Cleveland Clinic

Business Analyst

• Assist department and leadership in obtaining complex information from various financial, clinical and operational systems and data sources
• Process complex department specific operational processes to ensure accurate and timely outcomes
• Conduct complex analysis and evaluation of multiple current and proposed operational unit services and performance
• Identifies multiple programs/service strengths, weaknesses and recommends strategic process changes
• Serve as a technical expert in the analysis and evaluation of complex operational and administrative units related to departmental resources, services, systems, and programs
• Interpret and presents complex data analysis results including explanation of techniques used, assumptions made, and summary of results providing timely response to customer requests
• Establish and maintain detailed knowledge and documentation of all analysis/data sources within the department
• Analyze departmental databases and provide timely responses to customer requests

Revenue Cycle Management Analyst III

Systems Engineer

• Join Cleveland Clinic Weston Hospital’s team of caregivers that remain on the leading edge of technology and education, while consistently providing patient-centered healthcare.
• As a Systems Analyst II, you’ll contribute from behind the scenes, supporting key projects and advancing enterprise initiatives that fuel our mission.
• By keeping our teams connected, informed, and equipped with cutting-edge technology, you’ll play a direct role in improving lives across the globe.
• Complete routine support and designated project assignments.
• Provide input to develop solutions.
• Assist with project documentation, operational and business objectives, best technology capabilities, task level resource requirements, task plans and general communications.
• Develop process flow charts and report on project status.
• Support the development of information system requirements.

Systems Analyst II – Imaging Informatics

Research Scientist

• Assist research team with research study related tasks
• Assist with completion of protocol related activities
• Attain and maintain clinical competencies, such as phlebotomy, vital signs, ECG, POC testing and other testing
• Assist with the development and coordination of the research subject schedule in compliance with the research protocol
• Assist with the collection, recording and maintenance of research study records
• Assist in the development and maintenance of research tools, such as spreadsheets, questionnaires and/or brochures
• Maintain study personnel certification records (License, CV, CITI)
• Correctly follows nurse/therapist instructions, utilizes proper body mechanics and attends to patient safety
• Report unusual observations to supervisor
• Work with nurse/therapist to achieve optimal patient care/satisfaction by responding to nursing/therapy directions and physician orders

Research Assistant – Mobility Technician

Communications

• Receive, record and respond to all phone calls, emergency calls and oxygen alarms.
• Answer all incoming phone calls on a multi-function phone system.
• Respond to general inquiries and calls for emergency requests, suspicious persons, medical emergencies, suicides, bomb threats and other crisis calls.
• Process calls according to given situation.
• Determine priority and protocol and dispatch security personnel accordingly.
• Operate Nortel console.
• Receive and screen all incoming and outgoing calls to determine proper routing and provide system usage information and assistance.
• Answer all calls identifying facility and operator's name with appropriate greeting.
• Place and record all outgoing local, long distance and international calls for physicians and other clinic personnel.
• Operate page console and associated equipment.
• Provide in-house, long-range and paging services for clinic caregivers and outside callers.
• Notify proper personnel during traumas and medical emergencies.
• Assist clinic personnel in contacting on-call physicians and staff physicians.
• Provide outside callers with medical assistance by directing to appropriate service.
• Perform answering service duties for physicians and special services, take and deliver messages for staff physicians, residents and other clinic personnel upon request, and answer and contact proper personnel as required.
• Handle emergency calls on the emergency phone line designated for same-medical emergencies.
• Activate emergency code pagers and make necessary phone calls to responding personnel.
• Assist as back up for the security emergency line and respond after two rings if not answered.
• Process and distribute the on-call schedule on a weekly and timely basis.
• Consistently process all patient information according to HIPAA policy and procedures adhering to patient's rights and confidentiality.

Telecommunication Operator

Operations

• Provide nursing care to patients undergoing diagnostic or therapeutic services to hospitalized patients in various healthcare settings.
• Assess patients, complete nursing assessments, document findings in patient records and notify physicians of abnormal findings.
• Perform telephone triage and call rotations.
• Perform nursing procedures and administer treatments and medications.
• Establish care plans in collaboration with patients, families and the health care team.
• Coordinate ongoing care, identify discharge needs and facilitate discharge planning.
• Evaluate, initiate and maintain standards of care.
• Educate patients and families.
• Cover other nursing roles in the department and/or hospitals.

RN, Electrophysiology

• Provide professional nursing care to patients undergoing cardiac catheterization.
• Assess patients, complete nursing assessments, document findings in patient records and notify physicians of abnormal findings.
• Perform telephone triage and call rotations.
• Perform nursing procedures and administer treatments and medications.
• Establish care plans in collaboration with patients, families and the health care team.
• Coordinate ongoing care, identify discharge needs and facilitate discharge planning.
• Evaluate, initiate and maintain standards of care.
• Educate patients and families.
• Cover other nursing roles in the department.

RN HOPS – Cardiac Cath Lab

System Administrator

• Ensure that workstations and peripherals operate with optimal availability and reliability.
• Clearly and consistently communicates all desktop technology operational directions established for the enterprise.
• Consults on desktop applications and configurations to improve employee productivity.
• Troubleshoots software, hardware, protocol and workstations.
• Provides first and second level diagnostic Help Desk support for hardware, software, operating systems and peripherals.
• Recommends, designs, builds and supports PC workstations.
• Builds and maintains detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.
• Assumes responsibility for ongoing support requirements of the client area including responsibilities for all hardware components.
• Other duties as assigned.

System Administrator I

Human Resources

• Provide first point of contact support to incoming calls/emails/requests from customers (e.g., caregivers, managers, candidates, dependents)
• Maintain customer contact until request is resolved, including informing customer of status and resolution
• Provide accurate, consistent and timely responses to HR process, system and policy requests considered routine requests and require limited research
• Perform basic administration processing and approval of transactions, data input and verification of required documentation
• Utilize knowledge base tool to provide consistent answers to customers
• Educate caregivers on company practices and tools (e.g., HR Portal, ESS, MSS, etc.)
• Refer complex cases requiring interpretation to appropriate Specialist or to COE if additional research or expertise is required
• Provide document support by managing incoming and outgoing forms, information, as necessary
• Identify and resolve the caregiver issues and anticipate future needs by explaining/suggesting/providing additional information needed to successfully perform duties
• Meet key performance measures such as first call resolution, average answer speed, and call quality

HR Service Center Representative I

Business Development Rep

• Develop and implement payer contracting and business development growth strategies and processes.
• Manage relationships with third-party payers, community physicians, and employers.
• Analyze markets from a strategic perspective and develop managed care strategies by market, nationally and at the state level.
• Provide work direction and leadership to regional and national caregivers teams within MNS.

Assistant Director, Payer Contracting – Business Development

• Support human resources strategies and workforce needs for Tradition Hospital by providing counsel and direction to management in all aspects of human resources functions with a focus on acute care.
• Support employee relations, compensation, performance management, and development.
• Manage and mentor a seasoned HR team.
• Act as a confidential advisor on performance management, corrective actions, performance improvement plans, and investigations.
• Interpret and advise on policies and programs encompassing all aspects of Human Resource Management to all levels of caregivers.
• Conduct employee investigations and make recommendations to business leaders.
• Provide support in communicating human resources center of excellence (COE) programs and their implementation to all employees.
• Counsel client groups and facilitate conflict resolutions.
• Navigate and pull reports from various systems such as Kronos, HRIS (Workday), My Learning, etc.
• Analyze HR and business metrics and provide recommendations to the HR Director and leadership.
• Support regulatory practices to promote fair and equitable treatment of employees.
• Determine development needs of specific segments of the organization and provide developmental training.
• Collaborate with talent acquisition and compensation for promotions, equity reviews, and job reclassifications.
• Support the process for all regulatory/accreditation surveys such as Joint Commission, CMS and ODH.
• Monitor compliance with organizational initiatives.

HR Generalist II

Therapist

• Help patients regain health and independence through occupational therapy services
• Focus on upper body strength, fine and gross motor coordination
• Provide evaluation for clients not limited to joint assessment and functional abilities
• Develop and implement treatment plans for clients
• Utilize physical agent modalities and custom splints
• Communicate effectively with care teams, families, and referring physicians
• Assist with Industrial Service Department clients

Occupational Therapist, Outpatient

• Participate in feasibility analysis, estimating, planning, designing, developing, prototyping, implementing, quality assurance evaluation and modification of automated systems.
• Define training requirements and assist with automated systems training and recommend solutions to enhance system functionality.
• Support and design department project assignments and small system implementation.
• Provide input to solution development efforts.
• Complete assignments as directed.
• Maintain schedules.
• Track information system resources for assigned projects.
• Report on project timelines and document performance.
• Develop work products, documentation of operational and business objectives, best technology capabilities and task level resource requirements.
• Maintain project task plans, documentation, and communications.

Systems Analyst III

Call Center Representative

• Answer inbound calls and search database or reference material to obtain needed information to transfer caller to appropriate destination within established metrics and productivity standards.
• Navigate through the QGenda on-call system to identify on-call provider and process on-call via alpha page or phone call to the provider with patient details.
• Process special protocols for Main Campus, including Shock Team, LVAD, Patients Plus, Transplant and Ortho Reconstruction Hotline.
• Handle calls for multiple hospital sites, including Main Campus, Avon Hospital, Euclid Hospital, Hillcrest Hospital and South Pointe Hospital.
• Offer special assistance to persons who are unable to dial or are in emergency situations.
• Provide relay service for hearing impaired callers.
• Answer routine questions and provide information to the public about the organization using electronic database and other tools and reference materials.
• Perform various data entry tasks, such as updating application database, phone directories and other electronic reference material.
• In emergency situations, answer internal medical emergency calls as a backup to maintain business continuity.
• Work in Epic to view or look up patient information using the house census and provide patients with appointment details such as location, provider, date/time, etc.

Contact Center Support Operator I

• Ensure workstations and peripherals are maintained at the highest level of availability and reliability.
• Handle LAN administration, installations, email administration, consulting services and problem resolution.
• Assist caregivers and management in making Information Systems investments and decisions.
• Consult on desktop applications and configurations to improve employee productivity.
• Troubleshoot software, hardware, network protocols, workstation and departmental server-related problems.
• Provide second level diagnostic Help Desk support for hardware, software and operating systems.
• Act as the primary contact for ongoing support requirements including all hardware components.
• Coordinate workstation purchase decisions based on enterprise standards.
• Recommend, design, build and support PC workstations.
• Build and maintain detailed workstation documentation including configuration of desktop software and impact of additions, deletions or upgrades to the workstation.

System Administrator II – Enterprise Lifecycle Services

• Ensure that workstations and peripherals operate with optimal availability and reliability
• Clearly and consistently communicates all desktop technology operational directions established for the enterprise
• Consults on desktop applications and configurations to improve employee productivity
• Troubleshoots software, hardware, protocol and workstations
• Provides first and second level diagnostic Help Desk support for hardware, software, operating systems and peripherals
• Recommends, designs, builds and supports PC workstations
• Builds and maintains detailed workstation documentation