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Manager

• Drive sales growth, manage key accounts, and foster strong customer relationships within an assigned territory of secondary customers
• Identify and pursue new business opportunities and optimize channel access for Cencora products and solutions
• Serve as a trusted resource and consultative advisor to customers, leveraging Cencora’s portfolio to deliver value-driven solutions
• Build and maintain strong, trust-based relationships with customers and retain and grow accounts through proactive engagement and regular business reviews
• Partner with internal teams including sales, marketing, operations, and account management to deliver a seamless customer experience
• Collaborate with shared health system account owners to execute growth goals and align customer strategies
• Work closely with supply chain and product teams to ensure inventory availability and support product launches
• Analyze customer trends, account performance, and competitive intelligence to inform sales strategies
• Maintain customer data integrity in CRM systems and provide regular updates to leadership on progress toward goals
• Achieve individual sales and performance goals including revenue growth, customer retention, and portfolio expansion
• Meet and exceed key performance metrics including call productivity, sales growth targets, and competitive data reporting
• Continuously improve knowledge of Cencora’s portfolio, industry trends, and customer needs

Manager, Strategic Secondary Optimization

Director

• Lead a team handling pharmacovigilance services including case processing and reporting to Health Authorities
• Oversee writing of aggregate reports, literature search and review, Health Canada database monitoring, signal detection, Risk Management Plan activities
• Lead team managing all Medical Information requests including a call centre, Standard and Complex Medical Information Requests, and communications with patients, healthcare professionals, and company personnel
• Manage client relationships and expectations, participate in client meetings, provide advice on pharmacovigilance and Medical Information topics, and follow-up on action items
• Develop and maintain SOPs and work instructions compliant with the Food and Drugs Act and Regulations and Health Canada guidelines
• Compile data for financial invoices monthly and monitor team performance; discuss recommendations with Senior Director
• Ensure overall client management to meet client KPIs and internal individual case submission compliance threshold of 99%
• Maintain audit- and inspection-ready team activities; collaborate internally and with clients for audits and inspections
• Review, comment on, and provide guidance on various reports
• Develop and maintain partnerships with decision-makers across departments to achieve business results
• Act as primary contact for clients, ensuring quality consistency and timely responses
• Identify client issues and develop strategies to successfully complete projects and enhance client satisfaction
• Present client services and training seminars as required
• Manage and develop staff to strengthen associates' knowledge and expertise in pharmacovigilance and Medical Information
• Provide technical expertise for maintenance of departmental databases and manage external service providers (e.g., ProQuest, MedDRA)
• Perform other related duties as assigned

Director, Pharmacovigilance and Medical Information

Account Executive

• Manage and grow customer accounts, achieving quarterly & annual growth goals as assigned
• Actively works customer growth opportunities through product growth and expansion discussions
• Presents the Cencora Program Value via phone or Teams utilizing the Richardson Sales Methodology
• Understands customer needs and requirements, communicating with other departments as necessary to ensure appropriate program management
• Drives client onboarding process
• Reviews all new and existing customer volume and trends to ensure growth is tracking to plan
• Provides and reviews savings reports with customers and business partners on a quarterly basis or semi year basis determined by size of the account and customer request
• Documents, maintains, and tracks all existing customer activity within Company ABForce
• Utilizes sales metrics to identify successes and challenges, reviewing with leadership regularly to drive improved results
• Provides customer support as primary Inside Account Manager
• Maintains regular contact with all assigned customers
• Responds to requests from customers for information and gives online presentations
• Collaborates effectively with other Cencora departments for successful client management
• Remains updated and knowledgeable on changes and developments within the Cencora solutions portfolio

Sales Account Executive

• Directly manages the License Renewal, Corporate Customer Maintenance, and Data Governance teams' execution customer solution implementations, training and complex issue resolution
• Manages and facilitates a variety of special projects, including enterprise strategic initiative (from business case through implementation) as assigned by the VP of Customer Systems and Maintenance Support ensuring successful completion
• Proactively identifies potential risk(s) associated with initiatives/objectives; develops and implements strategies to mitigate identified risks; manages issue resolution process
• Responsible for Data Quality and Audits to support enhanced customer maintenance and onboarding support
• Responsible for management of product access to our customers for a portfolio of Cencora’s specialty business Productivity
• Develops metrics, tracks activity, and defines solutions to improve productivity and the customer experience
• Manages the overall performance of staff members to ensure compliance with goals, policies and practices and approved Customer Systems and Maintenance Support (CSMS) processes
• Collaborates with process team in the development, review and continuous improvement of CSMS policies, procedures and service standards, including process and policy development and documentation
• Identifies and investigates opportunities to standardize/improve processes as well as implement system enhancements for the areas that are supported by the team
• Provides subject matter expertise regarding customer-facing processes and solutions in support of ABDC and/or Sales Shared Services initiatives
• Subject matter expert for development of CSMS training program including both onboarding of new associates as well as continuous education for system enhancements and identified best practices
• Responsible for enforcing standards and coaching associates

Director – Customer Systems and Maintenance Support

IT Support

• Responding to Strategic Customer calls and emails relative to systems support and training for Cencora applications/systems such as Cencora PassPort, EDI, Reporting tools, hand-held technology, etc.
• Provides support for customers calls and emails to resolve customer issues with Cencora hardware, applications, connectivity and standard customer service-related issues
• Maintains a deep understanding of Cencora system solutions and leverage features/functionality when speaking with customers
• Documents potential system and process enhancement recommendations based on customer feedback
• Independently facilitates systems training to end users and sales representatives in formal sessions such as scheduled classroom or web-ex training or in one-on-one settings
• Conducts product presentations and demos to current and potential customers as needed
• Promotes Cencora proprietary applications when communicating directly with customers
• Manages and resolves customer complaints, escalating to Manager and/or Sales Business Owner as necessary
• Conducts research on new technology as requested
• Documents customer interactions according to standard operating procedures
• Manages and completes project ticket assignments within defined timeline
• Supports Customer Systems Solution Specialists in the set-up and transition of new accounts or initiatives relative to Cencora systems
• Performs related duties as assigned

Customer Systems Support Specialist

Support Engineer

• Support Cencora's MWI Animal Health veterinary and livestock production solutions
• Study customer and industry business processes to identify objectives and adapt technology
• Provide one-on-one interviews, consultation, customer training, software system configuration and technical support
• Act as primary contact for assigned clients and coordinate all related client service activities
• Use system analysis to configure MICRO Technology systems and develop programs, specifications and procedures
• Communicate requirements between the system, animal health and clients/veterinarians
• Coordinate schedules and complete work orders related to preparation of MICRO Technology system for installation, including hardware specifications handed off to Field Hardware IT
• Perform system configuration, data loading, quality assurance and testing of historical data
• Train new and existing clients on the system, product inventory management and FDA compliance guidelines
• Install specified software packages including operating systems, database engines and word processing systems
• Define, develop and communicate written operating procedures for use of the Micro Technology system
• Design unique customer system solutions and create business requirement documents for Business Analyst/Software Development teams
• Evaluate and test prototypes and final software products/features to ensure client requirements are met
• Update client software, define and implement remote access connectivity, and present ongoing evaluations to internal Micro teams
• Monitor system performance, detect software/process problems and work with development teams to implement changes
• Perform other duties as assigned

Office Systems Support Analyst

Customer Support

• Act as the primary point of contact for existing member support and resolve member queries promptly.
• Provide direct support for sales teams regarding rebates, net pricing, platform functionality, and member benefits.
• Prepare and provide additional monthly reports for members as required.
• Assist in generating additional reports for manufacturers.
• Carry out all administrative tasks related to the onboarding of new members.
• Complete and distribute monthly Member Changes Reports accordingly.
• Liaise with the finance team to manage the effective setup of Direct Debit mandates.
• Conduct demonstrations of member platforms and tools to existing members.
• Attend UK trade events and Community Days as applicable.
• Support longer-term administrative projects both internally and externally.
• Collaborate with various MWI UK departments to ensure accuracy and efficiency of service for our customers.
• Identify and qualify third party suppliers for additional member benefits

Sales Support Specialist

Human Resources

• Partnering with senior business leaders and HR CoEs to deliver effective people strategies that align with business objectives, drive business results and contribute to the overall team member experience.
• Deployment of talent strategies & implementation, engagement action plans, change management plans, workforce plans, and solutions that support business goals.
• Own and lead the execution of critical HR strategic initiatives aligned with long-term business goals.
• Collaborate with senior leaders and executives to execute people and functional strategies that increase organizational and individual performance.
• Serve as a trusted advisor providing consultation, coaching, and guidance on complex people and talent issues.
• Drive the execution of global HR initiatives at the local level, including performance management, compensation planning, succession planning, and employee engagement.
• Evaluate internal and external talent capabilities and drive actionable plans to identify, develop, and grow talent through succession and development planning.
• Lead strategic and operational workforce planning efforts across client groups.
• Create and deploy technical learning solutions that align with talent strategies applicable to client groups.
• Facilitate high-quality deployment and delivery of enterprise people processes, including annual performance management, compensation planning, talent management, and employee engagement.
• Act as a change leader for key strategic business initiatives, partnering closely with stakeholders to facilitate smooth transitions.
• Collaborate with business leaders to enhance employee engagement and nurture a positive organizational culture.
• Lead organizational design and transformation activities, including deploying processes to assist leaders with decision-making for effective staffing and structure.
• Develop strong working relationships with HR Centers of Expertise, including Talent Acquisition, Talent Management, Total Rewards, and HR Operations.
• Provide information and insights to enable data-driven human capital decisions, leveraging HR and business metrics to analyze and identify issues, needs, and trends .

Director, HR Business Partner – International Corporate Functions

Systems Engineer

• Under general direction of the Sr. Director of Data Center & Operational Facilities, design, implement, and maintain critical systems infrastructure to ensure reliability, performance, and security
• Provide engineering and design support for new construction, facility expansions, and equipment replacement/repair
• Collaborate with cross-functional teams to identify and mitigate system vulnerabilities
• Develop and implement contingency plans to minimize downtime and ensure business continuity
• Provide technical support for system upgrades, troubleshooting, and optimization
• Stay abreast of industry trends and best practices to enhance system security and efficiency
• Ensure adherence to all SOP and MOP established for critical environments and follow the formal change control process
• Review daily/weekly/monthly reports and provide feedback and recommendations

Critical Systems Engineer

• Manage the execution, reporting, analysis and interpretation of specific data used in managing Cencora customers and the business
• Work cross functionally and through collaboration with the Health Systems (HS) and Community and Specialty Pharmacy (CSP) segment leaders responsible for the requirements, design, development, and execution of the customer reporting strategy
• Lead, mentor, and coach a multidisciplinary team of data scientists, machine learning engineers, and bioinformaticians
• Foster a culture of growth including innovation, collaboration, and continuous learning
• Align team goals with organizational strategy and priorities
• Drive the design and deployment of AI/ML and GenAI solutions for data enhancements, trial optimization, precision medicine and real-world evidence generation
• Oversee development of predictive models, generative tools, and decision-support systems using structured and unstructured biomedical data
• Matrixed collaboration with product leaders, engineering and sales teams to translate prototypes into scalable products
• Develop innovative AI/ML solutions for customer reporting requests for all segments as well as corporate and regional requests
• Apply deep knowledge of oncology, biomarkers (genomic, proteomic, imaging, etc.) to inform model development and scientific strategy
• Partner to integrate data science into building enhanced products and expanded support for partner teams
• Engage with cross-functional stakeholders including provider, medical affairs, commercial, and external partners
• Present findings and strategies to executive leadership and scientific groups
• Represent the company at scientific conferences and industry forums
• Perform other duties as assigned

Director, Advanced Analytics

Operations

• Assist in execution of corporate-wide pharmacy strategies and standardization of practices across national network
• Perform duties and tasks as assigned by manager
• Address Innomar Pharmacies questions (pending fees, copays, delivery issues, inventory, reports and reconciliation, insurance audits, compliance, audit reviews)
• Maintain reports: collect operational reports from Innomar Pharmacies, consolidate reports for clients, review for accuracy, follow-up on discrepancies
• Assist with Pharmacy Initiatives: retro-billing tracking, reconciliation of inventory and transactions, communication with pharmacies, assist creation and update of SOPs and process flows
• Assist in launch of new products/programs and collaborate with Programs, Clinics, and Pharmacies
• Communicate new program information, contact lists, process flows, training, and documents and provide feedback on launches
• Provide typed documentation of communications relevant to strategies, initiatives, and projects to all departments
• Ensure necessary training distributed to Innomar Pharmacies is completed; assist training department with names of employees requiring training and certifications (e.g., CAPHO)
• Assist in maintaining pharmacy software to ensure standardization across the organization

Pharmacy Operations Support

• Support Cencora's MWI Animal Health veterinary and livestock production solutions
• Remote role in Kansas and Colorado traveling to customer sites in NW Kansas and Eastern Colorado
• On-site installation, configuration and maintaining of computer systems and network infrastructures in cattle feeding and dairy operations
• Deliver exceptional customer service and support to customers and other departments within Micro Technologies/MWI
• Perform computer hardware installation, training, maintenance, diagnostics & replacement
• Provide virus removal and basic OS troubleshooting
• Climb grain legs and perform networking cable runs
• Cover local day travel, occasional long distance overnight travel, and rotating weekend on-call schedule
• Perform other duties as assigned

Field IT Specialist

Business Development Rep

• Support business development by creating a comprehensive rate card for cryo GMP projects
• Participate in training on CGT processes, GMP standards, and existing ULT/Cryo rate card framework
• Conduct market research and benchmark rate card against competitors (CAH, UPS, McKesson, Eversana)
• Engage internal and external stakeholders to gather pricing and client expectation insights
• Collect operational metrics and perform time studies to identify cost drivers
• Organize cross-functional workshops to define rate card components and sales strategies
• Pilot test and refine rate card based on feedback; prepare and conduct sales training
• Establish ongoing review schedule and feedback mechanism for rate card improvements
• Develop standardized transportation quoting framework and load quotes in Salesforce
• Analyze historical transportation data; collaborate with sales, supply chain, finance, and 3PLs
• Explore TMS or software integration to automate quote generation and improve accuracy
• Define KPIs for quoting process (turnaround time, accuracy, win rates)

Business Development Intern

Sales

• Assist in creating tools and materials to support the sales process and strategy.
• Work with the team to find ways to improve sales tools, processes, and technology.
• Support coordination between sales, marketing, and other teams to ensure alignment.
• Help collect and analyze data to measure the impact of sales and marketing initiatives.
• Stay informed on industry trends and share insights with the team.
• Exposure to sales and marketing strategies in a fast-moving industry.
• Collaboration experience with multiple departments.
• Skills in data analysis, project coordination, and process improvement.

Sales Enablement Intern

Program Manager

• 15-month contract Program Manager role overseeing associates handling calls and customer service
• Monitor staff performance, assess training needs, and provide input on scheduling and staffing recommendations
• Assist with quality assurance and quality improvement initiatives and help implement operational changes
• Manage projects including reimbursement, compliance, education-based programs, and clinical patient support programs
• Implement assigned call-centre projects and design/develop new projects (protocols, resource allocation, database)
• Continuously evaluate project strengths, weaknesses and improvement opportunities and produce project reports
• Participate in client meetings and maintain daily client project communications
• Identify and implement staff recruiting strategies and participate in hiring
• Report adverse events to assigned units/departments
• Perform other duties as assigned

Gestionnaire de programme / Program Manager

• The General Surgical Sales Rep will sell and promote Securos Surgical branded products including - general instruments, sutures, head lamps & suture-based products such as such as extracapsular procedural products. This individual will represent Securos Surgical with both customer/clinic and MWI Sales facing engagements. MWI Sales engagements include ride-along with Territory Managers, Customer events and interactions, in-person and virtual MWI sales rep training (TMs, CERs, BDS, SAMs, etc.) primarily supporting the general practice market. They will work closely with the Securos team, including marketing, product managers, ortho sales, education, instrument repair, and inside customer service teams. The General Surgical Sales Rep will be the liaison for MWI Sales relating to sales training, tactics, promotions and conversion efforts. Drive U.S. sales with the general practitioners. Train sales reps on products and ride with them to visit customers Provide sales activity reports, sales intelligence and customer feedback to Mgt. Answer technical questions from customers (veterinarians and/or veterinary technicians, Territory Sales Managers, Inside Sales Rep’s and Key Account reps, Develop and maintain strong professional relationships with key accounts, developing the insights to ‘profile’ their individual characteristics Build and maintain relationships with MWI Sales Representatives. Attends and assists with sales meetings, trade shows and training programs. Communicate with Sales/General Manager on client issues, product feedback and customer requests. Make outbound calls to gather market data, conduct surveys, source new customers, and increase sales. Contribute to the data base of competitive market products. Continually seek and utilize further product training, market knowledge and reference materials, to include intra-operative observations, when available. Follow up on all outstanding customer issues or questions in a timely manner. Work with National Accounts Group to identify opportunities and, along with the SAM, establish customer relationship/connections. Track and support customer engagements in MWI’s CRM Orbits

General Surgical Sales Representative

• Lead a team of Scientific Liaisons delivering scientific information to specialty practices and maintaining relationships with practice leaders
• Develop annual strategy, quarterly/annual goals, and methodology to align IntrinsiQ and biopharma partner objectives
• Direct team in scientific exchange, education, and facilitation of clinical trial efforts in a compliant manner
• Develop and maintain scientific, clinical and therapeutic expertise (oncology and other specialties)
• Ensure IntrinsiQ differentiation through innovative initiatives, coordinated strategy, and scientific communications
• Provide scientific support for internal colleagues and represent company at scientific meetings
• Communicate team role/objectives internally and lead/participate in special project teams when necessary

Director, Scientific Liaisons

• Ensure a positive customer experience for proprietary shipping platform and real-time tracking technology
• Collaborate with cross-functional teams to resolve technical issues and improve customer interactions
• Maintain system tools, databases, billing activities, and ticket management
• Create and analyze KPIs, prepare project timelines, participate in software changes, and assist with change management and onboarding
• Provide technical support, troubleshoot complex issues, manage APIs integrating pharmacy systems, and ensure HIPAA compliance

Customer Technology Support Specialist

People Operations

• Act as a strategic partner to HR stakeholders, including HR Business Partners (HRBPs), HR Centers of Excellence (COEs), and HR Shared Services, to identify analytics needs related to the employee lifecycle (e.g., recruiting, talent management, development, succession planning, engagement).
• Provide thought leadership and consulting expertise to design and implement data-driven strategies that enhance employee lifecycle programs and outcomes.
• Support the implementation of scalable measurement solutions, processes, and governance frameworks to ensure repeatability and alignment with business priorities through cross-functional collaboration.
• Translate complex data into actionable insights and recommendations tailored to audiences of different levels, enabling actionable decision-making and alignment with strategic goals.
• Develop and deliver advanced analytics, dashboards, and reporting solutions to evaluate the effectiveness of recruiting, talent management, development, succession planning, and engagement strategies.
• Train and enable HR stakeholders on analytics best practices, including data interpretation, visualization, and storytelling to drive action planning.
• Design, implementation, and delivery of people analytics solutions and insights for the employee lifecycle.
• Development of scalable reporting frameworks, dashboards, and governance processes.
• Enablement of stakeholders through training, visualization, and storytelling best practices.
• Ownership of decisions & processes related to people analytics solutions and insights for the employee lifecycle.

Consultant, People Analytics & Insights

Product Manager

• Under the general direction of the Sr. Director of Product Management, the Associate Product Manager provides subject matter expertise, market intelligence and product planning support to maximize incremental revenue, adoption, and customer satisfaction for GPO product offerings.
• Works in a cross business and technology team environment, tracks and identifies relevant market trends, researches customer needs, and supports opportunities for innovation growth and expansion.
• Assists in the development of high-quality commercialization tools; materials include value propositions, RFP language, pricing and implementation guides/plans.
• Collaborates with Sales, Launch, Implementation, and Operations to communicate messaging and enable successful product adoption.
• Supports the infusion of service line capabilities into business operations across GPO by conducting UAT, staff training, troubleshooting, adoption planning/execution, and ongoing support.
• Gathers the voice of customers to determine business-case and feasibility of enhancements to existing products/services.
• Manages product/service backlog and Jira stories to drive the overall product road-map.
• Assists with managing service line-related vendors involved in operation of assigned service line capabilities.
• Gathers key performance metrics for relevant products to monitor success and identify opportunities for improvement.

Associate Product Manager

• Executes the procurement strategy process and oversees local sourcing execution.\n• Leads internal and external analyses (industry and supplier) as part of cross-functional sourcing teams.\n• Develops procurement strategies and ensures alignment with internal customers.\n• Supports supplier selection and provides recommendations for final decisions.\n• Conducts fact-based negotiations with suppliers.\n• Ensures stakeholder and business alignment with approvals as required.\n• Ensures knowledge transfer by organizing and storing project deliverables, tools, and templates.\n• Establishes measures and controls to track successful implementation, aligned with KPIs.\n• Executes regional and global category strategies locally, including contract implementation and compliance.\n• Collaborates with Category Managers to ensure local acceptance of new contracts and processes.\n• Coordinates contract implementation tasks with local users.\n• Monitors internal contract compliance and takes corrective actions when necessary, in coordination with Category Managers and local leadership.\n• Supports supplier classification, categorization, and evaluation policies.\n• Tracks supplier performance and supports supplier development activities.\n• Organizes cross-functional review meetings with suppliers to improve performance and reduce costs.\n• Conducts audits and identifies opportunities for contract improvements or re-negotiations.\n• Gathers feedback from internal customers on procurement processes and supplier performance.\n• Conducts periodic customer surveys to drive continuous improvement.\n• Collaborates with internal customers to identify cost reduction opportunities.\n• Reinforces the procurement team's profile and recognition within the organization.\n• Supports the business with sourcing for major, unplanned ad hoc demands.\n• Maintains control over high-spend areas by leveraging deep sourcing and category expertise.\n• Manages, develops, and coaches direct reports, ensuring their performance and growth within the organization.\n• Willing to travel both domestically and internationally , as required

Senior Director, 3PL Category Management

• Oversee global threat intelligence collection, analysis, and dissemination, ensuring actionable intelligence is integrated in Cencora's detection and defense strategy
• Direct relationships with intelligence vendors, government partners, and ISACs
• Lead red team operations to emulate advanced threat actor tradecraft, test defenses, and identify control gaps
• Oversee purple team engagements to improve SOC and IR capabilities through collaborative testing
• Direct proactive hunts across our global environment using threat intelligence, behavioral analytics, and hypothesis-driven methodologies
• Develop and deploy targeted cyber countermeasures to proactively block or disrupt adversary operations
• Build and maintain detailed profiles of priority threat actors, tracking campaigns over time and aligning defenses to evolving TTPs
• Sets goals/KPIs, creates budget and manages the overall performance of the CAO team

Senior Director of Counter Adversary Operations

Procurement

• Develop category strategies for Air Freight, including sourcing strategy, value engineering, and stakeholder management\n• Act as the resident expert in strategic procurement for the Air Freight category, aligning with World Courier's global/local teams\n• Lead fact-based negotiations with suppliers and secure leadership approvals\n• Analyze category spend baselines, profiles, and risk assessments; track value delivery\n• Ensure compliance with governance processes and contract management; coordinate cross-functional initiatives\n• Travel across markets as required; fully remote within the United States

Senior Category Manager - Air Freight

Business Analyst

• Under the direction of the Portfolio Manager, Product Owner, or Project Lead, the Business Analyst supports Micro Technologies' software and service solutions in the production animal sector.
• This role is responsible for collecting, refining, and documenting requirements that bridge the business and development teams.
• The analyst ensures our solutions are clearly scoped, technically feasible, and tested against well-articulated acceptance criteria.
• The successful candidate will apply strong communication, organizational, and analytical skills to deliver actionable documentation that supports development velocity, QA planning, and business stakeholder alignment.
• Primary Responsibilities: Serves as a liaison between business stakeholders, developers, and QA teams, ensuring a clear and shared understanding of business requirements.
• Leads or assists in the discovery, documentation, and refinement of business and functional requirements, user stories, and acceptance criteria.
• Maintains traceability of requirements from initial request through final implementation.
• Participates in Agile ceremonies, sprint planning, backlog grooming, and retrospectives as needed.
• Partners with the QA team to ensure that requirements are testable and clearly aligned with user expectations.
• Documents and updates current-state and future-state business process flows.
• Supports multiple internal stakeholders across domains such as software development, field operations, and customer support.
• Prepares or contributes to stakeholder-facing documentation such as release notes, user guides, or change summaries.
• May coordinate with developers or product leadership to scope smaller enhancements or system refinements.
• Utilizes tools such as JIRA, Confluence, or equivalent platforms for managing requirements and documentation.
• Applies familiarity with UI/UX design principles and mockup tools (Justinmind, Figma, Adobe XD, etc.) to collaborate on interface concepts and user workflows.
• Maintains awareness of business context and downstream system impacts to reduce rework and misalignment.