Thyme Care

Operations

• Lead implementation and performance management for payer and risk-bearing partnerships from contract to maturity.
• Serve as a strategic advisor to internal and external stakeholders, ensuring alignment and visibility across partner-specific workstreams.
• Build data-backed insights and presentations for leadership and partner discussions, telling the story of partnership impact.
• Identify and operationalize process improvements that enhance contract performance and scalability.
• Collaborate with cross-functional teams — Product, Care Delivery, Data, Operations — to address challenges and deliver outcomes.
• Own joint operating committees and business reviews, communicating progress, insights, and opportunities for deeper collaboration and partner expansion.

Director – Partnership Operations

• Responsible for improving the successful connection of members with serious illness to specialty palliative care
• Monitor and optimize operations for our virtual palliative care clinic
• Provide operational and project management support for initiatives that improve outcomes for our serious illness population
• Implement, monitor, and iterate care delivery processes
• Oversee execution of core operational processes related to our specialty and non-speciality palliative care pathways
• Monitor key metrics and use root cause analysis to identify operational bottlenecks, risks, or inefficiencies
• Quantify and communicate the impact of operational performance through dashboards, reporting, and ad hoc analysis
• Collaborate with Care Delivery leadership and Training / Enablement teams in order to identify, create, and operationalize tools and training to improve performance
• Translate strategy into concrete team initiatives and milestones
• Lead cross-functional initiatives that support palliative care integration across our navigation model
• Drive the development and implementation of process improvements to increase efficiency, effectiveness, engagement, and ROI of our palliative care initiatives
• Build productive, trust-based relationships with internal stakeholders including leaders within Care Delivery, Product, Data, and Operations.

Senior Manager, Performance Operations – Palliative Care

Security Engineer

• Proactively identify and close gaps in cloud, network, and application security architecture
• Lead security reviews of code and infrastructure, conduct threat modeling and partner with Eng squads on secure-by-default design
• Configure, tune, and monitor key security tools (e.g., Nightfall, GuardDuty, endpoint agents) to surface actionable alerts
• Triage and approve incoming security-related requests (applications, packages, Chrome extensions)
• Own technical response during a live security incident – from triage and log analysis to containment – in partnership with CISO, Engineering, and IT
• Build additional and low-friction security automation into CI/CD pipelines (dependency checks, SAST/DAST, IaC scanning)
• Partner with engineers to establish best practices and elevate secure coding practices without slowing delivery

Senior Security Engineer

Network Operations

• Lead partnerships with oncology practices and provider groups.
• Serve as the primary contact for partner practices, overseeing onboarding, adoption, and performance.
• Build and maintain trusted relationships with physicians, administrators, and clinical staff.
• Use data to surface insights, measure impact, and identify opportunities for improvement.
• Collaborate with internal teams to streamline workflows and enhance practice engagement.
• Conduct business reviews and help practices align with value-based care initiatives.

Senior Network Operations Manager

Communications

• Serve as a strategic communications partner to executives and senior leaders
• Develop and reinforce company narratives that connect business strategy, culture, and employee experience
• Lead communications for key company moments
• Drive change communications across company-defining milestones
• Audit and optimize communication systems to create living frameworks
• Identify and lead our knowledge hub strategy

Internal Communications Manager

Data Scientist

• Collaborate closely with our Product Manager and Growth and Operations teams
• Develop novel attributes and flags from existing data to drive action on our Care Team
• Build visualizations to report on impact
• Transform incoming eligibility, claims, prior auth, and ADT data
• Ensure that internal customers have fast, accurate, and reliable access to data

Data Scientist, Data Ingestion – Care Enablement

Financial Planning and Analysis

• Serve as the day-to-day finance partner for business and provider teams
• Own recurring FP&A processes including monthly reporting, budget-to-actuals, and board deliverables
• Help evolve our long-term financial model
• Maintain a clean, investor-ready model
• Collaborate cross-functionally with Operations, Recruiting, and Accounting

Manager, Strategic Finance

Manager

• You’ll be part of a team focusing on member engagement and education to drive activation and participation with Thyme Care’s clinical model.
• You’ll work closely with clinical and operational leaders to design, implement, monitor, and iterate clinical processes and programs and their supporting content to drive engagement.
• Your role will focus on optimizing the care delivered to our members via our core clinical interventions, drawing on your project management, critical thinking, patient education and engagement knowledge, and creativity to support strategic initiatives and build scalable programs and processes.
• Your work will include driving the creation of a more robust asynchronous experience with our members in addition to creating virtual educational programs that can be deployed by our clinical team to augment our core interventions.

Manager, Member Activation

Designer

• Design, prototype, and refine new clinical workflows, care pathways, and partner-facing programs
• Partner with data teams to define success metrics and monitor outcomes
• Collaborate with cross-functional teams to align innovation efforts
• Drive complex, multi-workstream initiatives and ensure teams have the tools for high-level delivery

Senior Manager, Clinical Innovation – Design

Account Manager

• Define, launch, and scale strategies that align drug access, provider economics, and patient outcomes
• Support commercial provider partnerships by building and sustaining relationships with oncology practices, MSOs, and hospital systems
• Drive value-based agreements at scale, collaborating with physicians, administrators, and MSO executives to align financial, operational, and clinical incentives
• Represent Thyme Care in external negotiations with provider groups, GPOs, and manufacturers
• Collaborate with senior leaders to establish commercial leadership and scale value-based drug partnerships

Commercial Partnerships Manager

Research Scientist

• Lead claims data analyses that quantify Thyme Care’s impact on clinical outcomes, and support the overall communication of Thyme Care’s value proposition to external customers.
• Plan and execute internal population health analyses, providing guidance to the organization on the best way to interpret performance on key claims-based outcomes.
• Help structure and execute analyses that identify the potential savings opportunity associated with provider partnership and new clinical interventions.
• Support the development and maintenance of financial models that map the organization’s operational activities to claims-based outcomes that drive Thyme Care’s financial performance.
• Support claims data quality checks, executing root cause investigations associated with data anomalies and triaging issues with data science teams.
• Work cross-functionally with department leads to identify important measurement gaps for key performance indicators and develop solutions.
• Drive the standardization of measurement definitions across the organization and champion best practices in analytic reporting.

Senior Research Scientist, Health Economics

Administrative Assistant

• Handle inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connect them to their Care Team
• Generate daily member reports and assist with data entry
• Prepare materials and assist with day-to-day functions for interdisciplinary care team meetings such as case conferences
• Provide inbound telephonic, text, fax, and email support for members
• Identify and triage member needs to connect them with Care Teams for clinical support and care coordination
• Send weekly surveys to members
• Schedule patient and provider calls and case conferences as needed
• Contribute to special projects and data entry, including growth of virtual medical practice and stop-gap process execution
• When working from the office: send mail to members, check Nashville-based PO box, and send/receive tablets to members requiring access to virtual provider visits

• Lead frontline Administrative Assistant team managing inbound calls, texts, emails, and faxes from members and providers and connecting them to Care Team.
• Provide administrative support: generating member reports, data entry, checking and sending mail on behalf of Care Team.
• Manage non-clinical escalations and enable team to support members.
• Complete Administrative Assistant training and demonstrate excellence in role.
• Know Care Team policies, escalation pathways, communications best practices, and documentation standards.
• Become expert on Thyme Care systems, tools, technology, partners, and expectations.
• Directly manage and serve as escalation point to a team of Administrative Assistants and lead team meetings.
• Provide inbound telephonic, text, fax, and email support and triage member needs to connect with Care Teams.
• Manage PTO requests, reimbursements, time sheets, and schedule adherence for team.
• Ensure office space is secure of PHI and mailer materials and check Nashville-based PO box and ensure mail is sent timely to members.
• Ensure weekly surveys are sent within SLA and daily reports are generated.
• Assist scheduling patient and provider calls and case conferences as needed.
• Participate in interviews to hire Administrative Assistants and monitor assignments, inbound call metrics, workflows and queues.
• Monitor queues, quality and productivity metrics, develop coaching and remediation plans, and perform quality assurance audits.

Administrative Assistant – Team Lead

Director

• Lead evolution of design function and scale creative team
• Own and expand visual identity and design system
• Lead creative direction and execution of web properties
• Own strategy and execution of campaigns across channels
• Establish and uphold design standards
• Lead and support hybrid creative team and build workflows
• Collaborate across Marketing, Communications, Growth, Care Delivery, Product, and Partner teams

Director, Brand and Creative Production

• Handle inbound & outbound calls, text messages, secure emails, and faxes, connecting members/providers to Care Team; provide administrative support by generating member reports and data entry
• Remote role eligible for individuals throughout the United States; Nashville HQ; may work from Nashville if in region; otherwise remote
• Requires year or more telephonic support experience in healthcare or customer service with empathy and patience
• After first three months, complete training and be up to speed on Thyme Care tools, processes, expectations; follow Care Team policies; generate daily member reports; provide inbound support; triage member needs; send weekly surveys; schedule patient/provider calls; contribute to special projects/data entry

Bilingual Administrative Assistant (11:30AM - 8:00PM EST Shift)

Bilingual

• Talk to, navigate, and guide Thyme Care's cancer patients throughout their journey. You will report into our Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, video, and email to check in on their needs. If members need support connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment) you are responsible to get it for them. Additionally, you help members schedule health and wellness visits with our provider team and conduct survey assessments to determine if there are changes in their health, what their needs are, and what their goals and values are for advanced care planning.
• In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.
• After your first three months, you will:
• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 30 calls with members each day.
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we ought to address their needs.
• Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you’ll be working to connect them with their healthcare providers, social services, diagnostic appointments, and medical treatments.
• Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You’re hitting your efficient metrics and quality standards.
• Be a valuable partner to our members, guiding them to the right resources and information to best support them throughout their care journey.
• Be on the lookout to improve the experience, quality, and outcomes of our work with members.