Cleveland Clinic

General Counsel

• Exercise independent judgment and discretion in performing substantive legal work as a licensed attorney.
• Maintain positive client relationships and ensure strict confidentiality in all client matters.
• Supervise or manage other attorneys and paralegals within the department.
• Maintain expertise in assigned subject matter areas and advise on legal developments.
• Ensure timely responses to requests for legal advice.
• Identify and seek to implement measures to improve legal services within the organization.
• Cooperate effectively and take leadership roles as requested on projects and teams.

Counsel

Analyst

• Help define and manage one or more ITIL process areas—such as Incident Management, Service Level Management, Change Management, Configuration Management, or other IT enterprise processes
• Support for the Epic Data Courier application and become a Data Courier Administrator
• Assist caregivers with system changes, troubleshoot issues, and review related processes to ensure efficiency and compliance
• Define current state processes in areas where process is vague, weak, or undocumented
• Document future state processes or next iterations of current processes
• Define and document design requirements to support all process implementations using Agile Scrum SDLC and/or Waterfall methodologies
• Champion organizational change and adoption of service management best practices by providing coaching and training until processes become engrained into the culture
• Provide guidance and input to stakeholders, leaders, developers and quality assurance testers throughout the ITSM program
• Conduct research, develop, and recommend solutions to integrate people, processes, and technology to improve IT process principles

IT Process Analyst III – Change Management

Frontend Engineer

• Provide technical leadership for application development
• Guide project scope, requirements, and solution design
• Oversee task planning and scheduling
• Coordinate with outsourced development partners
• Ensure code quality and alignment with project objectives
• Conduct unit, systems, and integration testing
• Implement and document web applications
• Enforce best practices for source control and code progression across environments
• Mentor staff on development practices

Lead Web Developer

Software Engineer

• Work alongside passionate caregivers
• Make a lasting, meaningful impact on patient care
• Gain hands-on experience in a structured learning program
• Contribute to work streams and participate in Agile ceremonies
• Write code to develop new features and fix bugs
• Assist with various projects and administrative tasks

IT Summer Intern – Software Development

Systems Engineer

• Participate in the design, development, implementation, modification, and evaluation of health care information systems.
• Interact with end-users as required to assist in problem definition and system design.
• Coordinate and perform education and end-user training programs to assure systems are utilized as designed.
• Develop end-user documentation or a permanent reference for clear, concise information.
• Provide implementation assistance for system projects through all phases of the system development life cycle.
• Assists with system build, data validation and system testing.
• Participate in Project teams associated with the development and implementation of clinical systems.
• Recommend automated and manual solutions to enhance system functionality.

Clinical Systems Analyst II

• Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare.
• Lead end-to-end testing efforts for Workday projects.
• Develop and execute comprehensive test strategies, plans, and schedules across modules such as Absence, Benefits, Compensation, Talent Acquisition, and Talent Management.
• Create and coordinate detailed test scenarios and cases with functional and technical teams.
• Drive testing activities from kickoff through all phases to closure while ensuring defined entry and exit criteria are met.
• Oversee defect management processes from identification through resolution.
• Provide clear reporting on test progress, results, risks, and issues to project management and stakeholders.
• Analyze and evaluate operational and financial functions of administrative and operational units.
• Conduct comprehensive statistical analysis and evaluation of unit services and performance.
• Identify program or service strengths, weaknesses, and financial impact and identify opportunities for service and program improvement.
• Develop special reports and recommendations.
• Provide input in the development of operational plans, procedures and systems.

Workday Department Analyst, Level II

Customer Support

• Provide initial and ongoing training and support to clinicians for the adoption and optimal use of the electronic medical record (EMR)
• Utilize Epic tools and clinical workflows to deliver in-person and remote “at-the-elbow” assistance
• Serve as a subject matter expert for new providers
• Onboard new clinicians and provide ongoing guidance to existing staff
• Collaborate with project teams on initiatives such as AI
• Deliver high-level live help desk assistance
• Identify opportunities for improvement in workflows and work with the ITD teams that design improvements

Clinical Support Specialist

Sales

• Lead all aspects of imaging sales, marketing and business development for the Region.
• Initiate and perform market research stratifying the data to determine how to successfully penetrate the newly created independent region for imaging.
• Create and develop the sales, marketing and business development strategies, competitive analysis, talking points, responses to FAQs and overall market positioning for imaging.
• Cultivate, convert and drive referral volume from any and all physicians in the region to CC through various market approaches including direct, indirect and channel management.
• Determine where and how CC Imaging should grow additional services and locations across the Region and potentially beyond.
• Identify and develop imaging opportunities for new products and services not currently in the portfolio which will drive new, inorganic revenue for the Region and Imaging.
• Drive strategic relationships with local health system executives, determine the appropriate professional associations to join, conferences to attend, etc. and positions Cleveland Clinic effectively within these respective consortiums.
• Design and implement cross-functional standard operating procedures for sales, operations, IT, and management including building required monthly management reports, meeting process/cadence and communication.

Regional Sales Manager

Program Manager

• Join the Cleveland Clinic team and work alongside passionate caregivers providing patient-first healthcare
• Leading continuous improvement of operating room efficiency, access and utilization
• Developing, measuring and clearly communicating provider- and department-level performance metrics
• Managing special projects aligned with institutional and enterprise priorities
• Partnering closely with physician and APP leadership to support clinical quality, productivity, access and financial stewardship
• Optimizing care teams and operational initiatives that promote sustainable growth and high-value care delivery

Program Manager II – Regional Surgical Operations

Payroll

• Prepare, analyze and communicate key financial information and provide support to management and other staff members regarding financial reporting and other related issues.
• Assist with budget preparation and financial planning processes and budget review for compliance and opportunities.
• Serve as consultant to all levels of management to provide decision support for initiatives, policies and procedures.
• Complete special projects and duties including providing necessary research, forecasting and conflict resolution.
• Assist with balancing periodic (monthly, quarterly, annual) payroll tax returns (e.g., 941, W-2, state and local equivalents).
• Work with third-party tax service (ADP), tax agencies, and internal departments to ensure payroll tax notices are responded to timely and accurately.
• Perform pre-payroll tax audits to ensure accuracy and maintain tax compliance.
• Monitor change report for location and job changes and make necessary updates to caregiver records in Workday.
• Assist in process improvement initiatives to enhance payroll tax efficiency and accuracy.

Payroll Tax Analyst I

• Manage and maintain initiatives related to an assigned program.
• Develop systems and procedures to enhance patient care.
• Serve as a liaison with all levels of the organization and outside community.
• Manage multiple priorities and projects with competing deadlines.
• Allocate time to meet completion requirements.
• Serve as a coach and mentor for other positions in the department.
• Review and monitor adherence to Human Resources policies and corporate compliance procedures.

Program Manager I – Contact Center Support

• Manage the implementation and maintenance of designated programs.
• Plan, develop and maintain systems and procedures.
• Act as liaison between the department and outside communities.
• Serve a coach and mentor for other positions in the department.
• Assist with the budgetary process.
• Manage, develop, implement and maintain operational systems and activities.
• Manage multiple priorities and projects with competing deadlines.
• Review and monitor adherence to Human Resources policies and corporate compliance procedures.

Program Manager III – Integrated Hospital Care

• Maintain, service and repair medical equipment by taking preventative measures, cleaning or adjusting pieces as needed.
• Provide routine and as needed clinical engineering services (repair, maintenance, relocation, installation, etc.) for equipment.
• Maintain documentation of equipment, inventory, service and repairs.
• Perform preventative maintenance and repairs on equipment.

Clinical Engineering Technician I

Supply Chain

• Provide application, technical and preventative maintenance support for multiple end-user systems
• Contribute to departmental projects and solutions implementation
• Demonstrate a solid understanding of networking and distributed computing environment concepts and principles of client/server configuration
• Support development of information system requirements to include process and documentation creation and maintenance
• Maintain user confidence
• Protect operations by keeping information confidential
• Maintain a high level of quality work in a stressful environment

System Analyst I – Supply Chain ERP Applications

Recruitment

• Direct and supervise the enterprise-wide Talent Acquisition team.
• Build, lead and manage the growing recruitment team, including accountability of achieving performance requirements.
• Develop and oversee Talent Acquisition strategy and programs that align with organizational goals and the core mission and values of the organization.
• Advise Talent Acquisition Managers and hiring leaders on innovative strategies, effective and efficient processes and market/hiring trends.
• Proactively conduct ongoing market research and analysis to have a clear understanding of industry trends in the global healthcare environment and workplace.