Patient Access Representative – Acute Care

Sanford Health

Patient Access Representative providing registration, scheduling, insurance, and financial support for Sanford Health, a rural healthcare system. Creating welcoming patient experiences across Sioux Falls-area clinics.

Posted 8/4/2026part-timeSioux Falls • South Dakota • 🇺🇸 United StatesJunior💰 $16 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and proficiency in managing patient interactions, including appointment scheduling, financial arrangements, and documentation processes. Familiarity with medical terminology and experience in a medical office setting are essential for effective communication and coordination.

Highest-signal resume keywords

Customer Service SkillsMedical TerminologyAppointment SchedulingFinancial Responsibility ManagementBLS Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document ManagementPatient RegistrationInsurance Claims ResolutionChart PreparationTelemedicine Coordination

Soft Skills

Communication SkillsProblem-Solving SkillsOrganizational Skills

Tools & Technologies

Multi-Line Phone Systems

Certifications & Qualifications

BLS Certification

Industry Keywords

Medical Office SettingPatient Financial AssistanceHealth Information ManagementPatient Demographics Verification

About the role

Key responsibilities & impact

Greet patients and verify demographics
Create, scan, and route documents or electronic forms
Explain documents and capture required signatures
Establish financial responsibility and assist with payment arrangements
Collect co-payments, pre-payments, and account payments
Resolve registration errors or denied insurance claims
Coordinate and schedule patient appointments with nursing teams and providers
Coordinate referrals and conduct pre-authorization
Arrange interpreter services
Check patients in and out
Operate multi-line phones
Resolve work queue issues, manage recalls and waitlists, and operate the switchboard when needed
Prepare and coordinate charts
Organize supporting provider documents
Initiate and collaborate on patient financial assistance
Track patient visits and health information on patient accounts
Compile, distribute, administer, and score assessments
Coordinate telemedicine appointments
Make appointment reminder calls
Support hospital admissions and general office duties

Requirements

What you’ll need

High school diploma or equivalent preferred
Post-secondary education helpful
One year of work experience, preferably in a medical office setting
Six months of customer service experience desired
Medical terminology helpful
Customer service skills essential
May require BLS for certain locations and/or settings

Benefits

Comp & perks

Part-time schedule
Opportunities to grow your career
Potential BLS requirement for certain locations/settings
EEO/AA employer; disability accommodation available for applicants