Patient Access Representative

Mercy

Patient Access Representative facilitating all components of patient admission at Mercy. Ensuring accurate patient data and delivering exceptional customer service in a caring environment.

Posted 7/17/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service and communication skills while managing patient access processes, including scheduling, registration, and benefit verification. Maintains accuracy in patient data management and possesses knowledge of medical terminology and insurance plans.

Highest-signal resume keywords

Customer ServiceMedical TerminologyInsurance PlansAttention to DetailOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SchedulingRegistrationBenefit VerificationPre-CertificationFinancial ClearanceData Entry10-Key CalculatorComputer Keyboard

Soft Skills

Effective CommunicationPositive Working RelationshipsTelephone EtiquetteAbility to Work Under Stress

Tools & Technologies

Computer Systems

Industry Keywords

Patient AccessMercy Service StandardsMedicare GuidelinesFederal RegulationsState RegulationsAccreditation Agencies

About the role

Key responsibilities & impact

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.
The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.
The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record.
This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Requirements

What you’ll need

1-3 years clerical experience and customer service experience preferred
Experience with medical terminology and insurance plans preferred
High School diploma required; some college helpful
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies
Strong organizational skills; attention to detail
Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
tuition support
matched retirement plans for team members working 32+ hours per pay period