Patient Access Representative – Per Diem

St. Luke's University Health Network

Patient access representative registering and assisting patients at St. Luke’s outpatient and emergency facilities in Pennsylvania.

Posted 8/4/2026part-timeHazleton • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration processes, including insurance verification and medical terminology, while providing excellent customer service and support for patient self-service technologies.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationEpic Health Information SystemCustomer ServiceMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPatient IdentificationPre-registration TasksPost-registration TasksClaim ResolutionMedical Administrative ExperienceInsurance ReferralsPre-certificationsTyping FluencyKnowledge of Healthcare Regulations

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-solving SkillsAttention to DetailTeam Collaboration

Tools & Technologies

MyChartWelcome KioskOn My Way TechnologyHospital Information System

Certifications & Qualifications

High School Diploma or EquivalentCertificate in Healthcare-related Field

Industry Keywords

Patient ExperienceRevenue CycleHealthcare AdministrationIdentity Theft ReportingVisitor Policies

About the role

Key responsibilities & impact

Complete the full patient registration process for outpatient and/or Emergency Department patients
Correctly identify and validate patients in the hospital information system
Identify and report possible identity theft situations
Complete pre-registration and post-registration tasks, including demographics, contacts, orders, providers, diagnoses, insurance, guarantor verification, eligibility, and cash collections
Resolve registration-related patient, account, and claim work queue errors
Cross-train across all relevant areas and locations, including outpatient and Emergency Department services
Greet and direct patients and visitors
Monitor and enforce visitor policies when applicable
Answer internal and external facility calls and provide information about services
Promote MyChart and patient self-service capabilities
Assist patients with Welcome Kiosk and On My Way technology
Monitor patient arrivals and journeys throughout visits
Obtain insurance referrals and pre-certifications to reduce authorization denials
Obtain medical license numbers, NPI, and UPIN information for new outpatient provider entries
Coordinate with clinical, diagnostic, physician practice, and revenue cycle departments to support patient experience, clean claims, and payment

Requirements

What you’ll need

High school graduate or equivalent required
Certificate or degree in a health care-related field preferred
Excellent customer service and interpersonal skills required
General computer experience required
Ability to type fluently, accurately, and quickly required
Insurance background preferred
Knowledge of medical terminology preferred
Previous medical administrative experience and/or health care-related education courses preferred
Knowledge of the Epic health information system preferred
Ability to sit or stand up to 8 hours per day, including 4 or more hours at a time
Frequent use of hands and fingers for data entry
Ability to walk frequently and push up to 250 pounds in a wheelchair
Ability to occasionally carry or lift up to 15 pounds
Hearing sufficient for normal conversation and general vision
Must complete employment history for the past seven years and provide a full legal name and current home address

Benefits

Comp & perks

Per diem schedule with flexible hours scheduled as needed
Equal Opportunity Employer