Administrative Assistant, Employee Health

Beth Israel Lahey Health

Administrative Assistant providing support in the Employee Health department of Beth Israel Lahey Health. Responsible for administrative duties and customer service for patients and staff.

Posted 7/12/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while providing effective customer service in a medical environment. Proficient in managing schedules, maintaining records, and utilizing computer systems for administrative tasks.

Highest-signal resume keywords

Customer ServiceScheduling AppointmentsMicrosoft Office ApplicationsData EntryClerical Duties

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDocument PreparationProofreadingReport CompilationAppointment Scheduling

Soft Skills

Effective CommunicationOrganizational SkillsAttention to DetailProblem SolvingInterpersonal Skills

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointWeb Based Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient RecordsMedical Center OperationsConfidential Information HandlingClerical SupportLiaison

About the role

Key responsibilities & impact

Answers and screens telephone calls. Takes accurate messages or directs call to appropriate person.
Greets and directs patients/families, visitors and staff.
Responds to requests in a timely manner and provides clear and accurate information within scope of knowledge and authority.
Types and prepares correspondence and documents according to quality standards.
Proofreads and edits materials for grammar, punctuation and spelling.
Drafts routine correspondence.
Compiles and distributes reports and other information as needed.
Schedules appointments and meetings and maintains calendars and schedules for assigned staff.
Assists in preparation for conferences, seminars and other department sponsored programs or events.
Receives, records and prepares related materials and performs other related duties as assigned.
Provides positive and effective customer service that supports the operations of the department and medical center.
Prepares, routes and tracks routine administrative forms and documents.
Routes materials for required authorizations and monitors receipt by final destination.
Communicates with other hospital departments to resolve delays, problems and errors.
Performs routine clerical duties, such as opening and sorting mail, delivering and retrieving records and materials, photocopying, sorting, collating and distributing documents.
Organizes and maintains department files, records and databases following established procedures.
Enters information from source documents into databases and/or spreadsheets.
May also update patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
Schedules patient appointments utilizing scheduling tools and resources.
Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
Obtains patient information and materials as needed from referral sources.
Prepares patient records for clinical activities and maintains patient records for physicians.
Acts as liaison with other departments and external customers in a calm and supportive manner.
Handles confidential information appropriately and explains policies and procedures when necessary.
Actively assists and supports licensed practitioners by queuing prescriptions for renewal.

Requirements

What you’ll need

High School diploma or GED required.
0-1 years related work experience required.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Benefits

Comp & perks

Health insurance
Paid time off
Professional development opportunities