FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Care Associate – Medicaid Team
GeisingerCustomer Care Associate providing exceptional service for Geisinger Health Plan members. Responsible for resolving inquiries and maintaining relationships with customers.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities by effectively resolving inquiries and concerns through various communication channels. Proficient in utilizing call center technologies and maintaining accurate documentation of customer interactions.
Highest-signal resume keywords
Customer ServiceCall Center TechnologiesCommunicationComputer LiteracyOrganizing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Teamwork
Certifications & Qualifications
High School DiplomaGED
About the role
Key responsibilities & impact- Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.
- Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits.
- Investigates all concerns/issues to assure accurate information is provided in a timely manner.
- Documents and codes accurately all inquiries/concerns.
- Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues.
Requirements
What you’ll need- High School Diploma or Equivalent (GED)- (Required)
- Minimum of 1 year-Customer Service (Preferred)
- Skills: Call Center Technologies, Communication, Computer Literacy, Organizing, Teamwork
Benefits
Comp & perks- healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
- atmosphere of collaboration, cooperation and collegiality