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Customer Care Associate – Medicaid Team
GeisingerCustomer Care Associate providing exceptional service for Geisinger Health Plan members. Responsible for resolving inquiries and maintaining relationships with customers.
About the role
Key responsibilities & impact- Provides exceptional customer service to customers by answering questions and/or resolving concerns through appropriate education, information, and follow-up.
- Maintains strong relationships with customers through telephone contact, written correspondence, electronic messaging and onsite visits.
- Investigates all concerns/issues to assure accurate information is provided in a timely manner.
- Documents and codes accurately all inquiries/concerns.
- Completes outbound calls to customers to resolve complex benefit, eligibility, premium, pharmacy, claims or other related issues.
Requirements
What you’ll need- High School Diploma or Equivalent (GED)- (Required)
- Minimum of 1 year-Customer Service (Preferred)
- Skills: Call Center Technologies, Communication, Computer Literacy, Organizing, Teamwork
Benefits
Comp & perks- healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
- atmosphere of collaboration, cooperation and collegiality
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
Teamwork
Certifications
High School DiplomaGED