Thyme Care

Bilingual Administrative Assistant (11:30AM - 8:00PM EST Shift)

Thyme Care

full-time

Posted on:

Location: 🇺🇸 United States

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Salary

💰 $19 per hour

Job Level

Junior

About the role

  • Handle inbound & outbound calls, text messages, secure emails, and faxes, connecting members/providers to Care Team; provide administrative support by generating member reports and data entry
  • Remote role eligible for individuals throughout the United States; Nashville HQ; may work from Nashville if in region; otherwise remote
  • Requires year or more telephonic support experience in healthcare or customer service with empathy and patience
  • After first three months, complete training and be up to speed on Thyme Care tools, processes, expectations; follow Care Team policies; generate daily member reports; provide inbound support; triage member needs; send weekly surveys; schedule patient/provider calls; contribute to special projects/data entry

Requirements

  • Year or more of telephonic support experience in healthcare or customer service with empathy and patience