Medical Care Assistant – Patient Access Representative

Planned Parenthood Federation of America

Medical Care Assistant/Patient Access Representative working in person and remotely to deliver reproductive healthcare. Engaging with patients for appointments, insurance verification, and care coordination.

Posted 7/10/2026full-timeYork • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and customer service skills while managing patient interactions and ensuring accuracy in healthcare operations. Proficient in navigating healthcare software systems and maintaining confidentiality in all patient communications.

Highest-signal resume keywords

Excellent Communication SkillsCustomer Service SkillsMedical KnowledgeAttention to DetailProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Understanding of Medical TerminologyHealthcare ProceduresPatient Information ManagementAppointment SchedulingInsurance Verification

Soft Skills

EmpathyMultitaskingAttention to Detail

Tools & Technologies

Healthcare Software SystemsPhone System

Industry Keywords

Reproductive HealthcarePatient IntakeClinical SupportConfidentialityQuality Healthcare Delivery

About the role

Key responsibilities & impact

Participate in a team approach to the delivery of quality reproductive healthcare in accordance with Planned Parenthood’s policies and medical protocols.
Support three (3) areas of medical center support operations - Front Desk, Patient Intake, and Clinical (Back Office).
Manage patient communications by answering inquiries, scheduling appointments, verifying insurance, facilitating informed consent audio visits for abortion services, and coordinating care through appropriate routing.
Ensure a high standard of customer service, accuracy, and confidentiality in all patient interactions.

Requirements

What you’ll need

Excellent communication skills: Clear and concise verbal communication to effectively interact with patients over the phone.
Education: Completion of an accredited high school program or equivalent is required.
Medical knowledge: Basic understanding of medical terminology, health conditions, and healthcare procedures.
Customer service skills: Ability to provide friendly, empathetic, and patient support to callers.
Attention to detail: Ensuring accuracy when collecting patient information and updating records.
Problem-solving skills: Identifying issues and finding solutions to address patient concerns.
Computer proficiency: Navigating healthcare software systems and phone system to access patient information and schedule appointments.
Ability to multitask: Managing multiple calls and tasks simultaneously in a fast-paced environment.
Travel: Ability and willingness to travel to our York center. Reliable means of transportation.

Benefits

Comp & perks

Medical, Dental, and Vision coverage options for you and eligible dependents
Life/AD&D, Short and Long Term Disability policy voluntary coverage options
Generous vacation, leave, and holiday benefits