Patient Access Representative

Geisinger

Patient Access Representative handling patient inquiries, check-ins, and appointment scheduling at Geisinger. Ensuring privacy and financial obligations compliance in a healthcare office setting.

Posted 7/10/2026full-timePottsville • Pennsylvania • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Responsible for front line support to the department.
Coordinates and performs front line office activities in an effective and efficient manner for the department.
Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.
Responsible for checking patients in for appointments and accurately verifying demographics.
Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
Reads and interprets insurance responses.
Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
Communicates financial obligations to patients and collects fees at time of service as appropriate.
Communicates the purpose of and completes all necessary regulatory forms with patient.
Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
Performs cash posting following department guidelines.
Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
Independently works work queues to ensure timely resolution of all accounts.
Maintain productivity and quality performance expectations.

Requirements

What you’ll need

High School Diploma or Equivalent (GED)
Minimum of 1 year related work experience (Preferred)
Skills: Clerical I, Communication, Customer Service, Office Politics And Confidentiality

Benefits

Comp & perks

Full benefits (health, dental and vision) starting on day one
Three medical plan choices, including an expanded network for out-of-area employees and dependents
Pre-tax savings plans with healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA)
Company-paid life insurance, short-term disability, and long-term disability coverage
401(k) plan that includes automatic Geisinger contributions
Generous paid time off (PTO) plan that allows you to accrue time quickly
Up to $5,000 in tuition reimbursement per calendar year
MyHealth Rewards wellness program to improve your health while earning a financial incentive
Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.
Voluntary benefits including accident, critical illness, hospital indemnity insurance, identity theft protection, universal life and pet and legal insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Clerical SkillsCash PostingRegulatory Form CompletionMulti-Channel Message ProcessingDemographic Verification

Soft Skills

CommunicationOffice PoliticsConfidentiality

Certifications

High School DiplomaGED