Field Service Engineer

Intuitive

Field Service Engineer maintaining Intuitive’s robotic-assisted surgery systems in Richland. Installing, repairing, troubleshooting, and supporting hospital equipment across an assigned territory.

Posted 8/5/2026full-timeRemote • Richland • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $37 - $55 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in troubleshooting and maintaining electro-mechanical systems, ensuring compliance with operating-room protocols and HIPAA standards. Proven ability to provide technical support, conduct training, and manage customer relationships effectively.

Highest-signal resume keywords

Electro-Mechanical Systems TroubleshootingTechnical SupportField Service ExperienceOperating-Room Protocol KnowledgeVendor Credentialing Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingSystem MaintenancePreventive MaintenanceSoftware UpdatesField Activity ReportingInventory ManagementTechnical DocumentationSystem InstallationCustomer Relationship ManagementTraining Delivery

Soft Skills

Problem-SolvingCritical ThinkingTime ManagementTeam CollaborationCommunication Skills

Tools & Technologies

Company-Provided ToolsLaptopsIPadsField Service Software

Certifications & Qualifications

Vendor Credentialing ApprovalCompliance with Vaccination Requirements

Industry Keywords

HIPAA StandardsOperating-Room ProtocolField ServiceTechnical SupportService Agreements

About the role

Key responsibilities & impact

Install, support, troubleshoot, repair, and maintain Intuitive products within the assigned area of responsibility
Ensure service agreements and warranty obligations are met and exceeded
Provide technical support to end-users and Intuitive employees
Conduct training sessions at Intuitive facilities, training centers, and hospitals
Perform system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades
Troubleshoot, diagnose, and repair Intuitive products and associated equipment
Coordinate and perform system and hardware delivery and installation
Document service activities, maintain records, and provide reports to stakeholders
Complete administrative duties including spare parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports
Maintain company-provided tools, vehicles, laptops, iPads, and other assets
Collaborate with Sales, Genesis, headquarters, and other Intuitive teams
Provide feedback to headquarters and participate in continuous improvement projects
Manage customer needs, system install-base configurations, customer contacts, training, and events in the assigned territory

Requirements

What you’ll need

Ability to work effectively as part of a team
Ability to identify, analyze, and resolve technical issues
Strong problem-solving and critical-thinking skills
Strong time-management skills and ability to prioritize tasks and meet deadlines
Ability to travel up to 50%
Reside typically within 30 miles of the assigned territory or designated area
Ability to work flex shifts, second shifts, or other shifts as required
Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
Clean driving record
Ability to obtain and maintain Vendor Credentialing approval for operating-room access
Compliance with required vaccinations for vendor credentialing
Proven troubleshooting experience with electro-mechanical systems
Good written and oral communication skills
General computer skills
Comfortable working off hours with limited support
Excellent administrative and record-keeping skills
1–3 years of field service experience preferred
Associate’s degree in a related field or equivalent training/experience preferred
Knowledge and implementation of operating-room protocol and HIPAA standards

Benefits

Comp & perks

Remote work arrangement
Base salary compensation
Incentives
Benefits
Equity
Professional development courses
Company-provided tools and calibrated tool sets
Employee vehicle
Laptop and iPad
Training through Intuitive Surgical University
Equal employment opportunities