Mercy

Safety Specialist

• Participate in the implementation, review and support of the facility patient safety program
• Promote and foster a culture of safety throughout the organization
• Develop, implement, monitor and champion processes related to key patient safety issues
• Model behaviors that embrace just culture, reporting, flexibility, and learning across the organization
• Perform duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards

Patient Safety Specialist

Account Manager

• Responsible for multiple facets of patient account coordination including insurance/benefit verification, denials management, and collections
• Provide training to new and existing staff on policies, protocols, systems, standards, techniques
• Serve as a liaison to management, communicating clear instructions to the team
• Assist patients in enrolling in assistance programs
• Monitor services rendered and billing assistance programs for applicable funds
• Conduct random quality control checks on all aspects of work produced by the team
• Supervise the continued growth of employees to meet departmental needs

Senior Specialty Account Coordinator – Full Time

Insurance

• responsible for collection and resolution of outstanding insurance receivables
• communicate effectively, while accurately and efficiently handling high claim volume
• perform duties and responsibilities in a manner consistent with our mission, values and Mercy Service Standards

Insurance Services Rep I

Representative

• Support Revenue Cycle operations
• Accurate and timely cash posting
• Reconciliation and account resolution
• Maintain high productivity and quality standards

Cash Posting Representative I

Medical writer

• Conduct reviews of inpatient medical records
• Identify missing, vague, and/or incomplete components
• Communicate the need for additional documentation to clinical providers
• Collaborate with other departments to improve documentation quality
• Provide data reports and educational support for documentation elements
• Support initiatives to improve documentation quality by caregivers

Senior Clinical Documentation Improvement Specialist – Exempt

Agent

• Responsible for scheduling patient appointments and taking patient messages
• Giving general information regarding their visit instructions and expectations
• Maintain calm, pleasant professional attitude
• Delivers excellent customer service using exceptional telephone etiquette

Patient Service Agent – Specialty

Executive Assistant

• provide secretarial services and administrative support to designated senior executives
• perform all duties in a professional manner, emphasizing discretion and confidentiality
• communicate with visitors, patients, physicians, co-workers, and health System Management professionally

Executive Assistant – Planning, Design and Construction Operations

Communications

• provides leadership and support in the execution of Mercys ministry communications strategy, both internal and external
• helps to create and influence Mercys culture and support our business objectives through consistent messages and a distinctive Mercy voice directed to co-workers, physicians, board members and other internal stakeholders as well as external audiences
• works collaboratively with other Mercy departments to serve specific communications projects and needs

Communications Manager

Physician Assistant

• This is a hybrid position that will require 20 hours/week onsite hours at Mercy Clinic Adult Psychiatry – Town and Country and 20 hours/week working remotely from Home
• Remote duties include providing consults virtually and supporting the Collaborative Care program, which is behavioral health integration within the primary care setting
• This will include phone calls to the PCP to review medications or next steps in care and working with the Case Managers on advice and brief interventions for their behavioral health needs

Behavioral Health Nurse Practitioner, Physician Assistant

• collection and resolution of outstanding insurance receivables
• handling unpaid, denied and underpaid claims
• communicate effectively
• handling high claim volume

Insurance Services Representative

General

• Provide care for adult and geriatric behavioral health patients
• Participate in collaborative patient-centered care alongside a physician partner
• Work a 7-on/7-off schedule with 10-hour shifts
• Be part of a supportive multidisciplinary team

Psychiatric Mental Health Nurse Practitioner

Trainer

• Provide services in regards to prevention, recognition, evaluation, immediate care and rehabilitation for all active individuals and sports related injuries
• Overall goal is to maximize safe return to activity
• The individual will also demonstrate professional development and responsibility within the field of athletic training
• The incumbent will perform related duties as assigned
• Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards

Athletic Trainer – PRN

Patient Access Representative

• The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards.
• The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection.
• The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record.
• This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Consultant

• plays a crucial role in optimizing margin performance that sustains the ministry of Mercy in the community
• identifies, investigates, and recommends action on financial opportunities to enhance margin performance
• helps develop and apply comparative methodologies with standardized monitoring logic and tools to identify financial opportunities
• partners with operations leaders to investigate root causes and future possibilities
• recommends a path forward and monitors progress against the recommendation

Senior Consultant, Decision Support

Medical Director

• Provides enterprise leadership for professional practice, evidence-based care delivery, and interdisciplinary clinical excellence across Mercy
• Creates and implements system-wide strategies that advance patient outcomes, caregiver experience, workforce readiness, practice standardization, and operational performance across acute, ambulatory, virtual, home, and community care settings