Patient Access Representative – Patient Scheduling

Franciscan Missionaries of Our Lady Health System

Responsible for patient registration and scheduling in a healthcare clinic. Ensuring accurate patient information, insurance verification, and best in class service for patient experience.

Posted 7/20/2026full-timeRemote • Louisiana • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration and management using Epic, ensuring a seamless patient experience while effectively handling financial responsibilities and facilitating access to healthcare resources.

Highest-signal resume keywords

Epic ProficiencyPatient RegistrationCustomer Service SkillsMulti-Tasking AbilityCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationPatient SchedulingFinancial Responsibility AssessmentPayment Plan ArrangementRecord UpdatingCharge Entry

Soft Skills

Professional DemeanorExcellent Customer ServiceInitiative

Tools & Technologies

MyChart

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Healthcare ServicesPatient ExperienceFront Desk RoleMedical Office Program

About the role

Key responsibilities & impact

Accurately and efficiently registers patients in Epic.
Monitors and manages the flow of patients through the clinic utilizing initiative to ensure the patient experience is best in class.
Monitors patient schedules and reviews accounts to determine the patient's financial responsibility on account balance and arranges payment plans to collect.
Assists patients with access to government and community resources to enhance their access to health care services.
Works closely with physicians, nurse practitioners and nursing staff to ensure that referrals to other providers/services/facilities are completed in accordance with payor requirements in a timely manner.
Facilitates the patient's access to information including but not limited to MyChart access.
Accurately updates patient records as needed.
Accurately enters patient charges as necessary.

Requirements

What you’ll need

6 months experience in a customer service/front desk role or a graduate of a front office/medical office program. Bachelor's degree may substitute for experience.
High School Diploma or Equivalent
Professional demeanor, excellent customer service skills, ability to multi-task, critical thinking, demonstrated computer literacy, ability to learn and demonstrate proficiency in Epic during the introductory period.

Benefits

Comp & perks

Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class. Relies on established guidelines to accomplish tasks. Works under close supervision.