Patient Access Representative

Mercy

Patient Access Representative facilitating patient entrance into Mercy facilities. Scheduling, registration, and financial clearance while ensuring accurate patient data entry.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Facilitate all components of the patient's entrance into any Mercy facility.
Schedule, register, verify benefits, perform pre-certification, and financial clearance including pre-visit collection.
Ensure that the most accurate patient data is obtained and populated into the patient record.

Requirements

What you’ll need

1-3 years clerical experience and customer service experience preferred.
Experience with medical terminology and insurance plans preferred.
High School diploma required; some college helpful.
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
Strong organizational skills; attention to detail.
Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Tuition support
Matched retirement plans for team members working 32+ hours per pay period

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data EntryPre-CertificationFinancial Clearance10-Key CalculatorComputer Systems Proficiency

Soft Skills

Attention to DetailAbility to Work Under StressPositive Relationship Building

Certifications

High School Diploma