Intuitive

Consultant

• Lead hospital site consulting initiatives based on observation and training
• Engage with Hospital Executives and Leadership teams on leadership and communication strategies
• Manage complex, extended customer engagements
• Promote collaboration with Genesis and cross functional teammates

Genesis Consultant

Support Engineer

• Provide technical support to customers and internal stakeholders via phone and remote diagnostics
• Troubleshoot complex robotic system issues and escalate when necessary
• Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM
• Create, manage, and track service requests and technical documentation
• Support continuous improvement of processes, procedures, and knowledge base content
• Collaborate with service, sales, marketing, and engineering teams to drive issue resolution
• Support onboarding and mentoring of new team members
• Ensure compliance with regulatory and quality requirements, including FDA standards
• Participate in on-call, holiday, and occasional onsite support activities
• Act as a Medical Device Consultant (Medizinprodukteberater) in Germany and Austria following required training.

Technical Support Engineer

• Provide technical support to customers and internal stakeholders via phone and remote diagnostics.
• Troubleshoot complex robotic system issues and escalate when necessary.
• Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
• Create, manage, and track service requests and technical documentation.
• Support continuous improvement of processes, procedures, and knowledge base content.
• Collaborate with service, sales, marketing, and engineering teams to drive issue resolution.
• Support onboarding and mentoring of new team members.
• Ensure compliance with regulatory and quality requirements, including FDA standards.
• Participate in on-call, holiday, and occasional onsite support activities.
• Act as a Medical Device Consultant (Medizinprodukteberater) in Germany and Austria after completing required training.

• Provide technical support to customers and internal stakeholders via phone and remote diagnostics.
• Troubleshoot complex robotic system issues and escalate when necessary.
• Review error logs and RemoteFE reports and coordinate field service activities through Salesforce/CRM.
• Create, manage, and track service requests and technical documentation.
• Support continuous improvement of processes, procedures, and knowledge base content.
• Collaborate with service, sales, marketing, and engineering teams to drive issue resolution.
• Support onboarding and mentoring of new team members.
• Ensure compliance with regulatory and quality requirements, including FDA standards.
• Participate in on-call, holiday, and occasional onsite support activities.
• Act as a Medical Device Consultant (Medizinprodukteberater) in Germany and Austria following required training.

Account Executive

• Partner with the Clinical Sales Manager to develop a sales strategy to drive robot utilization
• Mentor surgical teams through training sessions, OR integration and da Vinci® Surgery applications
• Be a da Vinci® Surgery resource across all primary surgical specialties
• Support regional Sales and Marketing events that create system awareness and procedure adoption
• Develop a da Vinci® Surgery plan for each surgical team to ensure they can use the system unsupervised
• Drive continuous expansion of the user base by working with KOLs
• Drive the sales of instruments and accessories
• Mentor new team members to become high performance members of the clinical sales team
• Responsibly manage administrative tasks, sales activities, submission of expense reports, etc.

Clinical Sales Representative

• Build and maintain long-term relationships with customers to identify sales opportunities
• Support customer onboardings, workflow analyses, optimizations
• Conduct customer training and application support
• Hold customer meetings and support sales and marketing efforts with presentations and product demos
• Drive further expansion of digital offering and manage commercial activities
• Provide input and support in Marketing, Business Development, and internal/external trainings

Digital Sales Representative

Sales

• Manage the complex sales process of da Vinci® Surgical Systems into new hospitals and upgrades into existing hospitals
• Build support from surgeons and administration for da Vinci® Surgery.
• Identify key institutions, generate market awareness, and drive sales of the da Vinci® Surgical System within an assigned sales territory
• Effectively manage the transition of the initial sale and installation to the sales team to drive procedural volume and growth
• Achieve quarterly sales targets
• Partner with the da Vinci® Area Sales Director to develop a sales plan for their local territory
• Build surgical advocacy teams at each hospital
• Develop initial contact and relationship with CEO and senior hospital administrators
• Organize and manage the sales process
• Develop knowledge of primary OR procedures
• Make business case for system purchase
• Resolve contractual issues and coordinate system installation upon purchase approval
• Handle all communications and administrative follow-up

Area Sales Manager

• Lead the clinical sales organization for the region
• Develop strategies to exceed P&L expectations
• Recruit, train and develop sales team
• Collaborate with marketing and corporate functions
• Establish relationships with Key Opinion Leaders (KOLs)

Clinical Sales Director

• Partner with the Clinical Sales Manager to develop a sales strategy to drive robot utilization.
• Mentor surgical teams through training sessions, OR integration and da Vinci® Surgery applications.
• Be a da Vinci® Surgery resource across all primary surgical specialties.
• Support regional Sales and Marketing events that create system awareness and procedure adoption.
• Develop a da Vinci® Surgery plan for each surgical team to ensure they can use the system unsupervised.
• Drive continuous expansion of the user base by working with KOLs.
• Drive the sales of instruments and accessories.
• Mentor new team members to become high performance members of the clinical sales team.
• Responsibly manage administrative tasks, sales activities, submission of expense reports, etc.

Field Engineer

• Responsible for the installation, support, troubleshooting, repair, and maintenance of products
• Ensure that all service agreements and warranty obligations are met
• Provide technical support to end-users and other employees
• Conduct training sessions at facilities, training centers, and hospitals
• Troubleshoot, diagnose, and repair products and associated equipment

Field Service Engineer – 2nd Shift

Manager

• Reporting to the Director of Evidence Strategy and Access, Europe, within the Medical Affairs team.
• Collaborate closely with Sales, Clinical Affairs, and the Global Access Value and Economics teams to develop robust frameworks for the assessment and appraisal of robotics‑assisted technologies.
• Leads market access, reimbursement, and funding activities for established therapies and rapidly evolving technologies across Germany, Switzerland, and Austria (DACH).
• Defines and strategically shapes the most appropriate access pathways—including coverage mechanisms (e.g. DRGs, procedure codes, add‑on payments), HTA high‑quality submissions, and funding negotiations—to support timely adoption of MedTech and capital equipment in both hospital and ambulatory settings.
• Establish and build a strong network of relevant opinion leaders across providers, payers, and policymakers.
• Manage relationships with key national and local stakeholders, working closely with Key Opinion Leaders and scientific societies to strengthen engagement, advocacy, and alignment in discussions with national payer and reimbursement decision‑makers.
• Leading the initiation and governance of consultancy engagements across a broad portfolio of market access initiatives
• Securing optimal reimbursement, ensuring our solutions are properly coded, covered, and funded across the region.
• Analyze funding pathways, evaluate policy and payment system changes, and translate them into actionable strategies that support clinical adoption and commercial success.
• Establish and build network of relevant opinion leaders across a broad range of providers, payers and policy makers.
• Develop and execute strategies for market access at national and local level Leads, coordinates, or supports HTA activities, including the preparation and submission of national or regional HTA dossiers, engagement with assessment bodies, and alignment of clinical and economic evidence.
• Acts as the primary HTA expert for robotics‑assisted bronchoscopy BU
• Strategically leverages clinical data and real‑world evidence (RWD) to inform and shape market access strategies, strengthening value narratives to support coverage, reimbursement, and funding objectives across the region.

Senior Manager, Evidence and Access Strategy

Supply Chain

• Lead inventory turn-over optimization initiatives, including refining component planning logic, network balancing, readiness reviews for site or production line expansions, executing targeted reductions of slow moving or excess inventories and other execution improvements to support scale, resilience, and financial efficiency.
• Own end‑to‑end supply chain integration efforts tied to network expansion, acquisitions, new manufacturing footprints, production line extensions and supplier transitions.
• Supports warehouse space planning for purchased component materials, including development of improved planning models to facilitate space budgeting.
• Drives supplier facing projects, as required, to support lean delivery processing of purchased materials that may include lot size governance, product packaging and labeling and advance shipment notification processing to enable seamless receiving operations.
• Supports (and may lead) adoption and integration of new technologies, tools, and analytics to improve supply visibility, planning accuracy, and decision quality across the supply network.
• Establish clear process governance and controls for complex, cross‑functional supply initiatives, ensuring accountability across Planning, Logistics, Engineering, Procurement, and Manufacturing functions.
• Drive stabilization and continuous improvement of component material planning processes (i.e. coverage profile, lead time, lot sizing, strategic reserves, etc.), translating policy into durable execution.
• Identify and close systemic gaps in execution and process capabilities, including definition of roles, operating models, and escalation paths.
• Serve as the senior counterpart to partner functions, aligning priorities, resolving ownership ambiguity, and enabling faster, more coordinated execution.
• Translate strategic supply chain objectives into executable roadmaps, programs, and projects, balancing near‑term issue resolution with longer‑term capability needs.
• Mentor and develop other leaders and high potential contributors, scaling organizational capability and reducing dependency on ad‑hoc or hero‑driven execution.

Senior Manager, Supply Chain Operations

• Work with the Clinical Sales Manager to develop a sales strategy to drive robot utilization
• Manage surgical teams through training sessions, OR integration and da Vinci® Surgery applications
• Be a da Vinci® Surgery resource across all primary surgical specialties
• Support regional Sales and Marketing events that create system awareness and procedure adoption
• Develop a da Vinci® Surgery plan for each surgical team to ensure they can use the system unsupervised
• Drive continuous expansion of the user base by working with KOLs
• Drive the sales of instruments and accessories
• Responsibly manage administrative tasks; sales activities, submission of expense reports, etc.

Clinical Sales Associate

• Implement the clinical sales plan defined by the da Vinci Clinical Sales Manager to drive utilization of the da Vinci Surgical System.
• Become a da Vinci Surgery expert mainly across core indications for the region to support the development of surgical robotics programs in the assigned territory.
• Support regional Sales and Marketing development events that create system awareness and procedure adoption.
• Develop a da Vinci Surgery plan for each surgical team to insure they are capable of using the system independently within a reasonable time frame based on their volume and access to the system.
• Drive utilization of the da Vinci system by working with surgical teams to review and select appropriate cases and ensure consistent usage of the da Vinci.
• Drive continuous expansion of the user base by working with key hospital staff and surgeon thought leaders to develop a qualified lead funnel; interactions with C-level, senior hospital staff and KOL's would be supported by the Clinical Sales Manager.
• Lead surgical teams through training sessions, helping them understand system operations, OR integration and da Vinci Surgery applications.
• Be a resource to the surgical team, providing guidance and insight on the use of the da Vinci Surgical System through providing case support.
• Responsibly manage administrative tasks, reporting of sales/procedures, outcomes of sales activities, submission of expense reports, etc.
• Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices.

• Provide procedural support to new users to promote safety and effective progression through their learning curves
• Support training activities to include in-services, training labs, attend first case series and development of teams and programs
• Become a clinical expert in the pulmonary oncology space
• Work alongside ESR’s to collaborate with senior hospital staff and key physicians in the development and execution of a plan to effectively integrate Ion® at new customer sites, ensuring ongoing commitment to and utilization of the system
• Facilitate critical user and procedural data capture to create effective QTI and benchmarking metrics
• Collaboration with daVinci local sales teams to ensure consistent alignment and communication with internal and external stakeholders
• Responsibly manage administrative tasks, SFDC management, submission of expense reports, etc.

Genesis Consultant

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Clinical Sales Representative

Digital Sales Representative

Area Sales Manager

Clinical Sales Director

Clinical Sales Representative

Field Service Engineer – 2nd Shift

Senior Manager, Evidence and Access Strategy

Senior Manager, Supply Chain Operations

Clinical Sales Associate

Clinical Sales Associate

Endoluminal Sales Associate