Recruiting.com

Office Systems Support Analyst

Recruiting.com

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Support Cencora's MWI Animal Health veterinary and livestock production solutions
  • Study customer and industry business processes to identify objectives and adapt technology
  • Provide one-on-one interviews, consultation, customer training, software system configuration and technical support
  • Act as primary contact for assigned clients and coordinate all related client service activities
  • Use system analysis to configure MICRO Technology systems and develop programs, specifications and procedures
  • Communicate requirements between the system, animal health and clients/veterinarians
  • Coordinate schedules and complete work orders related to preparation of MICRO Technology system for installation, including hardware specifications handed off to Field Hardware IT
  • Perform system configuration, data loading, quality assurance and testing of historical data
  • Train new and existing clients on the system, product inventory management and FDA compliance guidelines
  • Install specified software packages including operating systems, database engines and word processing systems
  • Define, develop and communicate written operating procedures for use of the Micro Technology system
  • Design unique customer system solutions and create business requirement documents for Business Analyst/Software Development teams
  • Evaluate and test prototypes and final software products/features to ensure client requirements are met
  • Update client software, define and implement remote access connectivity, and present ongoing evaluations to internal Micro teams
  • Monitor system performance, detect software/process problems and work with development teams to implement changes
  • Perform other duties as assigned

Requirements

  • Associate’s degree or 2 years of college experience preferably in Animal Science, Feedlot Management, Nutrition, or other related major
  • Two to three years of experience working in a feed yard, primarily in the feed management division
  • Working knowledge of PCs, operating systems, data bases, software engines, and other related software
  • General knowledge of cattle and agricultural processes
  • Valid driver’s license and frequent travel in the United States
  • Driving requirements: no more than 3 moving violations and/or accidents in the past 3 years; no more than 2 moving violations and/or accidents in the past year; no "major convictions" within last 5 years (DWI/DUI, leaving the scene of an accident, careless or reckless driving, homicide or assault through use of a motor vehicle, attempting to elude a police officer, suspended or revoked license, or 3+ license suspensions)
  • On call 24/7 every 6-7 weeks for remote support
  • Overnight travel required up to 50% of the time (typically one week a month)
  • Must be able to drive a company vehicle
  • Ideal candidate based out of Kearney or Grand Island, NE