Franciscan Missionaries of Our Lady Health System

Account Manager

• The Patient Account Representative 1 monitors the patient accounts process. This entry-level Patient Accounts Representative 1 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and professional charges. The Patient Accounts Representative 1 is responsible for the billing and collection functions for multiple providers. The incumbent must review accounts on the practice management system and distinguish between balances and/or credits belonging to managed care vs the patient. The Patient Accounts Rep 1 is responsible for collections on delinquent insurance and patient balances and for working credit balance reports, posting payments and adjustments, and filing claims and appeals denials with managed care companies.

Patient Account Representative 1, Patient Support

• The Patient Accounts Representative 2 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and/or professional charges.
• The Patient Accounts Representative 2 is responsible for the monitoring of patient accounts which includes, but is not limited to: claim submissions, researching and reviewing back end denials; determining appropriate action for submission of provider claims; outbound and inbound calls from insurance carriers, providers and patients; payment posting; collections; account adjustments and appeals.