Patient Access Representative II

Baptist Health

Patient Access Representative II registering and scheduling cancer patients at Baptist Health’s Jacksonville MD Anderson campus. Supporting check-ins, check-outs, insurance processes, compliance documentation, and patient privacy.

Posted 8/5/2026full-timeJacksonville • Florida • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient registration, insurance processing, and compliance with healthcare regulations. Proficient in maintaining patient privacy and delivering exceptional customer service in a healthcare setting.

Highest-signal resume keywords

Patient RegistrationInsurance ProcessingCustomer ServiceHealthcare ComplianceCertified Healthcare Access Associate (CHAA)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingCross-TrainingCompliance DocumentationPalm ScanningTelephonic Communication

Soft Skills

MultitaskingProfessional Relationship ManagementService Excellence

Tools & Technologies

Patient Access SystemsHealthcare Interfaces

Certifications & Qualifications

Certified Healthcare Access Associate (CHAA)

Industry Keywords

EMTALAAHCAJCAHOHIPAAPatient Privacy

About the role

Key responsibilities & impact

Register patients accurately and efficiently
Utilize multiple systems and interfaces
Work across multiple patient access areas through cross-training
Maintain service excellence for patients and visitors during face-to-face and telephonic encounters
Contribute to annual Patient Access Services goals, including collections and palm scanning
Apply understanding of state and federal regulations, including EMTALA, AHCA, and JCAHO
Maintain professional relationships with clinical and non-clinical team members
Articulate compliance documentation and ensure completion of required patient consent forms
Maintain patient privacy in accordance with HIPAA guidelines
Work with patient schedules and confirm patient appointments

Requirements

What you’ll need

1–2 years of customer service experience required
1–2 years of insurance experience required
1–2 years of healthcare experience required
High School Diploma required
Certified Healthcare Access Associate (CHAA) preferred
Comfortable working in an office setting
Customer service and multitasking skills
Strong understanding of state and federal regulations, including EMTALA, AHCA, and JCAHO
Knowledge of HIPAA guidelines
Ability to work full-time day shifts

Benefits

Comp & perks

Up to $1,000 Sign-On Bonus