Senior Specialty Account Coordinator – Full Time

Mercy

Senior Specialty Account Coordinator at Mercy Hospital Ozark responsible for patient account coordination. Managing insurance claims, training staff, and overseeing quality control in a hybrid position.

Posted 7/24/2026full-timeOzark • Montana • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient account coordination, including insurance verification, denials management, and collections, while effectively training staff and ensuring quality control. Strong interpersonal and organizational skills are essential for managing team dynamics and communicating with management.

Highest-signal resume keywords

Patient Account CoordinationInsurance VerificationDenials ManagementStaff TrainingQuality Control

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance VerificationDenials ManagementCollectionsQuality Control ChecksAssistance Program Enrollment

Soft Skills

Interpersonal SkillsOrganizational SkillsAnalytical SkillsEffective CommunicationProblem-Solving

Industry Keywords

Patient AccountsBilling Assistance ProgramsVBO ManagementDepartmental NeedsStress Management

About the role

Key responsibilities & impact

Responsible for multiple facets of patient account coordination including insurance/benefit verification, denials management, and collections
Provide training to new and existing staff on policies, protocols, systems, standards, techniques
Serve as a liaison to management, communicating clear instructions to the team
Assist patients in enrolling in assistance programs
Monitor services rendered and billing assistance programs for applicable funds
Conduct random quality control checks on all aspects of work produced by the team
Supervise the continued growth of employees to meet departmental needs

Requirements

What you’ll need

Some college hours in business, finance and/or accounting related courses preferred
A minimum of 3 years related experience required
Interpersonal, organizational and analytical skills required
Ability to work in stressful situations and meet deadlines
Ability to use logic, good judgment and be able to rapidly identify and initiate corrective action when problems arise
Effective communication skills providing good written and oral direction to co-workers
Ability to deal effectively with VBO management and co-workers in demanding situations

Benefits

Comp & perks

medical
dental
vision coverage
paid time off
tuition support
matched retirement plans for team members working 32+ hours per pay period