Intuitive

Field Engineer

• Install, support, troubleshoot, repair, and maintain Intuitive products in assigned territory ensuring service agreements and warranty obligations are fulfilled
• Provide mentoring to junior Field Service Engineers, perform regional administrative tasks, and take part in new product introductions and process improvement initiatives (with time served)
• Perform scheduled maintenance activities including inspections, preventive maintenance, software updates, recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair products and associated equipment within designated timeframes
• Coordinate and perform system and hardware delivery and installation
• Complete administrative duties: spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports
• Maintain company issued tools, calibrated tool sets, vehicle, laptops, iPads, and company assets
• Support Sales, provide phone support for customers, and provide hospital contacts to other Intuitive teams
• Provide feedback to HQ and participate in continuous improvement projects
• Complete required equipment and professional training
• Maintain territory aspects: respond to customer needs, maintain install base configurations, customer contacts, support customer training and events
• Mentor junior engineers and participate in new product introduction and regional continuous improvement projects
• Support service contract renewals as required

Field Service Engineer

Solutions Engineer

• Recruit, train, and manage the activities of the Digital Solutions business development team
• Develop and implement activities to increase adoption and utilization of digital solutions through targeting, customer support, and continuous consultation with customers
• Establish daily goals and monthly targets of outbound calls, lead engagements, meetings, and qualified opportunities for the Digital Solutions business development team
• Host/facilitate process execution cycles for recurring processes such as project planning, resource management and portfolio analysis across the customer base
• Triage responsibilities between the internal corporate and commercial sales teams
• Collaborate with cross-functional teams in the corporate office to understand assigned business and needs
• Develop and lead change management and adoption implementation including training activities for the assigned portfolio
• Solicit customer and cross-functional feedback to ensure customer satisfaction and project adoption
• Serve as a continuous improvement feedback loop to the Product Management teams
• Monitor and report project status for project milestones, documentation, and deliverables to stakeholders, sponsors, and management
• Manage administrative tasks such as reporting, outcomes of support activities, and submission of expense reports

Digital Solutions Manager

• Install, support, troubleshoot, repair, and maintain all Intuitive products in assigned territory
• Provide mentoring to junior Field Service Engineers with time served
• Perform regional administrative tasks and take part in new product introductions and process improvement initiatives
• Perform scheduled maintenance activities including system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair products and associated equipment within specified territory
• Coordinate and perform system and hardware delivery and installation
• Complete administrative duties such as spare parts inventory, Field Activity Reports, Return Material Authorizations, expense reports
• Maintain company issued tooling, calibrated tool sets, vehicle, laptops, iPads, and other assets
• Support Sales teams with trade show support, provide phone support for customers, and provide hospital contacts to other Intuitive teams
• Provide feedback to HQ and participate in continuous improvement projects
• Complete required training items including equipment training and Intuitive Surgical University classes
• Maintain assigned territory responsibilities including system install base configurations, customer contacts, customer training and events
• Mentor junior engineers and participate in new product introduction and regional continuous process improvement projects
• Support service contract renewals as required.

Sales

• Work with hospitals and care teams to help solve healthcare challenges and advance minimally invasive care.
• Foster an inclusive and diverse team environment and contribute to long-term growth and mission advancement.
• Collaborate across teams to expand the potential of physicians to heal without constraints.

Clinical Sales Manager

Application Engineer

• Lead a team supporting early adoption of Intuitive’s next-generation robotic platform.
• Ensure clinical users transition from initial training to proficiency and mastery, accelerating adoption.
• Serve as strategic bridge between early clinical users, cross-functional development teams, and internal commercial partners.
• Shape platform success through evidence generation, procedure development, training pathways, workflow optimization, and customer experience.
• Build, mentor, and manage Clinical Applications Engineers; establish performance standards, career development, and coaching.
• Allocate team resources to balance procedural coverage, training demands, and initiatives including support of clinical studies.
• Oversee and provide direct procedural support at new clinical sites; partner with field sales and education teams.
• Develop and standardize best practices for procedural workflow, troubleshooting, and adoption including training pathways.
• Collaborate with Clinical and Medical Affairs, Regulatory, Clinical Research Engineering, Training & Education, and Commercial teams.
• Provide feedback and insights to engineering, marketing, and program leadership to inform product improvements and training curricula.
• Contribute to platform adoption strategy, identify barriers to uptake, and propose solutions.
• Represent Clinical Applications Engineering in internal and external forums.

Senior Manager, Clinical Applications Engineering

• Serve as a senior individual contributor focused on developing and delivering best-in-class training for Intuitive’s emerging robotic platforms.
• Design and deliver comprehensive training curricula (workshops, labs, digital modules) tailored to physicians, staff, and internal stakeholders.
• Lead faculty during live training, simulation, and case support; provide clinical and technical guidance during procedures to ensure safe effective system use.
• Capture and synthesize training feedback from early users to refine curricula and drive adoption.
• Partner with engineering, marketing, medical affairs, and commercial teams to align training with evolving product capabilities and workflow needs.
• Contribute training insights to evidence generation and product development cycles.
• Act as a senior mentor for CAEs and trainers; support train-the-trainer initiatives to scale global education efforts.
• Act as a training architect and field expert to enable clinicians from onboarding through independent proficiency.

Staff Clinical Applications Engineer

• Manage the complex sales process of da Vinci® Surgical Systems into new hospitals and upgrades into existing hospitals
• Build support from surgeons and administration for da Vinci® Surgery
• Identify key institutions, generate market awareness, and drive sales of the da Vinci® Surgical System within an assigned sales territory
• Effectively manage transition of initial sale and installation to the sales team to drive procedural volume and growth
• Achieve quarterly sales targets
• Partner with the da Vinci® Area Sales Director to develop a sales plan for their local territory
• Build surgical advocacy teams at each hospital
• Develop initial contact and relationship with CEO and senior hospital administrators
• Organize and manage the sales process
• Develop knowledge of primary OR procedures
• Make business case for system purchase
• Resolve contractual issues and coordinate system installation upon purchase approval
• Handle all communications and administrative follow-up

Area Sales Manager

• Drive identification and adoption of new procedures for the da Vinci surgical system
• Partner with sales leadership and Clinical Sales and Capital Sales teams, including marketing and Market Access
• Identify and develop Key Opinion Leaders (KOL) to pioneer and expand use of the da Vinci system in surgical specialties
• Partner with local sales representatives to coach, counsel, and train them on selling to specialists in assigned hospital accounts
• Expand da Vinci specialty procedures utilization across Colorectal, General Surgery, Thoracic, GYN, Hernia, and others
• Conduct strategic market development activities in collaboration with sales leadership and marketing
• Implement Consolidation Pathway Methodology
• Execute sales activities to develop KOLs’ proficiency as da Vinci surgeons, including selection of case observation sites, on-site and wet lab training, and supporting initial surgeon case series
• Develop and lead advanced regional training programs and implement new technology
• Serve as market intelligence liaison for marketing and training teams
• Conduct hospital and practice executive presentations
• Provide feedback to enhance representatives’ ability to sell to specialties and coordinate competency programs
• Leverage Specialty Sales resources to help scale launch of new procedures or products
• Align with Sales leadership and marketing to manage surgeon training resources and analyze specialty procedure trends

Specialty Sales Manager

• Report to the U.S. da Vinci® Clinical Sales Director
• Build and develop the clinical field sales team within the region, including hiring, training, and development of U.S. Account Managers
• Manage and direct utilization of the da Vinci Surgical System within the installed base
• Manage installations, training, and utilization growth within assigned region
• Develop and implement da Vinci® Surgery sales activities to achieve and exceed goals
• Expand da Vinci® Surgery usage in existing accounts and by selling and training new surgeons in applicable specialties
• Guide new system installation process and prospect for new system installations and system upgrades
• Provide clinical sales team with new product information and work with training and marketing to implement strategies
• Moderate to extensive travel

• Report to the U.S. ION® Endoluminal Program Manager (EPM)
• Support early adoption of the Ion® platform and expand access for lung biopsy
• Provide procedural support to new users to promote safety and effective progression through their learning curves
• Support training activities including in-services, training labs, attend first case series and development of teams and programs
• Become clinical expert in pulmonary oncology space
• Collaborate with ESRs and daVinci local sales teams to develop and execute plans to integrate Ion® at customer sites
• Facilitate user and procedural data capture for QTI and benchmarking metrics
• Manage administrative tasks, SFDC management, submission of expense reports

Endoluminal Sales Associate

Manager

• Ensure Intuitive delivers exceptional, timely service to customers through the coordination of all Service-related activities within their Region
• Provide strong management and leadership of field-based direct reports and coordination of their activities with other customer-facing and back-office team members
• Spend time in the field visiting with customers and team members to coach and mentor employees, reinforce strong customer relationships, and identify opportunities to improve the Customer Experience
• Use data and metrics to track progress towards and achievement of desired results, and continuously evaluate and communicate business health
• Ensure all Service Contract obligations and commitments are met and adhered to
• Provide additional escalation support to resolve key account/customer issues
• Ensure all documentation is submitted and accurate within customer management, employee management, and quality management systems
• Work collaboratively with commercial and ecosystem partners, both internal and external, to ensure customer expectations are achieved
• Work with Senior Field Service Leadership team on process improvement projects to maximize efficiency, productivity, and performance.

Field Service Manager

• Drive identification and adoption of cardiac procedures for the da Vinci Surgical System
• Partner with marketing, sales leadership and staff in Clinical Sales, Capital Sales, and Key Accounts to identify and develop Key Opinion Leaders
• Identify and convert high potential leads in the cardiac space by driving a da Vinci cardiac training pathway
• Expand current Cardiac users across the Eastern/Western US to Total Practice with da Vinci
• Build da Vinci Cardiac Reference Centers demonstrating Clinical, Economic, and New Technology impact
• Relaunch da Vinci Cardiac pathways to build sustainable da Vinci programs
• Launch da Vinci ECOSYSTEM to da Vinci Cardiac Surgeons for programmatic development (Training, Simulation, MACA, HUB, Case Insights)
• Develop autonomous surgeons, teams, and programs for da Vinci Cardiac
• Educate and train KOLs on safe and effective use of the da Vinci Surgical System
• Drive and develop care teams through training sessions on system operations, safety, OR integration, clinical applications, and perioperative management
• Serve as dedicated resource to KOLs and surgical teams, providing guidance and ongoing case assistance
• Integrate the da Vinci system at customer sites and ensure ongoing commitment
• Provide basic troubleshooting and service activities on the da Vinci Surgical System as needed
• Partner with local ISI sales team and management to execute clinical plans and ensure autonomous system use
• Cross-partner with Clinical, Capital, Key Accounts, Marketing, Training and Education to build da Vinci Cardiac
• Conduct hospital and surgical practice executive presentations

Sales Manager, Cardiovascular

Recruitment

• The Contract Recruiter plays a pivotal role in the identification, attraction and successful placement of top talent for current and future opportunities within one or more business units
• Responsible for identifying and promoting sourcing, interviewing and hiring best practices to align with business and customer needs
• Drive timelines and promote various hiring initiatives including diversity talent attraction, recruiting programs, interviewing events, new manager trainings and strategic pipeline building
• Serve as a strategic talent partner and consultant for their customer group
• Manage the complex sales process of da Vinci® Surgical Systems into new hospitals and upgrades into existing hospitals
• Consult with Hiring Managers to understand current and future needs and to fully understand positions profiles and market availability
• Build strong relationships with hiring managers to ensure a smooth recruiting process and consult with them regarding staffing best practices, trends, issues and challenges
• Partner with client groups and support teams to proactively identify needs, design creative recruitment strategies, and execute all phases of the hiring process including coordination of closing conversations and documentation with all applicants
• Initiate ideas for process improvement opportunities and execute and/or lead projects to implement those ideas
• Uses all available data resources to tell stories, to change minds, to persuade customers and to implement change
• Presents at meetings and trainings to help leaders- new and old- improve their interviewing and hiring skill
• Probe to understand key requirements and develop creative sourcing strategies using market data to ensure strong candidate flow
• Develop and implement sources for applicants using networking, internet sourcing, employee referral programs, job fairs, trade fairs, associations, recruitment marketing, Diversity Talent Attraction, and any other available sources
• Identify passive job seekers using a full range of recruitment tactics, resources and energy
• Make both operational and strategic decisions shaping recruitment strategies to ensure alignment with organizational goals
• Drive timely execution of sourcing and screening process
• Manage candidate process and act as a candidate advocate
• Propose and implement ongoing improvements to Intuitive’s recruitment efforts
• Be an active participant in driving continuous improvement initiatives within the Staffing team

Senior Sales Recruiter

• Identify, attract and place top talent for current and future opportunities within one or more business units
• Promote sourcing, interviewing and hiring best practices aligned to business needs
• Drive timelines and hiring initiatives including diversity talent attraction, recruiting programs, interviewing events, new manager trainings and strategic pipeline building
• Serve as strategic talent partner and consultant to hiring managers; build strong relationships and consult on staffing best practices
• Partner with client groups to proactively identify needs, design creative recruitment strategies, and execute all phases of hiring including closing conversations and documentation
• Initiate and lead process improvement projects and present data-driven recommendations
• Use data resources to influence stakeholders and implement change; present at meetings and trainings
• Probe to understand key requirements and develop creative sourcing strategies; identify passive candidates
• Manage candidate process and act as a candidate advocate; ensure timely execution of sourcing and screening
• Propose and implement ongoing improvements to Intuitive’s recruitment efforts and participate in continuous improvement initiatives within the Staffing team

Senior Sales Recruiter, Contract

• The Manager of Technical Solution Consultants (TSCs) is responsible for leading a high-performing regional team that drives the successful implementation and sustained adoption of Intuitive’s digital solutions. This role reinforces clear performance expectations, enables team execution, removes barriers to success, and fosters collaboration across internal stakeholders and hospital IT ecosystems. They are accountable for building a team that communicates with clarity, prepares with rigor, aligns cross-functionally, validates technical readiness, and takes extreme ownership through solution adoption. The ideal candidate is both a coach and operator – equipped to lead with a continuous growth mindset and results-oriented accountability. Essential Job Duties: Attract the Best Coach and Develop High-Performing Talent: Hire and build a high-talent density team of Technical Solution Consultants. Provide structured feedback, development plans, and ongoing coaching to ensure each team member grows in communication, stakeholder engagement, project execution, and technical depth. Build Strength in Others Drive Execution Against Performance Expectations: Set and enforce a high standard of execution for TSCs, including ensuring TSCs communicate with clarity, prepare with rigor, align cross-functionally, validate technical readiness, equip partners for success, develop lasting partnerships with hospital IT, and take extreme ownership through solution adoption. Advance Digital Activation Excellence: Drive the team toward seamless digital activations by proactively identifying and eliminating challenges stemming from incomplete customer readiness. Establish a culture of rigor and accountability where technical validation is thorough, handoffs are clean, and services teams are set up for first-time success. Ensure Strategic Customer Engagement: Build trusting relationships with key hospital technical stakeholders to enable direct Voice of Customer engagements with product management and guide product alignment with real-world operational requirements and accelerate trust in new solutions. Relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts. Lead by Example Lead Technical Oversight and Escalations: Support TSCs in navigating complex hospital IT environments, reviewing technical architecture, and managing escalations. Serve as an escalation point for high-priority implementations requiring cross-functional coordination. Foster Cross-Functional Alignment: Pursue deeper alignment with Capital VP leadership to embed digital pillars into capital sales process and drive parallel processing. Ensure TSCs are aligning successfully with their capital director partners quarterly to review past performance and future opportunities. Develop shared accountability for capital and digital partners for digital activation. Deliver Results Track and Report on Regional Progress: Provide regional performance insights to leadership, including milestone progress, resource allocation, risk exposure, and customer readiness. Elevate feedback from the field to inform product and process improvements.

Technical Solutions Manager

• Understand and comply with all department and company policies
• Provide management with a quarterly review and assessment of your assigned area of responsibility
• Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
• Complete all administrative tasks in the required time frame
• Provide technical support to end-users and other Intuitive employees
• Conduct training sessions at Intuitive facilities, training centers, and hospitals
• Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes
• Coordinate and perform system and hardware delivery and installation
• Competent in knowledge and implementation of O.R. protocol and HIPAA standards
• Complete all administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within specified timeframes
• Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
• Support and collaborate with Intuitive teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist Genesis teams with sterile reprocessing training, provide hospital contacts to other Intuitive teams, etc…
• Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficiencies
• Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management
• Manage all aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install base configurations, customer contacts, establishing a rapport with assigned customer base, and providing support for customer training and events

Field Service Engineer II

• Installation, support, troubleshooting, repair, and maintenance of Intuitive products within assigned area
• Ensure service agreements and warranty obligations are met and surpassed
• Provide technical support, training, and documentation to customers and internal teams
• Perform scheduled maintenance, software updates, recalls, upgrades, and installations
• Coordinate system delivery and installation
• Maintain inventory, service records, and company assets
• Support Sales, Genesis and other teams as required
• Participate in continuous improvement projects
• Complete required training and professional development

Field Service Engineer 2

• Primary Function of Position Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device to enhance their surgical precision and greatly improve patient benefits.
• The focus of the Clinical Sales Associate (CSA) is to clinically sell to maximize the da Vinci® Surgical System’s utilization in the Portland territory.
• Essential Job Duties (Specific responsibilities and tasks an individual would be expected to perform in the role. Additional job duties may be determined by functional people manager) Work with the Clinical Sales Manager to develop a sales strategy to drive robot utilization Be a da Vinci® Surgery resource across all primary surgical specialties Support regional Sales and Marketing events that create system awareness and procedure adoption Develop a da Vinci® Surgery plan for each surgical team to ensure they can use the system unsupervised Drive continuous expansion of the user base by working with KOLs Drive the sales of instruments and accessories Responsibly manage administrative tasks; sales activities, submission of expense reports, etc.

Clinical Sales Associate

• Install, troubleshoot, and maintain Intuitive robotic systems; deliver on-site support and training; travel up to 75%.
• Weekend traveler FSSEs will work extended shifts, typically 10:00 a.m. to 9:00 p.m. on Fridays and Mondays, and either 7:00 a.m. to 6:00 p.m. or 10:00 a.m. to 9:00 p.m. on Saturdays and Sundays.
• Provide technical support to end-users and other Intuitive employees; conduct training sessions at facilities and hospitals; ensure HIPAA compliance.
• Perform various maintenance activities: inspections, preventive maintenance, software updates, recalls, field actions, and upgrades.
• Coordinate delivery and installation; manage healthcare facility protocols (OR) and HIPAA.
• Complete administrative duties: spare parts inventory, field activity reports, RMA, expense reports.
• Maintain company assets and support cross-team collaboration; participate in continuous improvement projects.
• Ensure required training: Intuitive University classes and product trainings.
• Travel up to 75% as required by management.
• Maintain customer relationships and provide training/events support.

Field Service Engineer 2 - Wknd Shift

• Primary Function of Position: The Specialty Sales Manager plays a critical role in driving identification and adoption of new procedures for the da Vinci surgical system.
• Roles & Responsibilities: The Manager will identify and develop Key Opinion Leaders to pioneer and expand use of the da Vinci system in surgical specialties; coach, counsel and train local sales reps; partner with sales leadership to expand specialty procedures utilization; develop KOLs for general, thoracic, colorectal and bariatric procedures; establish regional case observation sites; implement training and market development activities; manage hospital accounts; deliver hospital and practice executive presentations; develop future training pipeline; oversee regional training programs; elevate specialty sales proficiency; coordinate knowledge programs; manage key initiatives; align with leadership and marketing to manage surgeon training resources.
• Qualifications: Demonstrated ability to manage complexity; effective communication; excellent clinical selling skills; track record of sales excellence; 1+ years of management experience; 5+ years of medical device sales; Thoracic/colorectal background preferred; Bachelor’s degree required; overnight travel 2-3 days/week (40-60%); etc.
• Travel: Overnight travel required: 2-3 days/week (40%-60%).
• Vaccination/EEO: May require vaccination proof; EOE statements; market-competitive compensation; base pay + commission + benefits + equity.

• Clinical Sales Associate role to clinically sell the da Vinci Surgical System in the Virginia Beach, VA territory.
• Work with Clinical Sales Manager to develop sales strategy, train surgical teams, and manage OR integration.
• Be a da Vinci resource across primary surgical specialties; support regional events; develop a plan for each team to use the system unsupervised.
• Drive expansion of user base with KOLs and drive the sales of instruments and accessories.
• Responsibly manage administrative tasks; sales activities, submission of expense reports, etc.

Account Executive

• Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device to enhance their surgical precision and greatly improve patient benefits.
• The focus of the Clinical Sales Representative (CSR) is to clinically sell to maximize the da Vinci® Surgical System’s utilization in the Boston, MA territory.
• Partner with the Clinical Sales Manager to develop a sales strategy to drive robot utilization
• Mentor surgical teams through training sessions, OR integration and da Vinci® Surgery applications
• Be a da Vinci® Surgery resource across all primary surgical specialties
• Help regional Sales and Marketing events that create system awareness and procedure adoption
• Develop a da Vinci® Surgery plan for each surgical team to ensure they can use the system unsupervised
• Drive continuous expansion of the user base by working with KOLs
• Drive the sales of instruments and accessories
• Mentor new team members to become high performance members of the clinical sales team
• Correctly manage administrative tasks, sales activities, submission of expense reports, etc.

Clinical Sales Representative

• Primary Function of Position: Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device to enhance their surgical precision and greatly improve patient benefits.\n• Responsibilities: Partner with the Clinical Sales Manager to develop a sales strategy to drive robot utilization.\n• Mentor surgical teams through training sessions, OR integration and da Vinci Surgery applications.\n• Be a da Vinci Surgery resource across all primary surgical specialties.\n• Help regional Sales and Marketing events that create system awareness and procedure adoption.\n• Develop a da Vinci Surgery plan for each surgical team to ensure they can use the system unsupervised.\n• Drive continuous expansion of the user base by working with KOLs.\n• Drive the sales of instruments and accessories.\n• Mentor new team members to become high performance members of the clinical sales team.\n• Dependably manage administrative tasks, sales activities, submission of expense reports, etc.\n• This position may be hired at a lower profile.\n