Clinic Patient Access Representative

Allina Health

Clinic Patient Access Representative scheduling appointments and resolving billing questions for Allina Health’s Minnesota and Wisconsin care network. Supporting patients, providers, referrals, records, and insurance updates.

Posted 8/4/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesSeniorLead💰 $22 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, billing coordination, and customer service within a clinical environment. Proficient in managing patient accounts, resolving complaints, and utilizing electronic medical records for efficient operations.

Highest-signal resume keywords

Patient SchedulingMedical TerminologyCustomer ServiceElectronic Medical Record ExperienceBilling Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Appointment CoordinationMedical Records ManagementPrior AuthorizationsInsurance Information ProcessingBilling Issue Resolution

Soft Skills

CommunicationProblem-SolvingInterpersonal Skills

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree in Medical Reception

Industry Keywords

Clinic Office SpecialistMedical ReceptionistPatient Education MaterialsQuality-of-Care IssuesService Questions

About the role

Key responsibilities & impact

Provide scheduling support and coordinate patient appointments
Schedule appointments for services inside or outside the health system, preferably in person
Coordinate other needed services, medical records, pertinent information, and patient education materials
Serve as an in-clinic resource for patients, families, providers, and staff regarding billing and service questions
Facilitate billing requests such as price estimates and itemized statements
Process incoming calls and correspondence regarding billing issues and service questions
Provide first resolution for patient complaints
Identify and submit resolutions for patient or client issues and direct calls to appropriate departments
Assist with patient account adjustments, including demographics and insurance information
Respond to billing and quality-of-care issues, complaints, or concerns
Document patient or client contacts
Complete prior authorizations, referrals, complex specialty scheduling, and manage work queues as needed
Perform other duties as assigned

Requirements

What you’ll need

Must be 18 years of age
Education and/or experience needed to meet required functional competencies
0 to 2 years of experience in a Clinic Office Specialist role
2 to 5 years of experience as a medical receptionist or in customer service
2 to 5 years of basic medical terminology experience
High school diploma or GED preferred
Associate's or vocational degree in Medical Reception or equivalent program preferred
0 to 2 years of previous scheduling experience with an electronic medical record preferred
Sedentary physical demands: lift up to 10 lbs. occasionally and negligible weight frequently
Must meet United States employment eligibility requirements

Benefits

Comp & perks

Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
Well-being dollars
Dedicated well-being navigators
Well-being programs, activities, articles, videos, personal coaching and tools
Employee resource groups (ERGs)
Community involvement and volunteering events
Ongoing training
Support for work-life balance
Competitive compensation