Field Engineer

• Install, support, troubleshoot, repair, and maintain all Intuitive products in assigned territory
• Provide mentoring to junior Field Service Engineers with time served
• Perform regional administrative tasks and take part in new product introductions and process improvement initiatives
• Perform scheduled maintenance activities including system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair products and associated equipment within specified territory
• Coordinate and perform system and hardware delivery and installation
• Complete administrative duties such as spare parts inventory, Field Activity Reports, Return Material Authorizations, expense reports
• Maintain company issued tooling, calibrated tool sets, vehicle, laptops, iPads, and other assets
• Support Sales teams with trade show support, provide phone support for customers, and provide hospital contacts to other Intuitive teams
• Provide feedback to HQ and participate in continuous improvement projects
• Complete required training items including equipment training and Intuitive Surgical University classes
• Maintain assigned territory responsibilities including system install base configurations, customer contacts, customer training and events
• Mentor junior engineers and participate in new product introduction and regional continuous process improvement projects
• Support service contract renewals as required.

Field Service Engineer

Service Engineer

Field Service Engineer

Field Service Engineer

AI Customer Service Engineer

Field Service Engineer, Eindhoven Region