Thyme Care

Research Scientist

• Lead claims data analyses that quantify Thyme Care’s impact on clinical outcomes, and support the overall communication of Thyme Care’s value proposition to external customers.
• Plan and execute internal population health analyses, providing guidance to the organization on the best way to interpret performance on key claims-based outcomes.
• Help structure and execute analyses that identify the potential savings opportunity associated with provider partnership and new clinical interventions.
• Support the development and maintenance of financial models that map the organization’s operational activities to claims-based outcomes that drive Thyme Care’s financial performance.
• Support claims data quality checks, executing root cause investigations associated with data anomalies and triaging issues with data science teams.
• Work cross-functionally with department leads to identify important measurement gaps for key performance indicators and develop solutions.
• Drive the standardization of measurement definitions across the organization and champion best practices in analytic reporting.

Senior Research Scientist, Health Economics

Administrative Assistant

• Handle inbound & outbound calls, text messages, secure emails, and faxes from members and providers and connect them to their Care Team
• Generate daily member reports and assist with data entry
• Prepare materials and assist with day-to-day functions for interdisciplinary care team meetings such as case conferences
• Provide inbound telephonic, text, fax, and email support for members
• Identify and triage member needs to connect them with Care Teams for clinical support and care coordination
• Send weekly surveys to members
• Schedule patient and provider calls and case conferences as needed
• Contribute to special projects and data entry, including growth of virtual medical practice and stop-gap process execution
• When working from the office: send mail to members, check Nashville-based PO box, and send/receive tablets to members requiring access to virtual provider visits

• Lead frontline Administrative Assistant team managing inbound calls, texts, emails, and faxes from members and providers and connecting them to Care Team.
• Provide administrative support: generating member reports, data entry, checking and sending mail on behalf of Care Team.
• Manage non-clinical escalations and enable team to support members.
• Complete Administrative Assistant training and demonstrate excellence in role.
• Know Care Team policies, escalation pathways, communications best practices, and documentation standards.
• Become expert on Thyme Care systems, tools, technology, partners, and expectations.
• Directly manage and serve as escalation point to a team of Administrative Assistants and lead team meetings.
• Provide inbound telephonic, text, fax, and email support and triage member needs to connect with Care Teams.
• Manage PTO requests, reimbursements, time sheets, and schedule adherence for team.
• Ensure office space is secure of PHI and mailer materials and check Nashville-based PO box and ensure mail is sent timely to members.
• Ensure weekly surveys are sent within SLA and daily reports are generated.
• Assist scheduling patient and provider calls and case conferences as needed.
• Participate in interviews to hire Administrative Assistants and monitor assignments, inbound call metrics, workflows and queues.
• Monitor queues, quality and productivity metrics, develop coaching and remediation plans, and perform quality assurance audits.

Administrative Assistant – Team Lead

Director

• Lead evolution of design function and scale creative team
• Own and expand visual identity and design system
• Lead creative direction and execution of web properties
• Own strategy and execution of campaigns across channels
• Establish and uphold design standards
• Lead and support hybrid creative team and build workflows
• Collaborate across Marketing, Communications, Growth, Care Delivery, Product, and Partner teams

Director, Brand and Creative Production

Bilingual

• Talk to, navigate, and guide Thyme Care's cancer patients throughout their journey. You will report into our Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, video, and email to check in on their needs. If members need support connecting with providers or resources (e.g., transportation, financial grants, emotional support resources, medical equipment) you are responsible to get it for them. Additionally, you help members schedule health and wellness visits with our provider team and conduct survey assessments to determine if there are changes in their health, what their needs are, and what their goals and values are for advanced care planning.
• In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes lunch and two breaks.
• After your first three months, you will:
• Have completed virtual onboarding and training (three weeks long) and are up to speed on Thyme Care systems, tools, technology, partners, and expectations. You’re completing at least 30 calls with members each day.
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction. You use that relationship to prioritize how we ought to address their needs.
• Be able to identify and prioritize a member's needs and then know where to go to get them help. This means you’ll be working to connect them with their healthcare providers, social services, diagnostic appointments, and medical treatments.
• Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards. You’re hitting your efficient metrics and quality standards.
• Be a valuable partner to our members, guiding them to the right resources and information to best support them throughout their care journey.
• Be on the lookout to improve the experience, quality, and outcomes of our work with members.

Bilingual Care Partner

• Handle inbound & outbound calls, text messages, secure emails, and faxes, connecting members/providers to Care Team; provide administrative support by generating member reports and data entry
• Remote role eligible for individuals throughout the United States; Nashville HQ; may work from Nashville if in region; otherwise remote
• Requires year or more telephonic support experience in healthcare or customer service with empathy and patience
• After first three months, complete training and be up to speed on Thyme Care tools, processes, expectations; follow Care Team policies; generate daily member reports; provide inbound support; triage member needs; send weekly surveys; schedule patient/provider calls; contribute to special projects/data entry

Senior Research Scientist, Health Economics

Administrative Assistant

Administrative Assistant – Team Lead

Director, Brand and Creative Production

Bilingual Care Partner

Bilingual Administrative Assistant (11:30AM - 8:00PM EST Shift)