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Patient Access Representative
GeisingerPatient access representative handling registration, insurance verification, scheduling, and payments for Geisinger healthcare services in Lewisburg. Supporting patients and front-office operations.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient registration, insurance verification, and compliance with HIPAA guidelines while maintaining confidentiality and providing excellent customer service. Capable of managing front-line office activities and ensuring timely account resolution.
Highest-signal resume keywords
Patient RegistrationInsurance VerificationHIPAA ComplianceCustomer ServiceMedical Record Maintenance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clerical SkillsPatient Check-In ProceduresFinancial Obligation CommunicationReferral ProcessingPre-Certification Processing
Soft Skills
Communication SkillsOffice Politics SkillsConfidentiality Skills
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Patient ConfidentialityPrivacy PracticesRegulatory FormsAppointment SchedulingCash Posting
About the role
Key responsibilities & impact- Provide front-line support to the department
- Coordinate and perform front-line office activities
- Greet and register incoming patients
- Check patients in for appointments and verify demographics
- Complete check-in procedures and monitor patient wait times
- Read and interpret insurance responses and assign insurance ranks
- Provide disclosure and privacy information and obtain legal and financial signatures
- Communicate financial obligations and collect applicable fees
- Complete regulatory forms with patients
- Schedule follow-up appointments, specialty services, and ancillary services
- Process messages regarding appointments, referrals, prescriptions, and complaints
- Notify patients or guarantors of financial responsibility and collect payments
- Perform cash posting according to department guidelines
- Maintain confidentiality and comply with organizational and HIPAA guidelines
- Work queues to ensure timely account resolution
- Maintain productivity and quality expectations
- Perform medical record maintenance and releases
- Assist with referrals and pre-certifications
- Maintain patient recall and reschedule lists
Requirements
What you’ll need- High School Diploma or Equivalent (GED) required
- Minimum of 1 year related work experience preferred
- Clerical I skills
- Communication skills
- Customer service skills
- Office politics and confidentiality skills
- Ability to verify patient demographics and insurance information
- Knowledge of HIPAA guidelines, privacy practices, patient confidentiality, and patient rights
- Ability to process referrals and pre-certifications
- Ability to perform medical record maintenance and releases
- Ability to work rotational hours between 6:45 a.m. and 7:00 p.m.
Benefits
Comp & perks- 401(k) plan that includes automatic Geisinger contributions
- Free Care.com membership with discounted backup care for your loved ones
- Employee Assistance Program (EAP), including childcare, eldercare, pet care, free legal guidance, mental health visits, work-life support, and digital self-help tools
- MyHealth Rewards wellness program
- Healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners
- Collaborative, cooperative and collegial work atmosphere