Intuitive

Operations

• The Reimbursement Operations & Field Market Access lead is the execution engine of the U.S. HEMA organization.
• This role is the closest link to the sales and marketing organization and serves as the primary tactical interface with providers, payers, and field teams.
• This is both a payer-facing and provider-facing role.
• On the payer side, this person develops value dossiers, manages payer advisory boards, and supports key account engagement.
• On the provider side, this person generates billing guides, fields customer reimbursement questions, develops provider education materials, and supports all field logistics related to coding implementation.
• In Phase 1, this role carries both midstream and downstream responsibilities—from code acquisition and payment policy implementation through to field collateral generation and customer support.
• This person generates code and billing manuals, is responsible for all field logistics requiring implementation of new or existing codes, and directly fields customer questions regarding reimbursement.

Senior Manager, Reimbursement Operations – Field Market Access

Strategy

• The Upstream Reimbursement Strategist is the architect of the organization’s long-range reimbursement and market access strategy across the U.S. product portfolio.
• Responsible for generating all strategies for all upstream programs and dovetailing those strategies with global market access for ex-U.S. projects.
• Shape the narrative for why a product deserves reimbursement and build the data package to support it.
• Partner with HEOR to design, commission, and oversee health economic and outcomes research studies that support reimbursement across the product portfolio.
• Ensure evidence generation aligns with regulatory, payer, and provider needs.
• Lead the strategy for new code applications, Category III code conversions, and descriptor modifications.
• Conduct ongoing analysis of OPPS, PFS, and ASC payment policy.
• Serve as the connective tissue between U.S. evidence needs and global HEOR and OUS markets.
• Generate and own the reimbursement strategy for all upstream programs across the full product portfolio.

Senior Manager, Upstream Reimbursement Strategy

Clinical Research

• This position reports to Manger/Sr. Manager, Medical Sciences and requires a strong candidate with expertise in the analysis of medical literature, data from clinical trials and pre-clinical studies, and sound knowledge of applicable regulations and standards.
• The position will mainly focus on the development of Clinical Evaluation Plans (CEPs) & Clinical Evaluation Reports (CERs), with a potential for future additional responsibility in the development of other clinical evidence documents.
• The purpose of this job is to work collaboratively to develop strategies for the creation of CEPs followed by the development of clinical evaluation reports (CERs) per EU MDR, to meet essential requirements in support of submission for CE Mark application to obtain Declaration of Conformity and EU market clearance, re-certification and proposed indication/labeling changes.
• Further, the responsibility includes the development of regular CEP and CER updates to maintain EU product conformance.
• Interact with internal cross-functional teams (engineering, product development, regulatory, post-market surveillance) to define and plan the strategy for the development of CEPs and CERs for new products requiring CE Mark.
• Develop and author clinical documentation for regulatory submissions, mainly key sections of the CEP, and the entire CER document.
• Develop and author responses to the requests and questions on the clinical documentation from the regulatory authority.
• Possess or acquire in-depth knowledge of therapeutic areas, competitor devices, current clinical/market developments, literature review processes and the ability to keep abreast of current literature.
• Participate in and/or perform comprehensive literature searches to develop and maintain in-depth knowledge and understanding of current scientific literature required to support identified product lines and related clinical studies; stay informed about applicable clinical landscapes and trends.
• Provide product guidance and expertise to the clinical librarian to facilitate conducting literature searches on products/product families.
• Review scientific literature and interpret and summarize published data on risks, alternate therapies and device-specific benefits; collect and summarize primary data to support risk assessment.
• Critically appraise scientific literature and write clinical summaries for products and surgical procedures.
• Conduct proofreading, editing, document formatting, review comment integration and document completion / approval activities.
• Manage CEP/CER timelines required by product development teams and global Regulatory Bodies by utilizing appropriate project management tools.
• Serve as the SME and/or functional representative for R&D development activities (e.g., Product or Technology Development Process teams) and support broader Clinical/Medical Affairs activities such as Regulatory submissions/responses.
• Perform periodic reviews of risk documentation and product labeling; ensure appropriate updates are implemented.
• Provide clinical perspective and support and guide new product development for CE Mark purposes.
• May require participation in ongoing core team activities (e.g., weekly meetings) or provide periodic participation and input as needed.
• Support the clinical affairs (CA) team with the creation of clinical content for other documents including Investigator brochures, manuscripts, scientific abstracts, conference presentations, and posters based on Intuitive clinical trials.
• Support the CA team with the development and writing of clinical study protocols and Clinical Study Reports (CSRs).
• Ensure compliance with corporate (e.g., SOP’s) and regulatory requirements (e.g., GCP and US and OUS guidelines)

Senior Clinical Scientist

Supply Chain

• The Commercial Distribution Manager for Chile is responsible for establishing, developing and supporting the assigned Distributor.
• Teach distributor all aspects of clinical business, procedures and capital sales process.
• Assist distributor in developing their business plans, including quarterly system and procedure targets.
• Organize annual business planning meetings and quarterly business reviews with the distributor.
• Provide distributor’ representatives with new and existing product information.

Commercial Distribution Manager

Sales

• Build and Lead a High-Performing Team – Recruit, develop, and coach a world-class Digital Sales team focused on accelerating pipeline growth, customer acquisition, and market expansion.
• Drive Strategic Growth – Design and execute innovative sales strategies that increase adoption, utilization, and long-term customer success across Intuitive's digital portfolio.
• Deliver Commercial Excellence – Establish clear performance goals, track key metrics, and drive accountability to achieve sustained revenue growth and business success.
• Align and Influence Across the Organization – Partner with field sales and corporate stakeholders to ensure strategic market alignment, effective lead prioritization, and seamless execution.
• Collaborate Across Functions – Work closely with Marketing, Product Management, Clinical, and Operations teams to identify growth opportunities and optimize go-to-market initiatives.
• Champion Innovation and Change – Lead training, adoption, and change management efforts for new digital products and solutions.
• Advocate for Customers – Serve as a trusted voice of the customer, translating feedback into actionable insights that enhance product development and user experience.
• Optimize Business Performance – Oversee territory planning, forecasting, reporting, and operational compliance to support scalable growth.

Digital Sales Manager - Future Opportunity

Associate

• Assists sales representatives with surgeon trainings, hospitals robotic development, and overall territory management
• Guides technical in-services for customers to include OR staff, surgeons, etc.
• Sells benefits of advanced technology to existing robotic users to contribute to team overall quotas
• Gains experience in goal setting, mapping, and attaining in preparation for quota bearing role to follow CTA position
• Manages administrative tasks: reporting of sales/procedures, outcomes of sales activities, submission of expense reports

Clinical Territory Associate

• Work closely with the Clinical Sales Manager to gain knowledge in technical, clinical, and sales aspects
• Train to be a da Vinci® Surgery technical and sales expert
• Focus on the technical and clinical aspects during the first year
• Progress to focus on the sales aspect during the second year
• Maximize utilization of installed da Vinci® Surgical Systems
• Lead product demonstrations/in-services and sales activities
• Support regional sales and marketing development events
• Manage administrative tasks: reporting, expense reports, and module submissions.

General

• Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally)
• Perform Intuitive Hub in-services, workflow analysis, customization, and optimization to meet customer objectives
• Educate and prepare customers for My Intuitive+ including customer onboarding
• Monitor and drive the digital products utilization by customers and clinical users
• Drive continuous expansion of the user base by working with key hospital staff and thought leaders
• Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution
• Lead clinical teams through training sessions, helping them understand system operation
• Onboard, coach, and mentor new and existing team members
• Participate in the training and launch of new products and/or procedures
• Participate in departmental and cross-functional projects to develop or improve Intuitive processes, deliverables, and other material
• Build excellent relationship with internal colleagues, such as dV sales and clinical teams, digital support, marketing and field service
• Support complex customer events involving multi-departmental collaboration and multi-faceted solutions
• Be a resource to the clinical and administrative team, providing guidance and insight on the use of the Intuitive Hub System
• Provides feedback based on client experiences to support and product develop team for process improvements
• Prospect for digital solution expansions and upgrades existing base

Digital Solutions Specialist

Consultant

• The Genesis OR Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services.
• This role is focused on identifying and implementing best-in-class practices for da Vinci Surgery across areas such as robotic program standardization, operational efficiency, team training, cost management, and block time utilization.
• Working in close partnership with hospital leadership and cross-functional teams including Sales, Marketing, Customer Training, Customer Service, and Technical Support.
• The consultant ensures that each customer is equipped to successfully launch, optimize, and sustain a high-performing robotic surgery program.
• Develop deep expertise in the use, application, troubleshooting, and proper handling of Intuitive technologies, instruments and accessories.
• Independently manage your assigned territory, balancing customer consulting engagements with administrative responsibilities.
• Design and deliver targeted Genesis OR consulting and educational initiatives to strategically selected customer accounts.
• Drive long-term, multi-layered consulting engagements by collaborating with hospital stakeholders and cross-functional Intuitive teams (Sales, Services, Marketing, Customer Training) to provide customized, actionable solutions.
• Promote strong collaboration among Genesis and cross-functional partners to meet shared implementation goals and customer success milestones.
• Analyze customer usage patterns and performance data to tailor consulting engagements and demonstrate value through measurable outcomes.
• Actively support internal and customer-facing Genesis and Intuitive events, including conferences, congresses, and training sessions (virtual and live).

Genesis Consultant – Sterilization

• Provide technology to enable capturing, archiving, live streaming and sharing of clinical video and other data
• Execute current and future digital strategies to grow digital solution adoption by customers
• Responsible for customer onboardings, performing workflow analysis and optimization
• Conduct customer training and provide application support
• Support the sales and marketing efforts with customer presentations and product demos
• Lead customer meetings and train services in clinical settings
• Build and maintain long-term relationships with Key Opinion Leaders

• Work with the Clinical Sales Manager to develop a sales strategy to drive robot utilization
• Manage surgical teams through training sessions, OR integration and da Vinci® Surgery applications
• Be a da Vinci® Surgery resource across all primary surgical specialties
• Support regional Sales and Marketing events that create system awareness and procedure adoption
• Develop a da Vinci® Surgery plan for each surgical team to ensure they can use the system unsupervised
• Drive continuous expansion of the user base by working with KOLs
• Drive the sales of instruments and accessories
• Responsibly manage administrative tasks; sales activities, submission of expense reports, etc.

Clinical Sales Associate

Account Executive

• Partner with the Clinical Sales Manager to develop a sales strategy to drive robot utilization
• Mentor surgical teams through training sessions, OR integration and da Vinci® Surgery applications
• Be a da Vinci® Surgery resource across all primary surgical specialties
• Help regional Sales and Marketing events that create system awareness and procedure adoption
• Develop a da Vinci® Surgery plan for each surgical team to ensure they can use the system unsupervised
• Drive continuous expansion of the user base by working with KOLs
• Drive the sales of instruments and accessories
• Mentor new team members to become high performance members of the clinical sales team
• Dependably manage administrative tasks, sales activities, submission of expense reports, etc.

Clinical Sales Representative

Field Engineer

• Responsible for the installation, support, troubleshooting, repair, and maintenance of all products
• Ensure that all service agreements and warranty obligations are met
• Provide technical support to end-users
• Conduct training sessions
• Troubleshoot, diagnose, and repair all products and associated equipment

Field Service Engineer – 2nd Shift

• The Genesis OR Consultant plays a key role in supporting hospitals and surgical teams by delivering both onsite and remote consulting services.
• Develop deep expertise in the use, application, troubleshooting, and proper handling of Intuitive technologies, instruments and accessories.
• Plan and execute consulting programs by designing and delivering targeted Genesis OR consulting and educational initiatives to strategically selected customer accounts.
• Drive long-term, multi-layered consulting engagements by collaborating with hospital stakeholders and cross-functional Intuitive teams to provide customized, actionable solutions.
• Deliver in-person and virtual consulting services focused on key operational areas such as: new system integration, staff training and onboarding, workflow standardization, program management, and cost containment strategies.

Data Scientist

• Manage design, development, implementation, validation, maintenance, and support clinical databases related pre-market or post-market clinical studies/registries.
• Adhere to required departmental operating procedures regarding Data Management for clinical investigations.
• Collaborate with clinical operation teams, support project goals, and ensure high-quality research and database development.
• Develop project-specific data management plans, EDC design, create clinical databases, and perform data management.
• Conduct data cleaning, manage queries, and support statistical reviews.

Senior Manager, Reimbursement Operations – Field Market Access

Senior Manager, Upstream Reimbursement Strategy

Senior Clinical Scientist

Commercial Distribution Manager

Digital Sales Manager - Future Opportunity

Clinical Territory Associate

Clinical Territory Associate

Digital Solutions Specialist

Genesis Consultant – Sterilization

Digital Solutions Specialist

Clinical Sales Associate

Clinical Sales Representative

Field Service Engineer – 2nd Shift

Consultant

Clinical Data Manager