Field Engineer

• Install, support, troubleshoot, repair, and maintain Intuitive products in assigned territory ensuring service agreements and warranty obligations are fulfilled
• Provide mentoring to junior Field Service Engineers, perform regional administrative tasks, and take part in new product introductions and process improvement initiatives (with time served)
• Perform scheduled maintenance activities including inspections, preventive maintenance, software updates, recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair products and associated equipment within designated timeframes
• Coordinate and perform system and hardware delivery and installation
• Complete administrative duties: spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports
• Maintain company issued tools, calibrated tool sets, vehicle, laptops, iPads, and company assets
• Support Sales, provide phone support for customers, and provide hospital contacts to other Intuitive teams
• Provide feedback to HQ and participate in continuous improvement projects
• Complete required equipment and professional training
• Maintain territory aspects: respond to customer needs, maintain install base configurations, customer contacts, support customer training and events
• Mentor junior engineers and participate in new product introduction and regional continuous improvement projects
• Support service contract renewals as required

Field Service Engineer

Field Engineer, Power Electronics

Customer Service Engineer

Field Service Engineer