Franciscan Missionaries of Our Lady Health System

Call Center Representative

• Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class.

Patient Access Representative 1 – Scheduling Call Center

Marketing

• Actively integrates and applies health care principles and theories in an intern program to develop a broad knowledge of operations
• It is the responsibility of the incumbent(s) of this position to incorporate the Mission values and philosophy of the organization into all aspects of job duties.

Administrative Intern – Marketing

System Administrator

• Reviews, develops, and designs technology systems in collaboration with FMOLHS IS Architects. Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring.
• Installs, configures, deploys, maintains, and support systems related to area of responsibility and assignment by the Manager of Technology Operations and the IS Architects.
• Monitors technology systems to optimize performance, resource use, and configurations; addresses a variety of system integration issues including hardware migrations, OS/Firmware upgrades, software maintenance/conversion, capacity planning issues, and new applications requirements. Maintains development, test, and production environments as required.
• Works with supervisor and architecture teams to choose an area of specialization and works toward becoming the subject matter expert (SME) in that area. SME duties include researching new developments, understanding product roadmap, providing expert level knowledge for architectural and operational functions, ensuring optimal configuration, and providing highest level technical support, troubleshooting, and problem resolution.
• Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management.
• Monitors and maintains system and software security, in cooperation with security administrators. Ensures system security and integrity by designing, implementing, and supporting access control, authentication, authorization, and accounting systems. Ensures ongoing effectiveness of these systems by tracking and applying security updates from database vendors.
• Provides preventative maintenance, data protection, backup/restore, and availability features on FMOLHS information systems to ensure the continued operation in the event of security breach, system failure or disaster. Assists in the evaluation of required level of these availability features based on business requirements.
• Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
• Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.

System Administrator – Level 3

Account Manager

• Serve as the project manager for all Strategic Partnerships campaigns and initiatives. Develop and maintain detailed project plans, timelines, and task trackers to ensure projects stay on schedule and within scope.
• Assist in the development and execution of marketing strategies that support FMOL Health strategic partnerships. This may include drafting content for communications materials such as emails, social posts, press releases, and internal messaging while working closely with the larger system Brand Team to ensure consistent messaging and brand alignment.
• Help manage communications with internal stakeholders and external partners, ensuring clear, timely, and professional correspondence.Prepare presentation materials, briefings, and meeting summaries for leadership as needed.
• Track KPIs and other performance metrics for partnership campaigns and initiatives. Assist in preparing regular status updates and reports for the Manager, Strategic Partnerships and senior leadership.
• Support a high-performing team culture centered around collaboration, accountability, and mission-driven work. Identify and recommend tools, systems, or processes to improve project coordination and communication across the team.

MarComm Strategist – Strategic Sports Partnerships

Project Manager

• Serve as the project manager for all Strategic Partnerships campaigns and initiatives. Develop and maintain detailed project plans, timelines, and task trackers to ensure projects stay on schedule and within scope.
• Assist in the development and execution of marketing strategies that support FMOL Health strategic partnerships. This may include drafting content for communications materials such as emails, social posts, press releases, and internal messaging while working closely with the larger system Brand Team to ensure consistent messaging and brand alignment.
• Help manage communications with internal stakeholders and external partners, ensuring clear, timely, and professional correspondence. Prepare presentation materials, briefings, and meeting summaries for leadership as needed.
• Track KPIs and other performance metrics for partnership campaigns and initiatives. Assist in preparing regular status updates and reports for the Manager, Strategic Partnerships and senior leadership.
• Support a high-performing team culture centered around collaboration, accountability, and mission-driven work. Identify and recommend tools, systems, or processes to improve project coordination and communication across the team.

MarComm Project Management – Strategic Partnerships

Affiliate Manager

• Coordinating patient care appointments, following established standards and practices of population health management.
• Calling patients for follow-up appointments who were recently admitted to the hospital.
• Calling patients identified by the Quality Department as high risk or in need of an appointment to address Quality measures.
• Relies on guidelines to accomplish tasks and experience to complete the job under close supervision of Clinic Manager and Quality Manager.

Clinical Care Partner – MA

• Responsible for accurately registering patients in EMR including validating patient information, verification of insurance coverage, collection of required payments and ensuring the patient's experience is best in class.
• Relies on established guidelines to accomplish tasks.
• Works under close supervision.

Patient Access Representative 1 – Call Center

Security Engineer

• Inspect, monitor, control, and patrol work sites, assigned facility, and/or people
• Maintain security at all hospital outlets
• Collect and complete paperwork and keep daily reports accurate and neat
• Check equipment to ensure safety
• Understand and operate access control system
• Carry out assignments as directed and demonstrate understanding of policy and procedures
• Treat confidential information appropriately and regularly report security incidents to supervisor
• Handle emergency/crisis situations and manage violent or potentially violent circumstances appropriately
• Enforce rules, assist others, and support the Mission and Values of OLOL
• Perform other duties as assigned and demonstrate knowledge, skills, and abilities for all populations

Security Response Officer

• Facilitate traffic flow and provide directions and assistance to patients, guests, and visitors
• Promote safety and maintain security at all hospital outlets
• Greet patients, visitors, and other guests and provide information to assist them in getting to destinations
• Manage wheelchair distribution and provide security escorts to/from vehicles as requested
• Patrol premises to ensure security of patients, visitors, and guests and ensure fire zone areas are clear
• Issue parking violation tickets and write Security Incident/Occurrence reports for violations
• Apply crisis prevention and intervention techniques and respond to hospital emergencies (all Codes), community disasters, and severe weather warnings
• Work with Tracer Security Services to boot chronic parking violators
• Perform other duties as assigned or requested

Security Guard 1

Learning and Development

• Create and maintain all documentation of training materials.
• Maintain training schedule for new hire training and continuing education of employees.
• Conduct baseline competency testing, post training competency testing, and new hire course training.
• Assess employee low performance scores to determine training needs and implement appropriate training to ensure success.
• Create a monthly QA process of employees.
• Performs other duties as assigned.

Patient Access Training Specialist

• Support planning, setup, coordination, and breakdown of events across FMOL Health campuses and partner locations, including photo, video, and social coverage as needed.
• Coordinate event logistics including materials preparation, signage, staffing needs, vendor communication, and on-site troubleshooting.
• Assist the Strategic Partnerships team with campaign tasks, content creation, project tracking, and administrative support.
• Help ensure tasks and deadlines are met through proactive follow-up and coordination.
• Assist with creation and distribution of communications materials such as social media content, presentations, internal communications, and event materials, ensuring brand consistency.
• Manage inventory of branded items for internal and external use, maintaining brand standards and adequate stock levels.
• Support a high-performing team culture centered around collaboration, accountability, and mission-driven work.

Marketing Communications Specialist – Strategic Sports Partnerships

IT Support

• Provides primary support services to internal users by troubleshooting, diagnosing and resolving user issues and work requests in accordance with SLAs.
• Responds to telephone calls, email and team member requests for technical and applications support.
• Documents, logs, tracks, escalates, and follows up on issues to ensure timely resolution and customer satisfaction.
• Assists in development and compliance of documentation, end user instructions, computer deployment, ticket logging, and monitoring standards.
• Utilizes computerized support tracking system to track support statistics and adhere to SLA.
• Researches new developments in hardware and software; contributes to online support knowledgebase.
• Develops and implements data-driven performance improvement methodologies; maintains accurate records.
• Ensures security, integrity, and privacy of FMOLHS data in accordance with policies.
• Utilizes IS project management methodology and best practices to improve efficiency and outcomes.

Help Desk Technician I

• The Patient Accounts Representative 2 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and/or professional charges.
• The Patient Accounts Representative 2 is responsible for the monitoring of patient accounts which includes, but is not limited to: claim submissions, researching and reviewing back end denials; determining appropriate action for submission of provider claims; outbound and inbound calls from insurance carriers, providers and patients; payment posting; collections; account adjustments and appeals.

Patient Account Representative

• The Patient Account Representative 1 monitors the patient accounts process. This entry-level Patient Accounts Representative 1 works with patients, co-workers and external agencies to ensure the prompt payment and/or reimbursement of hospital and professional charges. The Patient Accounts Representative 1 is responsible for the billing and collection functions for multiple providers. The incumbent must review accounts on the practice management system and distinguish between balances and/or credits belonging to managed care vs the patient. The Patient Accounts Rep 1 is responsible for collections on delinquent insurance and patient balances and for working credit balance reports, posting payments and adjustments, and filing claims and appeals denials with managed care companies.