Patient Access Representative

Mercy

Patient Access Representative facilitating patient entrance into Mercy facilities. Scheduling, registration, and financial clearance while ensuring accurate patient data entry.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, scheduling, and financial clearance processes while ensuring accurate data entry and effective communication with patients and healthcare staff. Strong organizational skills and attention to detail are essential for managing multiple tasks under pressure.

Highest-signal resume keywords

Patient RegistrationMedical TerminologyCustomer ServiceOrganizational SkillsEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryPre-CertificationFinancial Clearance10-Key CalculatorComputer Systems Proficiency

Soft Skills

Attention to DetailAbility to Work Under StressPositive Relationship Building

Certifications & Qualifications

High School Diploma

Industry Keywords

Insurance PlansPatient DataClerical ExperienceTelephone Etiquette

About the role

Key responsibilities & impact

Facilitate all components of the patient's entrance into any Mercy facility.
Schedule, register, verify benefits, perform pre-certification, and financial clearance including pre-visit collection.
Ensure that the most accurate patient data is obtained and populated into the patient record.

Requirements

What you’ll need

1-3 years clerical experience and customer service experience preferred.
Experience with medical terminology and insurance plans preferred.
High School diploma required; some college helpful.
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
Strong organizational skills; attention to detail.
Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period