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Mercy

Patient Access Representative

Mercy

Patient Access Representative handling scheduling, registration, insurance verification, and financial clearance for Mercy's healthcare system. Ensuring accurate patient records and compassionate service remotely.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in patient registration, scheduling, and insurance verification while maintaining exceptional customer service standards. Proficient in medical terminology and adept at building positive relationships with patients and healthcare staff.

Highest-signal resume keywords
Patient RegistrationInsurance VerificationMedical TerminologyCustomer ServiceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Patient Data EntryPre-CertificationFinancial ClearanceBenefit VerificationScheduling Services
Soft Skills
Effective CommunicationTelephone EtiquetteRelationship Building
Industry Keywords
Insurance CarriersMedicare GuidelinesFederal RegulationsState RegulationsAccreditation Agencies

About the role

Key responsibilities & impact
  • Serve as an initial point of contact for patients
  • Facilitate patient entry into Mercy facilities
  • Schedule patient services
  • Register patients
  • Verify benefits
  • Complete pre-certification and financial clearance, including pre-visit collection
  • Obtain and enter accurate patient data into patient records
  • Maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
  • Communicate with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
  • Deliver customer service consistent with Mercy's mission, values, and service standards

Requirements

What you’ll need
  • High School diploma required
  • 1–3 years of clerical experience and customer service experience preferred
  • Experience with medical terminology and insurance plans preferred
  • Ability to communicate effectively orally and in writing
  • Excellent telephone etiquette
  • Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies
  • Exceptional attention to detail
  • Knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies
  • Certifications: None

Benefits

Comp & perks
  • Day-one comprehensive health coverage
  • Vision coverage
  • Dental coverage
  • Paid time off (PTO)
  • Tuition reimbursement/support
  • Employer-matched retirement funds
  • Supportive, collaborative community
  • Opportunities to pioneer new models of care
  • Opportunities to work with advanced technology and innovative procedures