Franciscan Missionaries of Our Lady Health System

Social Media Manager

• Produce and edit diverse social media content—including posts, stories, videos, and community responses—in alignment with platform calendars and brand guidelines.
• Work collaboratively with editorial, creative, and strategy teams to deliver accurate, timely, and engaging content.
• Support the development, scheduling, and publication of content and campaigns across owned and paid channels.
• Assist in monitoring platform metrics and gathering analytics for continuous improvement.
• Participate in brainstorming sessions and contribute creative ideas for social campaigns and engagement tactics.
• Maintain awareness of compliance requirements and best practices in digital communication.
• Support campaign execution and help manage social community interactions as needed.

Social Media Specialist

Financial Planning and Analysis

• Verify insurance eligibility and benefits specific to the condition(s) requiring transplant services for all applicable coverages. Identifies third-party administrators and transplant carve out programs.
• Evaluates transplant candidates for financial funding or accurate financial sponsorship in conjunction with social work and the clinical team.
• Educates, screens, and assists transplant patients who do not have valid or active insurance coverage to enroll in third-party programs, interviews qualified patients for potential funding sources including Medicaid, financial assistance programs, and/or alternative funding sources.
• Submits Medicaid applications timely and accurately.
• Ensures the accuracy and completeness of all financial assistance and insurance documentation in the EMR and other related systems.
• Secures payer referrals, pre-certifications, and authorizations specific to all phases of transplant services and documents timeframes and included/excluded services.
• Coordinates scheduling of authorized/approved services with clinical and scheduling teams. Ensures authorizations are correctly linked to applicable accounts, transplant guarantors are created and attached with correct coverage(s), and bundled episodes are created and activated.
• Partners with payer relations and insurance case managers to facilitate the communication and documentation of Single Case Agreements (SCAs) and conduct operational analyses to meet specified objectives including monitoring commercial and governmental payer compliance for contracted negotiated rates.
• Determine patient personal financial responsibility, prepare estimates, assess ability to pay, and collect payments as appropriate. Maintains knowledge of payer contract terms and applies during payment calculations.
• Provide continued support once patients have been accepted into the transplant program; finalize and maintain financial clearance and prepare registration and admission documents.
• Prepare reports to investigate and provide meaningful explanations to support revenue, performance, and/or reimbursement fluctuations.
• Serve as a technical expert regarding transplant patient reimbursement, including the training and mentoring of staff, leading department goals and initiatives, and by participation as an active member of various transplant teams.
• Demonstrates the ability to work independently, be attentive to detail, and ensure work is completed timely and accurately.
• Identifies trends that may indicate problem areas and alerts leadership. Plays a key role in identifying and implementing solutions and ongoing monitoring of outcomes.
• Performs other transplant-related financial navigation duties as requested or assigned.

Bone Marrow Transplant Financial Coordinator

Analyst

• Facilitates Epic vision development, solution design, standards guidance, project scoping, IS strategy integration and implementation of efficient, high quality technology and applications systems.
• Evaluates technology, systems and application capabilities, analyzes workflow/data flow, and creates efficient and logical solutions.
• Plans, schedules, reviews, and performs analysis, design, construction, testing, and implementation of Epic and related application systems.
• Collaborates with FMOLHS Information Services, leaders, team members and end users to develop efficient, cost-conscious technology and applications system specifications that maximize organizational performance.
• Utilizes organizational project management methodology, processes, and systems to ensure effective and efficient project development and completion.
• Develops and implements data driven performance improvement methodologies.
• Maintains accurate records for use in evaluating organizational performance.
• Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.

EPIC Application Analyst 2 – Cadence

Medical Billing and Coding

• Abstracts clinical information from medical records, charts, and documents
• Assigns appropriate codes to patient records
• Works with coding databases and confirms CPT assignments
• Reviews and audits medical records for compliance and quality
• Researches complex coding scenarios
• Creates and presents coding education to clinical providers

Coder 3 – Clinic

Manager

• Oversees and manages complex secondary level and pre-bill coding audit activity for the overall improvement of quality and completeness of coding outcomes and compliance.
• Manages and coordinates Coding audit operations at the health system. Demonstrates ability to plan, initiate and coordinate departmental operations to ensure timely throughput of claims
• Management of daily secondary level review activity, monitoring productivity, staffing and assignments
• Works with senior management team, consultants and executives on Coding audit projects and in represents coding audit in meetings. Reports Coding audit data outcomes to hospital departments and committees
• Interviews, selects, trains staff in a manner that ensures efficient Coding audit operations and complies with the relevant regulations governing the employment process.
• Provides ongoing performance feedback to employees, and takes corrective action when necessary. Portions of the coding audit performance evaluations may be delegated to appropriate coding audit coordinator when applicable
• When indicated, documents, plans and initiates team member corrective action and counseling in fair and consistent manner, following facility policies
• Coordinates Coding audit staff orientation and training, auditor education , staff development, departmental activities and in-service opportunities
• Plans and conducts regular staff meetings
• Supports Coding/CDI Physician Advisors at the facility level, including Coding education efforts for the medical staff. Participation and management of special Coding projects, as assigned
• Maintains appropriate controls to ensure compliance with Federal/State regulations and organizational policies to include HIPAA, Privacy, Safe Environment
• Promotes the quality and efficiency of his/her own performance by remaining current with the latest trends in field of expertise through participation in job-related seminars and workshops, attendance at professional conferences, and affiliations with national and state professional organizations
• Produces requested or routine reports and provides appropriate feedback to physicians, administration, managers, etc., in a timely manner. Maintains an organized work environment

Manager, Coding Audit

• Lead all foundation fund expense-related activities across all four markets including fund establishment and updates, expenditure approvals and transfers, and documenting and tracking planned expenditures.
• Manage the Blackbaud Financial Edge interface and coordinate with authorized users for fund access and expenditures.
• Ensures donations and related expenses for this fund are recorded timely in Foundation’s financial system, including payroll deductions.
• Develop and maintain Standard Operating Procedures for proactive “funded projects” management.
• Work with fund administrators (requirement is VP or higher) to ensure funds are spent as intended by donor; upon approval submit invoices for payment processing to Accounts Payable.
• Create impact reports and curate lists of expenditure examples for use in donor, board, and market communications.
• Collaborate with Foundation teams to share fund usage insights with stakeholders.
• Assist in standardizing and updating finance-focused board reports across all Foundations.
• Implement budget tracking tools and dashboards to improve spending insights for foundation leaders and authorized users.
• Support ROI assessments on fundraising activities including but not limited to events, raffles, and associated staffing costs.
• Prepare and manage gaming account reports, including transfers and expenditures.
• Assist with endowment fund calculations, reporting, and annual donor giving statements, ensuring compliance and accuracy.
• Support annual audit preparation and IRS Form 990 filings by providing the required documentation for accounting.
• Ensure adherence to financial policies, procedures, and regulatory requirements.
• Maintain documentation and records to support audit readiness and financial transparency.
• Work closely with Philanthropic Services, Development, and Finance teams to align financial practices with strategic goals.
• Provide financial insights and support for donor stewardship and impact reporting.
• Participate in system-wide initiatives to improve financial operations and reporting consistency.
• Identify opportunities to streamline financial workflows and improve data integrity.
• Support implementation of financial systems and tools that enhance reporting and fund management.
• Train staff in financial procedures and systems as needed.

Philanthropic Fund Analyst

• Designs efficient high quality interface integrations, creates efficient and logical program code, and writes clear and concise system descriptions that meet project requirements.
• Performs investigation of interface-related business and system requirements identified for new or modification requests. Determine impact to interfaces, document configuration and build changes needed.
• Evaluates business requirements and processes to provide possible solutions and accurate estimates for development efforts.
• Communicates with the other team members to ensure that application functionality and workflow requirements and needs are being addressed and met.
• Serves as the point person for assigned interfaces, which may include coordinating analysis calls, maintaining business requirements documentation, escalating issues encountered and performing configuration and build changes to interface code.
• Coordinates or assists in all testing/validation of the interface.
• Troubleshoots production or testing/validation interface issues or related applications. Runs error code frequency reports for interfaces, investigate and analyze the errors, cause of failure and propose/implement solutions.
• Develops and documents interface specifications, and operational documents on each new interface for posterity.
• Creates mapping documents for HL7 fields and sub-fields by collecting Epic system values and values for the other systems to serve as a central reference for doing mapping among the various systems.
• Performs configuration / build changes

EPIC Interface Analyst, Level 2

• Facilitates Epic vision development, solution design, standards guidance, project scoping, IS strategy integration and implementation of efficient, high quality technology and applications systems.
• Evaluates technology, systems and application capabilities, analyzes workflow/data flow, and creates efficient and logical solutions.
• Plans, schedules, reviews, and performs analysis, design, construction, testing, and implementation of Epic and related application systems.
• Participants in solution testing and documents clear and concise system descriptions that meet project requirements and departmental quality standards.
• Collaborates with FMOLHS Information Services, leaders, team members and end users to develop efficient, cost-conscious technology and applications system specifications that maximize organizational performance.
• Utilizes organizational project management methodology, processes, and systems to ensure effective and efficient project development and completion.
• Develops and implements data driven performance improvement methodologies.
• Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
• Strives to promote the quality and efficiency of his/her own performance by remaining current with the latest trends in field of expertise through participation in job-relevant seminars and workshops, attendance at professional conferences, and affiliations with national and state professional organizations.

EPIC Application Analyst 2

• Responsible for designing, configuring, supporting and maintaining IS technology, applications and programs
• Provides support to FMOLHS facilities and users for Epic systems
• Performs ongoing analysis and problem-solving for technology integration in effective workflow
• Assumes higher-level projects and mentors/trains staff members

EPIC Application Analyst, Level 2

• Designs, configures, supports, and maintains accurate and efficient Information Services technology, applications, and programs
• Provides technical, systems, and applications support to FMOLHS facilities and users for Epic systems
• Provides ongoing analysis and problem-solving to ensure technology integration in effective workflow and process design
• Facilitates Epic vision development, solution design, standards guidance, project scoping, IS strategy integration, and implementation of efficient, high-quality technology and applications systems
• Evaluates technology, systems, and application capabilities, analyzes workflow/data flow, and creates efficient and logical solutions
• Plans, schedules, reviews, and performs analysis, design, construction, testing, and implementation of Epic and related application systems
• Participates in solution testing and documents clear and concise system descriptions
• Collaborates with FMOLHS Information Services, leaders, team members, and end users to develop efficient, cost-conscious technology and applications system specifications
• Develops and implements data-driven performance improvement methodologies
• Ensures security, integrity, and privacy of FMOLHS data in conjunction with policies and procedures

Application Analyst 2

Program Manager

• Drive best value for supplies and purchased services
• Explicitly consider and optimize the triple aim goals of improved patient experience, improved quality outcomes, and reduced total cost
• Patient experience example metrics are inpatient days avoided, pain score improvement, speed to diagnosis, etc
• Quality outcomes example metrics are infections prevented, readmissions avoided, patient falls avoided, etc
• Total cost includes both the “fully-landed” bedside cost to use and utilization of the supply or service over that life of the product or service
• Pursue standardization to reduce variation and drive value
• Monitor and maintain/improve GPO contract compliance to deliver sustainable value over time
• Respond to market, supply, and service disruption by engaging end users and suppliers for acceptable alternate products and services
• Lead system-wide value analysis team(s) in the area of expertise
• Engage and lead organization (senior leaders, physicians, clinicians, department leaders) through a structured product evaluation and conversion process by collaborating with the various stakeholders
• Responsible lifecycle of contracts in the subject matter area
• Initiation, implementation including Oracle item management, and timely renewal or termination
• Contract monitoring to ensure value is realized
• Conduct business reviews with key vendors to ensure both goal alignment and vendor performance
• Understand, engage, and align internal stakeholders in preparation of vendor negotiation
• Identify best alternative(s) to a negotiation agreement (BATNA) prior to negotiation to establish both boundaries and options
• Use both internal and external benchmarking (where available) to drive data driven negotiations

Strategic Sourcing and Value Analysis Program Manager

Account Manager

• Performs an important function in the revenue cycle of the Health System.
• This role is production based and works assigned queues to coordinate with patients, co-workers, and external agencies to ensure the prompt payment and/or reimbursement of hospital charges.
• Relies on experience and judgment to accomplish responsibilities; works under minimal supervision; creativity is expected to perform job and may lead and direct the work of others.
• Must meet minimum performance and quality measures.