Geisinger

Research Scientist

• Assist with coordination of research projects
• Perform day-to-day research project activities such as recruitment database searches, mailings, and recruitment calls
• Schedule research appointments, maintain study documentation, manage specimen tracking and data collection
• Conduct and manage minimal risk studies under supervision
• Prepare, maintain, and track regulatory documents according to governmental regulations
• Assist with subject visits including obtaining vital signs, performing clinical tests, and data collection
• Set-up, track, and trouble-shoot study technology

Research Assistant

General

• The Nursing Quality Coordinator is responsible for leading and coordinating system-level workflows and clinical projects that advance quality, safety, and strategic innovation across the healthcare enterprise.
• This role integrates project management, data analytics, and educational leadership to support the implementation of best practices and continuous improvement initiatives that align with organizational goals and regulatory standards.
• Lead and coordinate system-level quality improvement initiatives and strategic projects across service lines, platforms, and regions.
• Collaborate with clinical teams and the Division of Quality and Safety to standardize and optimize patient care practices and procedures.
• Guide and mentor teams in the application of lean methodologies and continuous improvement strategies to support the organization’s strategic plan.
• Analyze workflows to support the standardized collection and use of clinical data for quality, safety, and operational efficiency.
• Manage data collection and reporting for national benchmarking programs.
• Coordinate with internal stakeholders and external regulatory and accreditation bodies to ensure compliance and alignment with best practices.
• Facilitate the development and monitoring of key performance indicators, including nurse-sensitive and system-wide quality indicators.
• Review incident reports and other data sources to identify trends, develop action plans, and implement meaningful practice changes.
• Participate in root cause analyses and the development of corrective action plans following adverse events, including policy updates and staff education.
• Identify opportunities for clinical improvement and conduct operational and clinical impact assessments to recommend evidence-based solutions.
• Design and deliver educational programs that promote professional development and clinical excellence among nursing staff.
• Collaborate with Nursing Education, IT, EPIC, and operational departments to enhance healthcare delivery and patient safety.
• Promote compliance with professional standards, clinical risk management principles, and patient safety regulations.
• Participate in shared governance and quality-related committees to support a culture of excellence and accountability.
• Focus on the design and presentation of clinical information to support nurse decision-making, workflow optimization, and improved patient outcomes.

Registered Nurse – Nursing Quality Coordinator

Operations

• responsible for the daily operations of Geisinger Health Plan’s Children’s Health Insurance Program (CHIP)
• manage incoming and outgoing Bureau of CHIP (BOC) inquiries
• perform quality assurance reviews
• ensure timely submission of BOC deliverables
• document and assist in assigning appropriate business owners for new and revised CHIP regulatory requirements
• provide support for the CHIP annual onsite audit
• serve as a backup to the Benefits Specialist for State Government Programs
• validate and implement updates to regulatory, operational, and compliance documents
• collaborate with cross-functional teams to support Marketplace operations
• identify risks and process improvement opportunities
• manage simultaneous projects that enhance operation and efficiency
• respond to member appeals and grievances

Operations Specialist – Government Programs

Account Executive

• Manage and service key Health Plan accounts
• Support membership growth through proactive account management
• Collaborate with internal leadership, operations, and administrative teams
• Resolve account issues and address client needs
• Coordinate group renewals, including rate submission and employee meetings
• Maintain relationship with Geisinger Health Plan organizational entities
• Keep informed on managed care industry trends

Account Executive, Service Specialist – Licensed

Marketing

• Responsible for the developing and leading the implementation of marketing, communications and/or digital engagement plans and projects for assigned internal stakeholders, lines of business, and/or functional departments
• Plans, research, and performs analysis to develop a comprehensive marketing/communications/digital engagement strategy for internal clients
• Uses analytical and critical thinking to interpret data to understand and respond to industry and market trends
• Produces a matrixed, cross-functional team of marketing, communications, and digital engagement experts to implement their plans
• Develops proactive strategies, plans, and initiatives to achieve Geisinger’s priorities and objectives
• Identifies, evaluates, and recommends audience, market, product, program and/or service opportunities based on market/audience need
• Tracks and reports process and outcome metrics for assigned projects and plans

Marketing Strategist

Human Resources

• Serves as the Employee Relations Center of Excellence subject matter expert across the enterprise.
• Responsible for driving HR excellence across respective service lines in all areas related to employee relations.
• Partners with the Strategic HR Partner and other HR Centers of Excellence to promote and drive HR initiatives.
• Manage day-to-day HR functions by supporting changes and applying policies and procedures across the service line.
• Provide HR policy guidance and coaching for managers to ensure consistent execution of procedures and policies.
• Identify needs and provide recommended solutions to support performance management goals.
• Serve as a proactive HR partner while understanding respective areas’ business goals and objectives.
• Recognize potential employee experience & relations issues in a proactive manner and resolve or escalate concerns appropriately.
• Support HR investigations and interventions in collaboration with respective departments.
• Coach front-line employees on organizational and interpersonal communications, including active listening and effective feedback.
• Participate in collective bargaining negotiations and ensure compliance with collective bargaining agreements.
• Promote positive employee relations.
• Complete thorough investigations into employee issues, including documentation, interviews, and fact finding.
• Provides guidance and recommendations for problem resolution to departmental officials and individuals.
• Leads and facilitates the employee relations program and related functions.
• Counsel, review, and approve disciplinary actions and make recommendations for effective action planning.
• Develops and pursues new goals and objectives for improvement in areas of employee relations.
• Communicates with employees regarding employee relations concerns; provides guidance and recommendations for resolution of issues.
• Counsels employees on concerns related to applicable Equal Employment Opportunity laws including Title VII, the Americans with Disabilities Act, the Age Discrimination in Employment Act, and other similar federal and state laws.
• Assists managers and supervisors in understanding and implementing company policies related to performance, discipline, and related topics.
• Manage HR portion of drug diversion and reasonable suspicion drug programs.
• Assist Diversity and Inclusion team with implementation of diversity and culture programs at the department level.

Employee Relations Specialist

Call Center Representative

• Provides work force management support to the Contact Center and other assigned Teams.
• Balances real time inbound and outbound call and non-call customer contacts, developing forecasts, assessing operational and financial benefits, and impacts of scenarios.
• Accountable for real-time monitoring of workforce performance during Contact Center hours of operations.
• Alerts management to trends, discrepancies, or issues around changing service levels.
• Develops and maintains short term and strategic forecasts/capacity plans for inbound/outbound contact and non-call work volumes and staffing requirements based on historical trends and business growth objectives.

Contact Center Analyst

Business Analyst

• Provide essential support to the IT Demand Management and Due Diligence processes
• Collaborate with business and IT leaders, requestors, and IT stakeholders to assess new technology, operational enhancements, and strategic initiatives
• Facilitate intake, analysis, documentation, and coordination of IT requests
• Serve as a primary point of contact for requestors, providing guidance on Demand Management processes, requirements, and expectations
• Conduct demand intake and triage analysis to assess request completeness
• Partner with requestors to develop and refine business cases
• Facilitate due diligence activities by coordinating required reviews, documentation, meetings, and summary reporting
• Gather required vendor and internal documentation to support evaluation, risk review, and decision-making
• Prepare due diligence summary reports that document findings and recommendations
• Coordinate stakeholder assessments and ensure feedback is collected

Senior Business Analyst

Physician Assistant

• Diagnose and treat common medical problems including: Sore throats, earaches, sinus infections, flu, and urinary tract infections
• Provide routine health exams, immunizations, screenings, and wellness services
• Work at least 20 hours (two shifts per month) with no overnight shifts

Nurse Practitioner/Physician Assistant, Convenient Care, Per Diem

Pharmacist

• Perform a variety of duties, including performing extensive literature review for the development of criteria for management of the pharmacy benefit
• Administer the pharmacy benefit in conjunction with the Health Plan Pharmacy Customer Service team
• Deliver continuous, high quality member care while maximizing member satisfaction and managing appropriate utilization
• Act as a liaison between the Health Plan and its customers with respect to pharmaceutical benefits
• Perform medical necessity reviews for formulary exceptions and prior authorizations according to specified timelines
• Suggest improvements and changes to perpetually improve operations

Pharmacist – Drug Information

Consultant

• provides the integral link between clinical performance, improvement actions, contracting/financial implications associated with quality and reporting in support of delivering safe high-quality care
• guides the development of data elements/sources, assures data accuracy and support data/information dissemination
• participates in strategic planning and in the strategic planning related to Quality and Safety associated with the organization
• develops functional and strategic objectives, administers implementation, plans and monitors progress relative to assigned areas of responsibility
• directs and supports selection of personnel in assigned areas; assuring professional growth and development of staff with focus on organizational development
• assures the appropriateness of administrative coding data for proper reporting
• assists clinical departments and program in timely monitoring of performance related to certification or accreditation requirements in support of certification and accreditation achievement
• analyses return on investment associated with improvement activities to support the determination of strategic goals and resource deployment
• links all improvement activities to financial performance, supply chain, etc.
• develops measurement and monitoring functions related to outcomes associated with improvement activities
• assists Third-party contracting in financial assessment associated with proposed performance parameters and with performance determination
• advises the leadership team on the appropriate business strategy to meet the mission
• provides insight regarding new programs and financial issues in a consultative role, making recommendations related to the financial implications of business decisions

System Quality Consultant – Per Diem

• Cultivates new sales of Medicare Advantage HMO and PPO plans, and Medicare supplemental plans
• Influences community-based organizations to build collaborative relationships to develop prospects and promote interest in products
• Supports relationships with existing strategic partners
• Assists with developing sales strategies to implement in designated region
• Delivers sales presentations to Medicare eligible audiences in a group setting as well as in a home setting
• Presents the managed care concept to employer groups and unions
• Increases membership in the Medicare line of business
• Initiates the development of sales and community activities by engaging key contacts
• Markets Geisinger Gold within the community (provider offices, senior centers, high rises, etc.)

Licensed Health Insurance Sales Representative

Software Engineer

• Designs, develops, tests, documents, deploys, monitors, and maintains automation solutions using UiPath and other approved automation tools.
• Reviews and analyzes business requirements, process documentation, and technical needs to create scalable automation designs.
• Builds production-ready automations using appropriate frameworks and standards, including REFramework where applicable, credential management, queues, logging, exception handling, orchestration, and scheduling.
• Develops integrations using APIs, databases, files, and user interface automation where appropriate.
• Provides code review, peer review, debugging, testing instructions, technical documentation, go-live planning, deployment support, hypercare, and post-live support.
• Monitors automation performance, investigates failures, performs root cause analysis, reduces downtime, and implements improvements.
• Collaborates with team members and stakeholders to resolve issues, improve system performance, ensure code quality, and align automation solutions with business needs.
• Contributes to coding standards, documentation standards, version control practices, testing practices, deployment procedures, and automation governance.
• Provides training, mentoring, and technical support to developers and team members.
• Assists in the development and documentation of technical approaches, solution design documentation, support documentation, and operational runbooks.
• Ensures automation solutions comply with organizational policies, healthcare regulations, privacy expectations, and data security standards.
• Maintains knowledge of emerging automation technologies and industry trends, including APIs, OCR, machine learning, document understanding, analytics, and intelligent automation platforms.

Senior Application Developer

Advisor

• Facilitates multidisciplinary improvement teams
• Gathers data, performs research, and completes analytics
• Compiles best practice information while providing project management
• Achieves transformational strategic and tactical project results
• Streamlines clinical, operational, and financial processes and workflows

Improvement Optimization Advisor Associate

Customer Support

• Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.
• Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits.
• Investigates all concerns/issues to assure accurate information is provided in a timely manner.
• Documents and codes accurately all inquiries/concerns.
• Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues.