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Medical Care Assistant – Patient Access Representative
Planned Parenthood Federation of AmericaMedical Care Assistant/Patient Access Representative working in person and remotely to deliver reproductive healthcare. Engaging with patients for appointments, insurance verification, and care coordination.
About the role
Key responsibilities & impact- Participate in a team approach to the delivery of quality reproductive healthcare in accordance with Planned Parenthood’s policies and medical protocols.
- Support three (3) areas of medical center support operations - Front Desk, Patient Intake, and Clinical (Back Office).
- Manage patient communications by answering inquiries, scheduling appointments, verifying insurance, facilitating informed consent audio visits for abortion services, and coordinating care through appropriate routing.
- Ensure a high standard of customer service, accuracy, and confidentiality in all patient interactions.
Requirements
What you’ll need- Excellent communication skills: Clear and concise verbal communication to effectively interact with patients over the phone.
- Education: Completion of an accredited high school program or equivalent is required.
- Medical knowledge: Basic understanding of medical terminology, health conditions, and healthcare procedures.
- Customer service skills: Ability to provide friendly, empathetic, and patient support to callers.
- Attention to detail: Ensuring accuracy when collecting patient information and updating records.
- Problem-solving skills: Identifying issues and finding solutions to address patient concerns.
- Computer proficiency: Navigating healthcare software systems and phone system to access patient information and schedule appointments.
- Ability to multitask: Managing multiple calls and tasks simultaneously in a fast-paced environment.
- Travel: Ability and willingness to travel to our York center. Reliable means of transportation.
Benefits
Comp & perks- Medical, Dental, and Vision coverage options for you and eligible dependents
- Life/AD&D, Short and Long Term Disability policy voluntary coverage options
- Generous vacation, leave, and holiday benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Basic Understanding of Medical TerminologyHealthcare ProceduresPatient Information ManagementAppointment SchedulingInsurance Verification
Soft Skills
EmpathyMultitaskingAttention to Detail