Geisinger

Analyst

• Assists with the administration of retirement and health and welfare employee benefit programs.
• Assures compliance with all applicable state and federal regulation.
• Explains benefits and assists in the business development and planning processes with service providers.
• Compiles, analyzes and reports data including employee, plan financials for strategic benefits planning and evaluation.
• Provides benefit plan interpretation, guidance and counsel to employees, HRIS representatives, and managers.
• Serves as a liaison with service providers in business planning and benefit program interpretation.
• Drafts legal compliance documentation (SPDs, SARs).
• Prepares bid specifications analyze proposals and renewal information and interprets insurance carrier contracts.
• Responsible for data necessary to complete government compliance activities (5500s, audits, etc.), employee mailings, vendor billings, coordinating data collection and updating numerous reports for management.
• Oversees and directs the administration of COBRA compliance.
• Researches current benefit trends and regulatory and legislated requirements and recommends programs and changes to the Director, Employee Benefits.

Benefits Analyst

Business Intelligence Developer

• Lead BI Developer enables organization to make data-driven decisions by converting data into dashboards and reports
• Subject matter expert in assigned business areas and reporting tools; provides guidance and strategic vision
• Mentor junior BI developers; participate in code reviews and training
• Independently consult with stakeholders to gather project requirements and define scope
• Collaborate to design and develop reporting solutions and analytic studies
• Plan projects, provide time/effort estimates, manage multiple projects
• Develop, validate, and execute complex queries; design and build complex reports/dashboards
• Perform routine data analysis, interpret results, and present recommendations to stakeholders
• Design intuitive self-service reports/dashboards and offer visualization recommendations
• Report and help troubleshoot data quality issues; participate in industry/user groups
• Work typically performed in an office or remote environment; accountable for job obligations and policies

Lead Business Intelligence Developer

• Independently consults with stakeholders to gather project requirements and define scope on small to medium sized projects.
• Collaborates with internal partners and organizations in the design and development of reporting solutions and routine analytic studies to support business needs.
• Plans projects and request completion tasks. Provides time and effort estimates based on requirements gathering.
• Experience independently managing projects with minimal supervision is also required.
• Demonstrates working knowledge of relevant source systems needed to support primary stakeholders and proficiency with related databases/data marts within first year in role.
• Develops, validates, and executes low to moderately complex queries.
• Designs and builds reports/dashboards.
• Performs routine data analysis that answers business questions for internal customers.
• Interprets results and makes recommendations to business areas based on findings.
• Presents analysis and reports to internal customers and stakeholders.
• Designs intuitive self-service reports/dashboards, makes modifications to more complex dashboards developed by more senior analysts, and offers visualization recommendations to stakeholders based on business goals, requirements, and the intended audience.
• Reports and helps troubleshoot data quality issues when performing data profiling, testing, or validation.

Business Intelligence Developer, Intermediate

Call Center Representative

• The pharmacy technician works as an entry-level position focused on medication delivery and inventory management.
• Basic patient/provider service responsibilities through communication and message retrieval.
• Provide patient/provider/customer care
• Use the pharmacy computer system to facilitate patient care
• Participate in patient/provider/customer care activities that do not require the expertise of a pharmacist
• Prepare and label medications appropriately for distribution.
• Retrieve, review, and perform inventory management for medications and supplies in the pharmacy.
• Maintain pharmacy records.
• Perform housekeeping duties in the pharmacy in compliance with hospital and accreditation policies.
• Participate in the onboarding and training of new pharmacy personnel.
• Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Pharmacy Technician, Call Center

Bilingual

Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician or diagnostic specific scheduling guidelines.
Respond to non-scheduling inquiries and route calls appropriately.
Coordinates and completes accurate basic registration, demographic and insurance information.
Provides one-call resolution whenever possible.
Processes multi-channel messages related to patient and physician requests such as appointments, referrals, prescriptions and complaints.
Achieves and maintains quality and service goals related to contact center metrics.
Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.
Assists with training initiatives for new hires.
Accountable for satisfying all job specific obligations and complying with all organization policies and procedures.

Patient Contact Specialist, Bilingual, English/Spanish

Operations

• Leads the operational rollout of AI tools, including coordination of timelines, stakeholders, and resources across departments.
• Drives user onboarding, training, and change management strategies to support long-term adoption.
• Develops and manages internal knowledge resources such as playbooks, training materials, FAQs, and self-service guides.
• Coordinates across IT, compliance, legal, and vendor partners to ensure secure, compliant, and effective deployments.
• Supports the intake and triage of new AI use case requests, including documentation collection and feasibility screening.
• Partners with communication teams to design internal marketing campaigns that raise awareness and foster engagement.
• Works with governance leaders to enforce lifecycle processes and ensure adherence to ethical and responsible AI use.
• Monitors usage patterns and user feedback to identify barriers and enable iterative improvements.
• Supports post-deployment success by managing support workflows, coordinating cross-team responses to issues, and ensuring continued usability, safety, and performance of deployed AI solutions.
• Promotes standardization and reuse of successful tools and practices across departments to drive enterprise-wide adoption.
• Serves as an operational liaison between product teams, end users, and external vendors

AI Operations Manager

QA Engineer

• Lead quality assurance and improvement initiatives to support departmental quality and education program.
• Combines clinical expertise with quality monitoring and data analytics to ensure compliance with HIPAA, customer service standards, and clinical best practices.
• Conduct audits, analyze trends, and supports performance improvement efforts to enhance patient access, scheduling, and care delivery.
• This is a full-time, 40 hours weekly, work-from-home position, hours typically 8:00 a.m.- 4:30 p.m.
• Develop data collection tools and support performance measurement initiatives.
• Form and maintain quality assurance monitoring tools and employee audit logs.
• Conduct audit of incoming/outgoing calls and follow-up work to ensure compliance with HIPAA and departmental standards.
• Perform quality reviews of scheduled appointments and call documentation.
• Collect, analyze, and report on quality data to identify trends and opportunities for improvement.
• Assess clinical workflows and recommend redesigns to improve access and efficiency.
• Partner with interdisciplinary teams to identify and implement process improvements.
• Function as a subject matter expert in data analysis and reporting for quality improvement.
• Assist in the development and implementation of quality assurance policies and procedures.
• Promote innovative quality improvement initiatives and continuous learning.
• Design instructional content and conduct training for clinical and administrative staff.
• Plan and deliver training sessions on quality improvement methodologies and tools.
• Lead and facilitate improvement programs to enhance care delivery and operational efficiency.