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Patient Access Representative I
Cleveland ClinicPatient Access Representative delivering exceptional experiences to patients at Cleveland Clinic. Assisting with registration, payment collection, and insurance verification in a remote role.
About the role
Key responsibilities & impact- Deliver an exceptional experience to patients, families and visitors
- Assist with registration and information gathering
- Payment collection and insurance verification
- Participate in weekend and holiday rotations
- Perform registration and obtain information about demographics, insurance, medical and financial
- Crosstrain to staff all areas of patient access
- Function as a Super User and act as a resource for training of new caregivers
Requirements
What you’ll need- High School Diploma or GED and two years of experience in a customer facing role OR an Associate’s Degree and one year of experience OR a Bachelor’s Degree
- Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
- Basic PC software application knowledge and ability to use multiple data systems
- Excellent communication, organizational and interpersonal skills
Benefits
Comp & perks- Health insurance
- Training opportunities
- Paid time off
- Flexible work arrangements