HR Performance Center Representative 2

Franciscan Missionaries of Our Lady Health System

Provides HR customer service support by answering questions and performing benefits cycle processing and data updates. Assists employees and managers throughout the employee life cycle with HRIS tools.

Posted 7/8/2026full-timeRemote • Louisiana • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answers and responds to incoming phone calls in adherence with protocol and service standards
Provides assistance to managers and employees with time-sensitive requests, such as HRIS (Lawson) navigation, etc.
Provides first-level assistance to managers and employees with HRIS self-service tools
Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.)
Initiates contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE)
Investigates, and resolves first level Human Resources and benefits issues.
Maintains accurate and timely documentation and recordkeeping related to human resource and benefit activities in the designated database(s) and in adherence with human resource and benefit policies and applicable regulations.
Participates in and share expertise during team meetings and training sessions.

Requirements

What you’ll need

3 years of HR Experience
High School Diploma
Excellent oral and written communication skills
Strong customer service skills
Excellent problem solving skills and multi tasking skills.

Benefits

Comp & perks

Excellent oral and written communication skills
Strong customer service skills
Excellent problem solving skills and multi tasking skills.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

HRISEmployee OnboardingJob ChangesRetirement ProcessesBenefits Issue Resolution

Soft Skills

Oral Communication SkillsWritten Communication SkillsMulti-tasking Skills

Certifications

High School Diploma