Patient Access Representative

• Serve as an initial point of contact for patients
• Facilitate patient entry into Mercy facilities
• Schedule patient services
• Register patients
• Verify benefits
• Complete pre-certification and financial clearance, including pre-visit collection
• Obtain and enter accurate patient data into patient records
• Maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
• Communicate with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
• Deliver customer service consistent with Mercy's mission, values, and service standards

Patient Access Representative facilitating remote patient scheduling and registration for Mercy healthcare system

Patient Access Representative handling scheduling, registration, insurance verification, and financial clearance for Mercy's healthcare system.
Ensuring accurate patient records and compassionate service remotely.

• Provide front-line support to the department
• Coordinate and perform front-line office activities
• Greet and register incoming patients
• Check patients in for appointments and verify demographics
• Complete check-in procedures and monitor patient wait times
• Read and interpret insurance responses and assign insurance ranks
• Provide disclosure and privacy information and obtain legal and financial signatures
• Communicate financial obligations and collect applicable fees
• Complete regulatory forms with patients
• Schedule follow-up appointments, specialty services, and ancillary services
• Process messages regarding appointments, referrals, prescriptions, and complaints
• Notify patients or guarantors of financial responsibility and collect payments
• Perform cash posting according to department guidelines
• Maintain confidentiality and comply with organizational and HIPAA guidelines
• Work queues to ensure timely account resolution
• Maintain productivity and quality expectations
• Perform medical record maintenance and releases
• Assist with referrals and pre-certifications
• Maintain patient recall and reschedule lists

Patient access representative supporting registration, scheduling, and payments for Geisinger healthcare services

Patient access representative handling registration, insurance verification, scheduling, and payments for Geisinger healthcare services in Lewisburg. Supporting patients and front-office operations.

• Register patients accurately and efficiently
• Utilize multiple systems and interfaces
• Work across multiple patient access areas through cross-training
• Maintain service excellence for patients and visitors during face-to-face and telephonic encounters
• Contribute to annual Patient Access Services goals, including collections and palm scanning
• Apply understanding of state and federal regulations, including EMTALA, AHCA, and JCAHO
• Maintain professional relationships with clinical and non-clinical team members
• Articulate compliance documentation and ensure completion of required patient consent forms
• Maintain patient privacy in accordance with HIPAA guidelines
• Work with patient schedules and confirm patient appointments

Patient Access Representative II supporting cancer patients at Baptist Health’s Jacksonville care center

Patient Access Representative II

Patient Access Representative II registering and scheduling cancer patients at Baptist Health’s Jacksonville MD Anderson campus.
Supporting check-ins, check-outs, insurance processes, compliance documentation, and patient privacy.

• Complete the full patient registration process for outpatient and/or Emergency Department patients
• Correctly identify and validate patients in the hospital information system
• Identify and report possible identity theft situations
• Complete pre-registration and post-registration tasks, including demographics, contacts, orders, providers, diagnoses, insurance, guarantor verification, eligibility, and cash collections
• Resolve registration-related patient, account, and claim work queue errors
• Cross-train across all relevant areas and locations, including outpatient and Emergency Department services
• Greet and direct patients and visitors
• Monitor and enforce visitor policies when applicable
• Answer internal and external facility calls and provide information about services
• Promote MyChart and patient self-service capabilities
• Assist patients with Welcome Kiosk and On My Way technology
• Monitor patient arrivals and journeys throughout visits
• Obtain insurance referrals and pre-certifications to reduce authorization denials
• Obtain medical license numbers, NPI, and UPIN information for new outpatient provider entries
• Coordinate with clinical, diagnostic, physician practice, and revenue cycle departments to support patient experience, clean claims, and payment

Patient access representative registering patients for St. Luke’s Pennsylvania healthcare facilities

Patient Access Representative – Per Diem

Patient access representative registering and assisting patients at St. Luke’s outpatient and emergency facilities in Pennsylvania. Verifying insurance, collecting payments, and supporting accurate claims.

• Greet patients and verify demographics
• Create, scan, and route documents or electronic forms
• Explain documents and capture required signatures
• Establish financial responsibility and assist with payment arrangements
• Collect co-payments, pre-payments, and account payments
• Resolve registration errors or denied insurance claims
• Coordinate and schedule patient appointments with nursing teams and providers
• Coordinate referrals and conduct pre-authorization
• Arrange interpreter services
• Check patients in and out
• Operate multi-line phones
• Resolve work queue issues, manage recalls and waitlists, and operate the switchboard when needed
• Prepare and coordinate charts
• Organize supporting provider documents
• Initiate and collaborate on patient financial assistance
• Track patient visits and health information on patient accounts
• Compile, distribute, administer, and score assessments
• Coordinate telemedicine appointments
• Make appointment reminder calls
• Support hospital admissions and general office duties

Patient Access Representative supporting Sanford Health patient registration and scheduling in Sioux Falls

Patient Access Representative – Acute Care

Patient Access Representative providing registration, scheduling, insurance, and financial support for Sanford Health, a rural healthcare system. Creating welcoming patient experiences across Sioux Falls-area clinics.

• Provide scheduling support and coordinate patient appointments
• Schedule appointments for services inside or outside the health system, preferably in person
• Coordinate other needed services, medical records, pertinent information, and patient education materials
• Serve as an in-clinic resource for patients, families, providers, and staff regarding billing and service questions
• Facilitate billing requests such as price estimates and itemized statements
• Process incoming calls and correspondence regarding billing issues and service questions
• Provide first resolution for patient complaints
• Identify and submit resolutions for patient or client issues and direct calls to appropriate departments
• Assist with patient account adjustments, including demographics and insurance information
• Respond to billing and quality-of-care issues, complaints, or concerns
• Document patient or client contacts
• Complete prior authorizations, referrals, complex specialty scheduling, and manage work queues as needed
• Perform other duties as assigned

Clinic Patient Access Representative scheduling patients for Allina Health’s Minnesota and Wisconsin care network

Clinic Patient Access Representative

Clinic Patient Access Representative scheduling appointments and resolving billing questions for Allina Health’s Minnesota and Wisconsin care network. Supporting patients, providers, referrals, records, and insurance updates.

• First point of contact at healthcare facilities assisting patients with administrative aspects.
• Pre-register scheduled patients at acute facilities.
• Verify insurances, obtain critical patient information, and provide financial counseling.
• Handle patient intake and registration, document accounts for reimbursement.
• Discuss financial liability with patients and/or families.
• Work in a fast-paced clinical environment; manage multiple tasks.

Patient Access Services Representative at Banner Health assisting with patient registrations

Patient Access Services Representative

Patient Access Services Representative at Banner Health managing patient registrations and insurance verifications. Ensuring a smooth access process for patients at healthcare facilities in Arizona.

• Registers patients presenting for visits
• Explains the registration process to patients and responds to patient questions
• Processes patient co-payments, co-insurance, deductibles, and balances due
• Completes the Medicare Secondary Payer Questionnaire for each patient
• Instructs patients and obtains signatures on consent forms and other documents
• Counsels patients regarding non-covered services
• Monitors patient waiting area for efficient registration flow
• Initiates patient scheduling activities
• Ensures all required key patient scheduling and registration information is captured and verified
• Identifies and communicates to Patient Access management issues impacting patient appointments

Patient Access Representative ensuring efficient patient experience at healthcare facility

Patient Access Representative ensuring efficient registration and scheduling of patients at Beth Israel Lahey Health. Collaborating in patient experience and supporting healthcare access.

• Deliver an exceptional experience to patients, families and visitors
• Assist with registration and information gathering
• Payment collection and insurance verification
• Participate in weekend and holiday rotations
• Perform registration and obtain information about demographics, insurance, medical and financial
• Crosstrain to staff all areas of patient access
• Function as a Super User and act as a resource for training of new caregivers

Patient Access Representative providing support to patients at Cleveland Clinic

Patient Access Representative I

Patient Access Representative delivering exceptional experiences to patients at Cleveland Clinic. Assisting with registration, payment collection, and insurance verification in a remote role.

• Provides efficient, accurate, and effective customer focused communication services
• Pre-registration of new patients and verification of registration for established patients
• Obtains insurance eligibility verification for all patients
• Verifies insurance benefits and obtains referral authorizations
• Provides routine and complex financial counseling to patients
• Researches routine and complex billing issues
• Works collaboratively with the back office teams to ensure an exceptional patient experience

Patient Authorization and Referral Representative providing customer-focused communication services

Patient Authorization and Referral Representative

Patient Authorization and Referral Representative at Pacific Medical Centers providing patient communication and verification services. Working collaboratively to ensure exceptional patient experiences in healthcare settings.

• Accurately and efficiently completes registration for new and existing patients
• Checks patients in upon their arrival for scheduled appointments
• Performs cash drawer management including co-pay collections
• Demonstrates customer service excellence and adheres to Carle policies
• Acts as a patient advocate and attends meetings to enhance knowledge

Patient Access Representative responsible for check-in and registration at Carle Health

Night Patient Access Representative – BMC ED

Patient Access Representative checking in emergency room patients at Carle Health. Obtaining registration and insurance information to ensure patient needs are met.

• Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class.
• Works under close supervision.
• Monitors and manages the flow of patients through the clinic.

Responsible for patient registration in EMR and customer service.

Patient Access Representative – Physician Enterprise Quality

Handle patient registration in EMR and ensure a high-quality patient experience. Verify insurance coverage and manage patient information with a focus on service quality.

• Responsible for the check-in and registration of all emergency room patients.
• Obtain registration information, insurance information, and verification.
• Screen, schedule, and direct patients to appropriate providers and services.
• Conveys a positive image of Carle and providers to patients.
• Checks patients in upon arrival for scheduled appointments and facilitates co-payment collections.

Patient Access Representative handling check-in and registration for emergency room patients

Patient Access Representative – BMC ED

Patient Access Representative responsible for patient check-in and registration at Carle Health's emergency room. Collects patient information and directs them to appropriate services while ensuring excellent customer service.

• Accurately and efficiently registers patients in Epic.
• Monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
• Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect.
• Assists patients with access to government and community resources to enhance their access to health care services.
• Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
• Facilitates the patient's access to information including but not limited to MyChart access.
• Accurately updates patient records as needed.
• Accurately enters patient charges as necessary.

Responsible for patient registration and scheduling in a healthcare clinic.

Patient Access Representative – Patient Scheduling

Responsible for patient registration and scheduling in a healthcare clinic. Ensuring accurate patient information, insurance verification, and best in class service for patient experience.

• The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.
• The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.
• The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record.
• This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Patient Access Representative facilitating patient admission processes at Mercy healthcare

Patient Access Representative facilitating all components of patient admission at Mercy. Ensuring accurate patient data and delivering exceptional customer service in a caring environment.

• Ensures that the patient experience in accessing healthcare is efficient and welcoming
• Performs various functions to support an accurate, safe, and customer-focused registration process
• Processes patient co-payments, co-insurance, deductibles, and balances due
• Completes the Medicare Secondary Payer Questionnaire for each patient
• Instructs patients and obtains signatures on required forms
• Monitors patient waiting area for a smooth registration flow
• Responds to patient concerns and potential patient safety issues
• Schedules, reschedules, and cancels patient appointments

Patient Access Representative at BILH ensuring efficient healthcare access

Patient Access Representative at Beth Israel Lahey Health ensuring welcoming healthcare access. Performing registration processes and scheduling patient appointments in a collaborative environment.

• Responsible for front line support to the department.
• Coordinates and performs front line office activities in an effective and efficient manner for the department.
• Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.

Patient Access Representative providing front line support at Geisinger.

Patient Access Representative handling patient inquiries, check-ins, and appointment scheduling at Geisinger. Ensuring privacy and financial obligations compliance in a healthcare office setting.

• Participate in a team approach to the delivery of quality reproductive healthcare in accordance with Planned Parenthood’s policies and medical protocols.
• Support three (3) areas of medical center support operations - Front Desk, Patient Intake, and Clinical (Back Office).
• Manage patient communications by answering inquiries, scheduling appointments, verifying insurance, facilitating informed consent audio visits for abortion services, and coordinating care through appropriate routing.
• Ensure a high standard of customer service, accuracy, and confidentiality in all patient interactions.

Medical Care Assistant delivering reproductive healthcare in York, PA

Medical Care Assistant – Patient Access Representative

Medical Care Assistant/Patient Access Representative working in person and remotely to deliver reproductive healthcare. Engaging with patients for appointments, insurance verification, and care coordination.

• Registers patients presenting for visits
• Processes patient co-payments, co-insurance, deductibles, and balances due
• Completes the Medicare Secondary Payer Questionnaire for each patient
• Instructs patients and obtains signatures on consent forms and other documents
• Monitors patient waiting area for smooth registration flow
• Initiates patient scheduling activities
• Ensures all required key patient scheduling and registration information is captured and verified
• Communicates financial clearance status to patients

Patient Access Representative at Beth Israel Lahey Health ensuring efficient healthcare access

Patient Access Representative at Beth Israel Lahey Health handling patient registrations and scheduling. Ensuring efficient healthcare access and maintaining patient confidentiality in a caring environment.

• Facilitate all components of the patient's entrance into any Mercy facility.
• Schedule, register, verify benefits, perform pre-certification, and financial clearance including pre-visit collection.
• Ensure that the most accurate patient data is obtained and populated into the patient record.

Patient Access Representative ensuring accurate patient data at Mercy health system

Patient Access Representative facilitating patient entrance into Mercy facilities. Scheduling, registration, and financial clearance while ensuring accurate patient data entry.

Patient Access Representative jobs in United States

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Patient Access Representative

Patient Access Representative

Patient Access Representative II

Patient Access Representative – Per Diem

Patient Access Representative – Acute Care

Clinic Patient Access Representative

Patient Access Services Representative

Patient Access Representative

Patient Access Representative I

Patient Authorization and Referral Representative

Night Patient Access Representative – BMC ED

Patient Access Representative – Physician Enterprise Quality

Patient Access Representative – BMC ED

Patient Access Representative – Patient Scheduling

Patient Access Representative

Patient Access Representative

Patient Access Representative

Medical Care Assistant – Patient Access Representative

Patient Access Representative

Patient Access Representative