Patient Service Agent – Specialty

Mercy

Patient Service Agent scheduling patient appointments and delivering information regarding their visit instructions. Remote role at Mercy responsible for excellent customer service and support.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on delivering exceptional telephone etiquette and maintaining a professional demeanor. Proficient in data entry and capable of managing multiple tasks efficiently.

Highest-signal resume keywords

Customer Service ExperienceData EntryBasic Computer SkillsAbility To Multi-TaskTyping 60 Wpm

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryTyping 60 WpmBasic Computer Skills

Soft Skills

Professional AttitudeCourteous AttitudeCompassionate AttitudeExcellent Customer ServiceCalm Demeanor

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Patient AppointmentsVisit InstructionsTelephone Etiquette

About the role

Key responsibilities & impact

Responsible for scheduling patient appointments and taking patient messages
Giving general information regarding their visit instructions and expectations
Maintain calm, pleasant professional attitude
Delivers excellent customer service using exceptional telephone etiquette

Requirements

What you’ll need

High School Diploma or Equivalent
Customer Service experience
Basic computer skills
Data Entry
Professional, courteous, and compassionate attitude
Ability to multi-task
Type 60 wpm

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
tuition support
matched retirement plans for team members working 32+ hours per pay period