IT Consultant, Vendor and Asset Management
WEC Energy Group
Cyber Security
Customer Systems Support Specialist
Recruiting.com
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Hawaii, Pennsylvania
Visit company websiteSalary
💰 $51,500 - $73,700 per year
Job Level
JuniorMid-Level
About the role
- Responding to Strategic Customer calls and emails relative to systems support and training for Cencora applications/systems such as Cencora PassPort, EDI, Reporting tools, hand-held technology, etc.
- Provides support for customers calls and emails to resolve customer issues with Cencora hardware, applications, connectivity and standard customer service-related issues
- Maintains a deep understanding of Cencora system solutions and leverage features/functionality when speaking with customers
- Documents potential system and process enhancement recommendations based on customer feedback
- Independently facilitates systems training to end users and sales representatives in formal sessions such as scheduled classroom or web-ex training or in one-on-one settings
- Conducts product presentations and demos to current and potential customers as needed
- Promotes Cencora proprietary applications when communicating directly with customers
- Manages and resolves customer complaints, escalating to Manager and/or Sales Business Owner as necessary
- Conducts research on new technology as requested
- Documents customer interactions according to standard operating procedures
- Manages and completes project ticket assignments within defined timeline
- Supports Customer Systems Solution Specialists in the set-up and transition of new accounts or initiatives relative to Cencora systems
- Performs related duties as assigned
Requirements
- Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education
- Normally requires a minimum of two (2) years directly related and progressively responsible experience
- experience in a customer service environment and supporting PCs in a LAN environment a plus
- Knowledge of operating systems related to personal computer systems and peripherals, palm technologies, RF and wired networking technologies, telephone systems, network servers and internal wiring
- Strong computer skills in order to effectively diagnose mixed environment systems conflicts
- Strong understanding of current technologies in area of expertise
- Ability to communicate effectively both orally and in writing
- Strong customer focus and ability to manage customer expectations
- Excellent teamwork
- Good interpersonal skills
- Strong analytical skills; attention to detail
- Self-discipline for performing quality work; self starter
- Ability to prioritize work load and consistently meet deadlines; good time management skills
- Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships
