St. Luke's University Health Network

Operations

• Conducts pre-visit planning by reviewing and updating the patient’s medical record
• Completes pre-charting of all value-based pieces up to five days prior to patient’s appointment
• Responsible for preparing patients for examination and escorting them into the exam room
• Provides other patient care services as needed
• Communicates and coordinates with providers or Care Team regarding hospital discharge
• Actively participates in department activities
• Responsible to dispose of Bio-Hazardous waste and regular waste per practice protocol
• Maintains vaccine temperature logs, inventory and ordering of medical supplies
• Performs other administrative tasks as needed
• Brings suggestions for improvement to the attention of Practice Managers and Providers
• Actively participates in maintaining and/or improving quality improvement initiatives
• Other related duties as assigned

Medical Assistant, Practice Operations – Medical Oncology

Director

• Responsible for all aspects of Quality, Clinical Risk Management and Patient Safety for the assigned entity
• Coordinate performance improvement activities and facilitate system changes to enhance patient safety
• Collaborate with network partners to enhance quality patient care
• Investigate adverse clinical events and analyze data for risk prevention
• Coordinate the Patient Complaint and Grievance process
• Review complaints and grievances to mitigate risks
• Oversee Infection Control Preventionist and ensure compliance with regulations
• Facilitate organizational improvement activities and provide education to teams

Director, Quality – Patient Safety

Human Resources

• Performs in depth, systematic assessment of all assigned patients.
• Formulates collaborative and individualized plan of care and identifies expected patient outcomes, using the nursing process.
• Implements, evaluates and documents patient care interventions and effectiveness in accordance with care plan.
• Organizes, coordinates and prioritizes patient care consistently utilizing available resources.
• Maintains an awareness of unit budget.
• Functions as a professional role model and resource person providing guidance to co-workers.
• Takes active role in unit-based performance improvement.
• Maintains responsibility for own professional development through active participation in in-services and/or continuing education programs.
• Complies with established chain of command for work related problems.
• Participates in identifying unit needs and supports unit goals and objectives that contribute to the growth of the Patient Services Department.
• Maintains departmental records for administrative and regulatory purposes.
• Collaborates with other caregivers to assure appropriate staffing levels on all shifts.

CCT-PHRN

Therapist

• Provides counseling within an outpatient program
• Performs assessment, individual, family and group counseling
• Coordinates and implements the treatment plan
• Provides crisis intervention as necessary
• Services are provided to adults, adolescents, children, families, and couples using knowledge and skills necessary to provide care appropriate to the age of the patients
• Maintains a team approach in treating patients
• Adheres to professional and ethical guidelines as outlined by mental health care organizations and associations

Psychotherapist – Behavioral Health, Part-Time Evenings

Medical Billing and Coding

• Codes and abstracts professional fee hospital services performed by SLPG physicians from medical records according to ICD-9/ICD-10, CPT-4, HCPCS II, and CMS guidelines.
• Utilizes 3M Encoder for validation of RVUs and CPT-4 procedure unbundling.
• Maintains a 95% coding accuracy rate as measured through quality reviews.
• Maintains daily productivity as outlined.
• Responsible for maintaining up-to-date knowledge of coding guidelines as they relate to physician services for hospital inpatient, observation, consultant, surgical, critical care, and E & M services.
• Performs data entry of abstracted physician information into specialty-specific databases.
• Conducts educational sessions to the medical staff for coding and documentation compliance.

Emergency Department Medical Coder

• Codes and abstracts professional fee hospital services performed by SLPG physicians from medical records according to ICD-9/ICD-10, CPT-4, HCPCS II, and CMS guidelines.
• Utilizes 3M Encoder for validation of RVUs and CPT-4 procedure unbundling.
• Maintains a 95% coding accuracy rate as measured through quality reviews.
• Conducts educational sessions to the medical staff for coding and documentation compliance.

Professional Fee Coder

• The Manager, Practice Operations leads and manages the operations of assigned practices to ensure successful practice operations, effective execution of operational workflows, a patient experience consistent with SLPG standards, and a highly engaged practice operations team.
• Performs all leadership and managerial functions across the employee life cycle for direct reports including hiring, onboarding/orientation, performance management, ongoing coaching and development, recognition, etc.).
• Ensures operational readiness for clinical and administrative operations (e.g., developing employee schedules; maintaining supply inventory, office equipment and furnishings, cleanliness; facilitating daily huddles; updating time management systems; maintaining Point of Care licensing, etc.).
• Manages practice operations, workflow execution, employee collaboration and overall patient experience.
• Partners with other organizational functions (e.g., Billing/Coding, Facilities/Property Management, Hospital Entity departments, Access Center, etc.) to coordinate and facilitate effective practice operations.
• Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc...).
• Serves as point of escalation and addresses critical operational, technological, patient, and employee issues.
• Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.
• Utilizes organizational tools to monitor practice performance (volume, patient satisfaction, productivity, quality, etc.), identifies opportunities for improvement, and develops/implements improvement strategies via a multidisciplinary, team-based approach.
• As applicable, effectively utilizes practice leads (e.g., Practice Operations Coordinators, Clinical Coordinators, etc.) to support oversight of practice workflows/processes, etc.
• Ensures adherence to policies, procedures, and SLPG Access Governance Principles.
• Other duties as assigned.

Manager, Practice Operations

Manager

• Instruction and supervision of residents in their daily activities
• Provide on-site coverage and assist in performing resident-care duties
• Teach independent living skills to residents
• Conduct psychosocial evaluations and develop rehabilitation plans
• Support residents in coordinating services such as psychotherapy and medical care
• Maintain documentation of resident activity and progress
• Conduct fire drills and report safety problems

Residential Care Manager

• Provides comprehensive care of patients admitted to the inpatient acute rehabilitation unit from admission through discharge.
• Performs admission review on all rehabilitation patients that identifies psycho-social barriers, interventions to implement, and discharge planning needs to meet the desired goals for the next step in the continuum of care for the patient.
• Completes documented ongoing assessments of discharge planning needs and facilitates changes to ensure a safe, timely and efficient discharge.
• Collaborates with the patient, family, or other caregivers, and interdisciplinary team to design a discharge plan respective of the patient’s needs and goals.
• Facilitates authorizations, pre-certifications, concurrent reviews, and retro authorizations related to rehabilitation services and services pertinent to discharge planning.

Case Manager, Acute Rehabilitation – Per Diem

• Codes and abstracts professional fee hospital services performed by SLPG physicians from medical records according to ICD-9/ICD-10, CPT-4, HCPCS II, and CMS guidelines.
• Maintains a 95% coding accuracy rate as measured through quality reviews.
• Conducts educational sessions to the medical staff for coding and documentation compliance.

Professional Fee Coder – Per diem

Community Manager

• Safely operates a motor vehicle to take residents/consumers to daily activities
• Assists residents/consumers entering and exiting the vehicle
• Maintains proper operating condition and cleanliness of the vehicle
• Adheres to driving rules and regulations
• Reports vehicle problems to the Engineering Department
• Interacts with residents/consumers professionally
• Works closely with the Program Manager regarding planned activities

Driver, Community Activities

Administrative Assistant

• Coordinate the daily operation of the Clinical Trials Office (CTO) for department management and staff by providing regulatory and administrative support
• Serve as a knowledgeable resource to management, staff, physicians, and the general public by maintaining a comprehensive understanding of CTO operations, clinical research activities, and departmental workflows throughout the network
• Maintain department out of office calendar and timekeeping logs for biweekly timecard approvals in payroll system as timekeeper in UKG Dimensions
• Responsible for the daily review of the central Clinical Trials Office email inbox and forwarding correspondence received to appropriate team member
• Create and maintain research readiness profiles for all CTO staff, investigators, and key personnel including the collection, filing, and maintenance of initial and ongoing institutional research readiness documents
• Order and maintain office supplies and files associated with purchases; work with research finance regarding financial records for all costs generated by this role and support general office management related to these areas for each CTO location
• Assist, as needed, with preparation, maintenance, tracking, and signature retrieval of essential regulatory documents in accordance with sponsor, regulatory, and institutional requirements and ensure documents are filed and audit ready; serve as SuperUser for department electronic regulatory binder system
• Process IND Safety Reports (INDSR) in preparation for review by Principal Investigators, clinical teams, and for IRB submission
• Facilitate scheduling of Pre-Study Visits (PSV), Site Initiation Visits (SIV), Interim Monitoring Visits (IMV), Closeout Visits (COV), and ad hoc meetings with study sponsors
• Responsible for provisioning access to Epic CareLink and Florence eBinders and manage associated access agreements

Clinical Trials and Research Administrative Assistant

• Leads and manages the operations of assigned practices to ensure successful practice operations.
• Ensures operational readiness for clinical and administrative operations.
• Manages practice operations, workflow execution, employee collaboration and overall patient experience.
• Partners with other organizational functions to coordinate and facilitate effective practice operations.
• Maintains strong collaboration and connectivity with Access Center operations and centralized functions.
• Serves as point of escalation and addresses critical operational, technological, patient, and employee issues.
• Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.
• Utilizes organizational tools to monitor practice performance and identifies opportunities for improvement.

Manager, Practice Operations – Pediatric

• Leads and manages the operations of assigned practices to ensure successful practice operations
• Ensures operational readiness for clinical and administrative operations
• Manages practice operations, workflow execution, employee collaboration and overall patient experience
• Partners with other organizational functions to coordinate and facilitate effective practice operations
• Serves as point of escalation and addresses critical operational, technological, patient, and employee issues
• Achieves expected practice financial performance through judicious expense management and efficient resource utilization
• Utilizes organizational tools to monitor practice performance and develop/implement improvement strategies

Manager, Practice Operations – Orthopedics

• Evaluates and treats patients
• Documents patient evaluation, patient cares plans, and treatment progress on Medical Records, completes Medicare recertification’s and discharge planning.
• Supervises PT and PTA students and observers as assigned.
• Assists in developing and implementing department programs.