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Clinical QA Analyst – Access Center
St. Luke's University Health NetworkClinical QA Analyst evaluating patient experience and clinical accuracy at St. Luke's Access Center.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in clinical quality assessment and patient experience improvement, with a focus on adherence to clinical guidelines and best practices. Proficient in coaching clinical staff and utilizing patient experience measurement tools to enhance care delivery.
Highest-signal resume keywords
Registered Nurse LicenseClinical Quality AssessmentPatient Experience MeasurementAnalytical SkillsCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical GuidelinesBest PracticesPatient-Centered CareQuality Assurance ReportingCoachingTrainingProblem-Solving
Soft Skills
Interpersonal SkillsTeam CollaborationIndependent Work
Tools & Technologies
Microsoft Office SuiteRelevant Software Applications
Certifications & Qualifications
Quality Improvement CertificationLean Six Sigma
Industry Keywords
Healthcare SettingPatient SatisfactionClinical AccuracyInitiatives DevelopmentMonitoring Effectiveness
About the role
Key responsibilities & impact- Conduct regular call evaluation assessments of patient satisfaction to identify areas for improvement
- Evaluate the clinical accuracy of the clinical staff, including adherence to clinical guidelines and best practices
- Develop and implement initiatives to enhance patient experience and clinical accuracy
- Collaborate with clinical staff, managers, and other stakeholders to implement best practices
- Monitor and evaluate effectiveness of initiatives and make adjustments as needed
- Provide coaching, training, and support to clinical staff on patient-centered care
- Prepare and present quality Assurance reports on patient experience and clinical accuracy findings
Requirements
What you’ll need- Registered Nurse with current license to practice in the State of Pennsylvania required
- Bachelor’s degree preferred
- Experience in a clinical quality assessment or similar role in a healthcare setting
- Knowledge of patient experience measurement tools, clinical guidelines, and best practices
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite and other relevant software applications
- Certification in quality improvement (e.g., Lean Six Sigma) preferred
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development