Salary
💰 $57,900 - $85,360 per year
About the role
- Manage and grow customer accounts, achieving quarterly & annual growth goals as assigned
- Actively works customer growth opportunities through product growth and expansion discussions
- Presents the Cencora Program Value via phone or Teams utilizing the Richardson Sales Methodology
- Understands customer needs and requirements, communicating with other departments as necessary to ensure appropriate program management
- Drives client onboarding process
- Reviews all new and existing customer volume and trends to ensure growth is tracking to plan
- Provides and reviews savings reports with customers and business partners on a quarterly basis or semi year basis determined by size of the account and customer request
- Documents, maintains, and tracks all existing customer activity within Company ABForce
- Utilizes sales metrics to identify successes and challenges, reviewing with leadership regularly to drive improved results
- Provides customer support as primary Inside Account Manager
- Maintains regular contact with all assigned customers
- Responds to requests from customers for information and gives online presentations
- Collaborates effectively with other Cencora departments for successful client management
- Remains updated and knowledgeable on changes and developments within the Cencora solutions portfolio
Requirements
- Bachelor’s degree preferred; high school diploma or equivalent experience required
- Minimum of 3 – 5 years of experience in successful client account management and/or selling solutions and services
- Experience in region account planning and execution required
- Customer first approach
- Excellent verbal and written communications skills
- Strong phone presence
- Strong listening and presentation skills
- Strong relationship building skills
- Ability to prioritize and manage time effectively
- Proficient in Microsoft Office Suite