Beth Israel Lahey Health

Phlebotomist

• Perform venipunctures, including blood culture collection, and fingersticks ensuring proper ID/labeling of specimens and using vein preservation techniques
• Perform and report bleeding times according to standard operating procedures
• Ensure adequate stocking of supplies and report needs to phlebotomy leaders
• Transports specimen from site of collection to site of testing
• Participates in laboratory programs for QA, competency, mandatory training and continuing education

General

• Ensuring the safety and structure of the program milieu by monitoring client activities.
• Observes and supervises clients and unit; conducts 30 minute client well-being checks.
• Conducts telephone admission screenings as well as other admissions duties.
• Searches client belongings on admission and at discharge, or as otherwise directed by supervisor.
• Completes all necessary checklists, shift documentation and record keeping in a timely manner in accordance with agency policies and procedures.

Recovery Specialist – Addiction Treatment Services

Pharmacist

• Serve as a leader in clinical pharmacy practice
• Provide comprehensive clinical and distributive medication management services
• Utilize advanced clinical skills in the provision of evidenced-based, safe, and cost-effective drug therapy
• Serve as a drug information and educational resource for pharmacy staff, patients, and healthcare professionals
• Participate in the development of clinical guidelines/protocols and new programs/services
• Facilitate professional development activities in area of expertise
• Monitor patients, collect patient-specific data, and perform relevant physical assessments
• Coordinate continuing education activities for medical and nursing staff
• Precept PGY1 and PGY2 pharmacy residents and pharmacy students

Clinical Pharmacy Specialist – Ambulatory Cardiology

Patient Access Representative

• Ensures that the patient experience in accessing healthcare is efficient and welcoming
• Performs various functions to support an accurate, safe, and customer-focused registration process
• Processes patient co-payments, co-insurance, deductibles, and balances due
• Completes the Medicare Secondary Payer Questionnaire for each patient
• Instructs patients and obtains signatures on required forms
• Monitors patient waiting area for a smooth registration flow
• Responds to patient concerns and potential patient safety issues
• Schedules, reschedules, and cancels patient appointments

Medical Assistant

• Assisting in the delivery of high quality, safe clinical care
• Enhancing patient satisfaction and provider efficiency through a collaborative approach to patient care
• Working with Healthcare Providers on their daily needs and schedules to assure patient care is delivered in a timely manner
• Taking patient vital signs and documenting medical history in EMR system
• Providing patients and families medical information to achieve positive patient satisfaction

Medical Assistant, Gastroenterology

• Maintain adequate staffing levels and efficient workflow
• Provide training to phlebotomists
• Assist in payroll data input
• Act as a technical resource for blood draws
• Communicate lab issues to supervisors
• Interact with patients and medical staff
• Share on-call duties
• Provide input for performance appraisals
• Ensure coverage for inpatient rounds

Lead Phlebotomist

• Provides support, training, and knowledge sharing with other Medical Assistants
• Greets patients and serves as a communication resource
• Takes complete and accurate information from patients
• Obtains vitals, performs EKGs, injections, and assists providers

Medical Assistant II – Family Medicine

• Supervise and train APG clinical licensed or unlicensed practice staff
• Oversee documentation of training for clinical staff
• Facilitate urgent and routine appointments
• Conduct post-surgery follow up calls

Clinical Lead

• Join the Anesthesia team at Lahey Clinic
• Provide anesthesia care at all anesthetizing locations within Lahey Clinic
• Offers Interventional Pain Management services
• Perform approximately 25,000 cases per year

Anesthesiologist

• Ensuring the safety and structure of the program milieu by monitoring client activities
• Observes and supervises clients and unit; conducts 30 minute client well-being checks
• Conducts telephone admission screenings as well as other admissions duties
• Searches client belongings on admission and at discharge, or as otherwise directed by supervisor
• Completes all necessary checklists, shift documentation and record keeping in a timely manner in accordance with agency policies and procedures

Recovery Specialist, Overnights

Administrative Assistant

• Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person.
• Greets and directs patients/families, visitors and staff.
• Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority.
• Types and prepares correspondence and documents according to quality standards.
• Proofreads and edits materials for grammar, punctuation and spelling.
• Drafts routine correspondence.
• Compiles and distributes reports and other information as needed.
• Schedules appointments and meetings and maintains calendars and schedules for assigned staff.
• Assists in preparation for conferences, seminars and other department sponsored programs or events.
• Receives, records and prepares related materials and performs other related duties as assigned.
• Provides positive and effective customer service that supports the operations of the department and medical center.
• Prepares, routes and tracks routine administrative forms and documents.
• Routes materials for required authorizations and monitors receipt by final destination.
• Communicates with other hospital departments to resolve delays, problems and errors.
• Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents.
• Organizes and maintains department files, records and databases following established procedures.
• Enters information from source documents into databases and/or spreadsheets.
• May also update patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
• Schedules patient appointments utilizing scheduling tools and resources.
• Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources.
• Prepares patient records for clinical activities and maintains patient records for physicians.
• Acts as liaison with other departments and external customers in a calm and supportive manner.
• Handles confidential information appropriately and explains policies and procedures when necessary.
• Actively assists and supports licensed practitioners by queuing prescriptions for renewal.

Administrative Assistant, Employee Health

• Provides high quality, direct patient care in a team-based model to our BIDHC patients.
• Assists patient over the course of their visit.
• Communicates clearly with patient and team.
• Performs medical assisting duties under proper supervision.
• Essential to Population Health efforts by leading conversations to meet quality and population health goals through outreach and health coaching.
• Monitors, orders, and/or maintains medical equipment and supplies.
• Works within the electronic health record system (EHR).

• Perform phone interactions, registration, scheduling, co-pay collection, and billing
• Conduct appointment confirmation calls
• Ensure patients receive the right care at the right time

Registration & Scheduling Specialist

• Provides high quality, direct patient care in a team-based model to BIDHC patients.
• Assists patients during their visit to ensure smooth and efficient flow.
• Communicates clearly with patients and team members.
• Performs medical assisting duties under supervision, including vital sign checks and EKGs.
• Essential to Population Health efforts by leading conversations to meet quality and population health goals.
• Monitors, orders, and maintains medical equipment and supplies.
• Works within the electronic health record system to queue prescription renewals and ensures accurate billing.
• Schedules related diagnostic and lab tests and verifies patient insurance.

Phlebotomist

Recovery Specialist – Addiction Treatment Services

Clinical Pharmacy Specialist – Ambulatory Cardiology

Patient Access Representative

Medical Assistant, Gastroenterology

Phlebotomist

Lead Phlebotomist

Medical Assistant II – Family Medicine

Clinical Lead

Anesthesiologist

Recovery Specialist, Overnights

Administrative Assistant, Employee Health

Medical Assistant

Registration & Scheduling Specialist

Medical Assistant, New Grads, EMTs, Gap Years Welcome