut
  • Hybrid work mode (we will empower a flexible hybrid mode forever)
  • Central working place in a big company house with lots of community space such as garden, BBQ area, and much more
  • anything you are missing – let's talk!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical understanding of productsediting ticketscreating support articlescreating videos
Soft skills
customer facing experienceproblem-solving skillsstrong communication skillsreliabilityindependence
Certifications
BachelorMaster