Patient Access Representative

Beth Israel Lahey Health

Patient Access Representative ensuring efficient registration and scheduling of patients at Beth Israel Lahey Health. Collaborating in patient experience and supporting healthcare access.

Posted 7/29/2026full-timePeabody • Massachusetts • 🇺🇸 United StatesJunior💰 $21 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration processes, including scheduling, co-payment processing, and effective communication with patients. Capable of utilizing computer systems and Microsoft Office applications to enhance patient service and operational efficiency.

Highest-signal resume keywords

Patient RegistrationMicrosoft Office ApplicationsTyping Skills 40+wpmBilingual CommunicationMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingCo-Payment ProcessingData EntryMedical Questionnaire CompletionPatient Counseling

Soft Skills

Customer ServiceCommunicationProblem-SolvingInterpersonal Skills

Tools & Technologies

Web-Based ApplicationsMicrosoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Access

Industry Keywords

Patient AccessRegistration ProcessCall Center ExperienceHealthcare Administration

About the role

Key responsibilities & impact

Registers patients presenting for visits
Explains the registration process to patients and responds to patient questions
Processes patient co-payments, co-insurance, deductibles, and balances due
Completes the Medicare Secondary Payer Questionnaire for each patient
Instructs patients and obtains signatures on consent forms and other documents
Counsels patients regarding non-covered services
Monitors patient waiting area for efficient registration flow
Initiates patient scheduling activities
Ensures all required key patient scheduling and registration information is captured and verified
Identifies and communicates to Patient Access management issues impacting patient appointments

Requirements

What you’ll need

High school degree or equivalent
1-3 years related work experience
Experience with computer systems required, including web-based applications and some Microsoft Office applications; Outlook, Word, Excel, PowerPoint, or Access
Call Center and/or telephone customer service experience preferred
Strong typing skills 40+wpm
Knowledge of medical terminology preferred
Bilingual written and verbal communication skills preferred

Benefits

Comp & perks

Health insurance
Flexible working hours
Professional development opportunities