Beth Israel Lahey Health

Research Analyst

• Provides direct care to research study participants and makes necessary nursing judgments
• Implements study protocols in accordance with regulatory, departmental and institutional requirements
• Interacts with study participants diagnosed with various medical conditions and diagnoses
• Works closely with investigators and the study team, mentoring research staff

Clinical Research Specialist, Registered Nurse

Human Resources

• Provides general HR support to the HR team
• Actively participates as a member of the Human Resources team
• Participates in programs that enhance training and communication
• May work to update professional licenses in employment records
• Ensures data integrity in compliance with HR policies

Human Resources Assistant

Administrative Assistant

• Provides administrative support to the BILH Pharmacy Anticoagulation team
• Answers and screens telephone calls
• Greets and directs patients, families, visitors and staff
• Updates patient demographic and insurance information
• Schedules patient appointments utilizing scheduling tools and resources
• Prepares patient records for clinical activities and maintains patient records for physicians
• Collects co-payments from patients at point-of-service
• Participates in and is responsible for special projects and process improvement initiatives as requested

Administrative Assistant – Anticoagulation

Therapist

• Under the supervision of the manager and working within their scope of practice as part of a multidisciplinary team, the Physical Therapist I assesses, plans, organizes, and participates in rehabilitative programs that improve or restore physical function, alleviate pain and prevent dysfunction in patients with impairments, functional limitations, disabilities or changes in physical function and health status from injury, disease or other causes.
• Examines patient using appropriate testing methods and instrumentation, appropriately records and interprets all findings, and identifies patient needs.
• Formulates a detailed assessment based upon findings of the examination.
• Develops treatment plan and patient outcomes, incorporating the input of the patient, their family and other health professionals.
• Ensures that the plan and outcomes are functional, time-based, and measurable, and incorporates diagnosis, prognosis, physical/mental status and anticipated lifestyles.
• Safely and effectively implements the treatment intervention. Applies sound clinical judgment and skill.
• Engages a high degree of patient motivation and cooperation in treatment, as evidenced by patient compliance with treatment intervention.
• Provides patient/family education during therapy and in preparation for discharge.

Physical Therapist

Director

• Oversee and manage a team of front-line philanthropy professionals.
• Establish, implement, and execute annual and multi-year fundraising strategies.
• Participate in the planning of an anticipated multi-year campaign.
• Responsible for training and evaluation of fundraising staff.
• Collaborate with Donor Relations to create strategic cultivation and recognition experiences.

Executive Director, Philanthropy

Manager

• Oversee administrative operations of OP Rehabilitation Department
• Manage administrative staff and resources
• Review and follow up on insurance denials
• Collaborate on patient plans of care

Practice Manager – Outpatient Rehabilitation Services

Community Manager

• Provides emergency crisis evaluations and all related service delivery requirements for youth, adult and geriatric populations in multiple settings
• Manages the acute phase of clients presenting in behavioral health crisis
• Provides timely assessment, triage, and referrals to support clients with behavioral health needs
• Conducts intakes and brief stabilization interventions for clients with urgent behavioral health needs
• Completes accurate documentation and assessments within required time frames
• Develops and maintains collaborative working relationships with community partners
• Utilized supervision effectively by sharing pertinent information and seeking guidance to manage high risk cases
• Understands and abides by all AMCI, YMCI and Urgent Care performance specifications
• Meets productivity standards as defined by estimated delivery of services

Urgent Care Clinician – Per Diem, Community Behavioral Health Center

Counselor

• Responsible for the smooth function of the unit by serving as the person in charge of triaging patient intake/transfer calls and prioritizing system behavioral services bed capacity.
• Serves as liaison with system referral partners and provides supportive and informational communication with persons served.
• Ensures optimal intake and bed placement of patients.
• Assists with the daily operations of the Bed Placement and the Transfer Center department to provide timely service to clients.
• Responsible for the procedural functioning of the shift and managing referrals in EMR, tracking and monitoring referral status.
• Answers phone calls, provides initial phone assessment and screening for bedded programs.
• Ensures that all referral information is complete.
• Consistently uses multiple computer systems to appropriately place clients, maintain awareness of, and monitor activity of bed capacity at programs.
• Conducts ASAM screenings for all members seeking service. Provides referral information to individuals who do not meet program admission requirements.
• Serves as primary liaison between the organization and other providers such as hospital emergency rooms and referring partners to ensure quality of care.
• Maintains relationships and communication with referral sources.
• Acts as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts.
• Maintains professionalism through clear and appropriate communication within BILH Behavioral Services and other referral partners.
• Accesses administrator on call when needed and escalates referral information as indicated to treatment providers.
• Provides feedback to Transfer Center Manager regarding issues affecting shift performance.
• Ensures the transfer of necessary information to/from sending/receiving site for methadone guest dosing and any other medications that need to be filled prior to and to ensure successful admission.
• Maintains denial and acceptance in accordance with regulatory guidelines.
• Other related duties as assigned.

Mental Health Counselor, Per Diem

• Responsible for the procedural functioning of the shift and managing referrals in EMR, tracking and monitoring referral status.
• Answers phone calls, provides initial phone assessment and screening for bedded programs.
• Ensures that all referral information is complete.
• Consistently uses multiple computer systems to appropriately place clients, maintain awareness of, and monitor activity of bed capacity at programs.
• Conducts ASAM screenings for all members seeking service. Provides referral information to individuals who do not meet program admission requirements.
• Serves as primary liaison between the organization and other providers such as hospital emergency rooms and referring partners to ensure quality of care. Maintains relationships and communication with referral sources.
• Acts as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts.
• Maintains professionalism through clear and appropriate communication within BILH Behavioral Services and other referral partners.
• Accesses administrator on call when needed and escalates referral information as indicated to treatment providers.
• Provides feedback to Transfer Center Manager regarding issues affecting shift performance.
• Ensures the transfer of necessary information to/from sending/receiving site for methadone guest dosing and any other medications that need to be filled prior to and to ensure successful admission.
• Maintains denial and acceptance in accordance with regulatory guidelines.
• Other related duties as assigned.

Triage Mental Health Counselor, Transfer Center

Business Intelligence Developer

• Importing, cleansing, transforming, validating, aggregating and analyzing data from various sources
• Designing and implementing complex reports and dashboards according to stakeholder needs and user specifications
• Transforming data into usable formats in reports using subject matter expertise on the clinical or financial domains
• Translating business needs into technical specifications
• Designing, implementing and supporting data modeling and data warehousing projects
• Developing and optimizing data transformations to import and export data from operational systems, vendor applications and data warehouses
• Writing complex queries, filters and acting as administrator for the reporting platform
• Preparing design specifications and functional documentation for assigned business intelligence projects
• Managing and maintaining authorization and authentication for users of the reports and dashboards

Senior Business Intelligence Developer – Epic Reporting

• Responsible for the smooth function of the unit by serving as the person in charge of triaging patient intake/transfer calls and prioritizing system behavioral services bed capacity.
• Serves as liaison with system referral partners and provides supportive and informational communication with persons served.
• Ensures optimal intake and bed placement of patients.
• Assists with the daily operations of the Bed Placement and the Transfer Center department to provide timely service to clients.
• Responsible for the procedural functioning of the shift and managing referrals in EMR, tracking and monitoring referral status.
• Answers phone calls, provides initial phone assessment and screening for bedded programs.
• Ensures that all referral information is complete.
• Consistently uses multiple computer systems to appropriately place clients, maintain awareness of, and monitor activity of bed capacity at programs.
• Conducts ASAM screenings for all members seeking service. Provides referral information to individuals who do not meet program admission requirements.
• Serves as primary liaison between the organization and other providers such as hospital emergency rooms and referring partners to ensure quality of care. Maintains relationships and communication with referral sources.
• Acts as a conduit for the flow of information regarding programmatic updates and clinical procedural alerts.
• Maintains professionalism through clear and appropriate communication within BILH Behavioral Services and other referral partners.
• Accesses administrator on call when needed and escalates referral information as indicated to treatment providers.
• Provides feedback to Transfer Center Manager regarding issues affecting shift performance.
• Ensures the transfer of necessary information to/from sending/receiving site for methadone guest dosing and any other medications that need to be filled prior to and to ensure successful admission.
• Maintains denial and acceptance in accordance with regulatory guidelines.
• Other related duties as assigned.

Transfer Center Mental Health Counselor

Analyst

• Serve as the contact and advocate between assigned Service Line Directors and Practice Managers
• Proven analytical skills needed to prepare and analyze monthly reports
• Communicate results of analysis to Service Line Directors and Patient Financial Services Senior Leadership
• Facilitate meetings to determine corrective steps to resolve denials
• Develop and distribute weekly, monthly, and ad hoc reports needed by Revenue Cycle Leadership
• Research payer billing guidelines for specific services
• Provide in-depth knowledge and determine best Epic system build options
• Analyze outstanding accounts receivable and credits
• Participate in complex projects related to denial initiatives
• Develop, trend, and report monthly and annual statistical reporting dashboards
• Educate staff regarding billing operations and 3rd party regulations
• Analyze work queues and other system reports

Revenue Performance Analyst

Executive Assistant

• Exercise the highest standards of customer service in interactions with patients and staff
• Phone interactions, registration, scheduling, co-pay collection and billing
• Appointment confirmation calls

Medical Secretary I

• Registers patients presenting for visits
• Explains the registration process to patients and responds to patient questions
• Processes patient co-payments, co-insurance, deductibles, and balances due
• Safeguards cash, checks and receipts and reconciles cash drawer at the end of each business day
• Assists patients with Kiosk check-in as needed
• Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results
• Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers
• Monitors patient waiting area for a smooth, efficient registration flow
• Advises patients of potential delays and takes steps to ensure a pleasant patient experience
• Responds to patient concerns and potential patient safety issues accordingly

Patient Access Representative, ED Registration

• Responds appropriately and in accordance with established guidelines and timeframes to all calls, emails, work orders, or alerts by creating an incident/request using the IT Service Management Suite provided in an effective manner; maintaining and ensuring the accuracy of all logged information.
• Responsible for Level 1 support providing basic to intermediate support. Exceeds end-user expectations by meeting established SLAs and customer demands. Drives high customer satisfaction and ensures services align with BILH's needs.
• Exhibits commitment and accountability to coordinate customer support issues and ensure timely response, positive outcomes and accurately identify when issues should be escalated to the Supervisor, Service Desk for incidents/requests that require elevated support.
• Diagnose and resolve simple to moderately difficult desktops and peripherals related to interoperability, OS security issues, system access, passwords, and authentication. Accurately responds to desktop issues related to profiles, group policies, and local system configurations.
• Demonstrates an understanding of network-related activities and support, including but not limited to IP and DNS.
• Acquires professional knowledge and skills by participating in training opportunities, in-service programs, vendor seminars, etc. to maintain the highest level of technical skills possible. Participates in cross-training and may be asked to train other IT colleagues.
• Acquires an understanding of BILH-centric clinical and core applications with skill/ability to troubleshoot and resolve performance, access, and interoperability issues. Perform assessments and diagnosis of problems using remote tools, with skill/ability to perform fixes and installations.
• Acquires an understanding of best practices in regard to IT security in order to quickly identify potential business impacting vulnerabilities/threats.
• May contribute to the creation of processes and procedures for the Service Desk knowledge base. Will work closely with teams to develop standardized workflows.
• Responsible for hosting, initiating, and contributing to the Critical Incident Management process.