Help Desk Technician

Franciscan Missionaries of Our Lady Health System

Help Desk Technician providing support services to internal users at FMOLHS. Troubleshooting, diagnosing, and resolving user issues and work requests for system access and hardware issues.

Posted 7/9/2026full-timeRemote • Louisiana • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provides high-quality, consistent end user support services for all employees within FMOLHS. Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites. Coordinates with other IS areas to resolve problems if necessary.
Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring.
Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels.
Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods.
Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management.
Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes.

Requirements

What you’ll need

1 year experience in database applications or PC hardware & software.
High School Graduate or equivalent.
Experience supporting MS Office, web based applications, and remote users. Experience identifying and resolving hardware issues for laptops, desktops, and servers.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Franciscan Missionaries of Our Lady Health System Website LinkedIn All Job Openings 10,000+ employees Founded 1911 🤝 Non-profit 🌍 Social Impact Healthcare
Non-profit
Social Impact Franciscan Missionaries of Our Lady Health System is one of the largest healthcare systems in Louisiana, serving over half of the state's population and the largest metropolitan area in Mississippi. This non-profit, Catholic organization offers a comprehensive range of healthcare services through its network of hospitals, clinics, and physicians, focusing on quality patient care, community health, and education. Headquartered in Baton Rouge, Louisiana, the mission of the organization is to provide excellence in health services and to care for the sick across Louisiana and Mississippi. Help Desk Technician Job not on LinkedIn 🔥 18 minutes ago ⚜️ Louisiana – Remote ⏰ Full Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides high-quality, consistent end user support services for all employees within FMOLHS. Troubleshoots and resolves end user issues by guiding user through corrective steps. Documents, logs, escalates, and follows up on issues with end users and sites. Coordinates with other IS areas to resolve problems if necessary.
Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring.
Utilizes computerized support tracking system to accurately and effectively track user support statistics for adherence to SLA and to allow planning for staffing levels.
Research new developments in hardware and software and keeps abreast of the latest developments and studies involving computer-related procedures and methods.
Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems. Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management.
Develops and implements data driven performance improvement methodologies. Maintains accurate records for use in evaluating organizational performance. Identifies ways of improving current services and consults with management on issues and problems.
Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.
Utilizes IS project management methodology and best practices to improve individual and organizational efficiency, effectiveness, and outcomes. 🎯 Requirements
1 year experience in database applications or PC hardware & software.
High School Graduate or equivalent.
Experience supporting MS Office, web based applications, and remote users. Experience identifying and resolving hardware issues for laptops, desktops, and servers. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Helpdesk Agent 🔥 13 hours ago Sembi 201 - 500 ☁️ SaaS 🔐 Security 🤝 B2B Website LinkedIn All Job Openings Helpdesk Agent providing responsive, high-quality technical support to end users. Managing helpdesk tickets and configuring hardware while delivering excellent customer service. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💻 IT Support Help Desk Analyst 🕒 2 days ago VivSoft 51 - 200 🏛️ Government 🤖 Artificial Intelligence 🏢 Enterprise Website LinkedIn All Job Openings Help Desk Analyst providing first-line technical support in a federal IT environment. Focusing on diagnosing and resolving technical issues and ensuring customer satisfaction. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🦅 H1B Visa Sponsor Special Investigation Unit Specialist 🕒 2 days ago Assurant 10,000+ employees 💸 Finance 👥 B2C Website LinkedIn All Job Openings Assurant SIU Specialist providing investigative support to investigators and claim representatives. Conducting background checks and managing sensitive information in the claims process. 🇺🇸 United States – Remote 💵 $17 - $27 / hour 💰 Post-IPO Debt on 2023-02 ⏰ Full Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Provider Audit Specialist 🕒 2 days ago Capital Blue Cross 1001 - 5000 ⚕️ Healthcare Insurance 💸 Finance 👥 B2C Website LinkedIn All Job Openings Provider Audit Specialist analyzing hospital charge data and claims for billing accuracy. Collaborating with internal teams to improve compliance and financial recoveries. 🇺🇸 United States – Remote 💵 $55.1k - $103.8k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🦅 H1B Visa Sponsor IT Specialist 🕒 June 30 Solaris Health 1001 - 5000 ⚕️ Healthcare Insurance 🧬 Biotechnology Website LinkedIn All Job Openings IT Specialist providing direct support for various computing devices and IT related functions at Solaris Health Holdings. Responsible for user support and maintaining computer networks across locations. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

TroubleshootingDatabase ApplicationsPC HardwarePC SoftwarePerformance Improvement MethodologiesSupport Tracking SystemsDocumentation StandardsData SecuritySLA AdherenceKnowledgebase Development

Soft Skills

CommunicationProblem-SolvingCollaborationCustomer ServiceAdaptability