Senior Technical Support Representative – SaaS platform
Motorola Solutions
DNSTCP/IP
Office Systems Support Analyst
Recruiting.com
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Support Cencora's MWI Animal Health veterinary and livestock production solutions
- Study customer and industry business processes to identify objectives and adapt technology
- Provide one-on-one interviews, consultation, customer training, software system configuration and technical support
- Act as primary contact for assigned clients and coordinate all related client service activities
- Use system analysis to configure MICRO Technology systems and develop programs, specifications and procedures
- Communicate requirements between the system, animal health and clients/veterinarians
- Coordinate schedules and complete work orders related to preparation of MICRO Technology system for installation, including hardware specifications handed off to Field Hardware IT
- Perform system configuration, data loading, quality assurance and testing of historical data
- Train new and existing clients on the system, product inventory management and FDA compliance guidelines
- Install specified software packages including operating systems, database engines and word processing systems
- Define, develop and communicate written operating procedures for use of the Micro Technology system
- Design unique customer system solutions and create business requirement documents for Business Analyst/Software Development teams
- Evaluate and test prototypes and final software products/features to ensure client requirements are met
- Update client software, define and implement remote access connectivity, and present ongoing evaluations to internal Micro teams
- Monitor system performance, detect software/process problems and work with development teams to implement changes
- Perform other duties as assigned
Requirements
- Associate’s degree or 2 years of college experience preferably in Animal Science, Feedlot Management, Nutrition, or other related major
- Two to three years of experience working in a feed yard, primarily in the feed management division
- Working knowledge of PCs, operating systems, data bases, software engines, and other related software
- General knowledge of cattle and agricultural processes
- Valid driver’s license and frequent travel in the United States
- Driving requirements: no more than 3 moving violations and/or accidents in the past 3 years; no more than 2 moving violations and/or accidents in the past year; no "major convictions" within last 5 years (DWI/DUI, leaving the scene of an accident, careless or reckless driving, homicide or assault through use of a motor vehicle, attempting to elude a police officer, suspended or revoked license, or 3+ license suspensions)
- On call 24/7 every 6-7 weeks for remote support
- Overnight travel required up to 50% of the time (typically one week a month)
- Must be able to drive a company vehicle
- Ideal candidate based out of Kearney or Grand Island, NE
