Patient Access Representative

Beth Israel Lahey Health

Patient Access Representative at Beth Israel Lahey Health ensuring welcoming healthcare access. Performing registration processes and scheduling patient appointments in a collaborative environment.

Posted 7/15/2026full-timeCambridge • Massachusetts • 🇺🇸 United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration processes, ensuring efficient and welcoming experiences while managing co-payments and insurance inquiries. Proficient in utilizing EHR software and addressing patient concerns effectively.

Highest-signal resume keywords

Patient RegistrationEHR SoftwareMedical TerminologyBilingual CommunicationCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Skills 40+wpmPatient Co-Payment ProcessingMedicare Secondary Payer QuestionnaireAppointment SchedulingInsurance Verification

Soft Skills

Customer-FocusedProblem SolvingInterpersonal Communication

Tools & Technologies

Computer SystemsEHR Software

Industry Keywords

HealthcarePatient ExperienceCall Center ExperienceTelephone Customer Service

About the role

Key responsibilities & impact

Ensures that the patient experience in accessing healthcare is efficient and welcoming
Performs various functions to support an accurate, safe, and customer-focused registration process
Processes patient co-payments, co-insurance, deductibles, and balances due
Completes the Medicare Secondary Payer Questionnaire for each patient
Instructs patients and obtains signatures on required forms
Monitors patient waiting area for a smooth registration flow
Responds to patient concerns and potential patient safety issues
Schedules, reschedules, and cancels patient appointments

Requirements

What you’ll need

High school degree or equivalent
1-3 years related work experience
Experience with computer systems required
Call Center and/or telephone customer service experience preferred
Strong typing skills 40+wpm preferred
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred
Familiar with EHR Software preferred

Benefits

Comp & perks

comprehensive compensation and benefits
paid time off