Senior Client Services Specialist, EOR Operations
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Field Service Manager
Intuitive
full-time
Posted on:
Origin: • 🇺🇸 United States • North Carolina
Visit company websiteSalary
💰 $127,100 - $182,900 per year
Job Level
Mid-LevelSenior
About the role
- Ensure Intuitive delivers exceptional, timely service to customers through the coordination of all Service-related activities within their Region
- Provide strong management and leadership of field-based direct reports and coordination of their activities with other customer-facing and back-office team members
- Spend time in the field visiting with customers and team members to coach and mentor employees, reinforce strong customer relationships, and identify opportunities to improve the Customer Experience
- Use data and metrics to track progress towards and achievement of desired results, and continuously evaluate and communicate business health
- Ensure all Service Contract obligations and commitments are met and adhered to
- Provide additional escalation support to resolve key account/customer issues
- Ensure all documentation is submitted and accurate within customer management, employee management, and quality management systems
- Work collaboratively with commercial and ecosystem partners, both internal and external, to ensure customer expectations are achieved
- Work with Senior Field Service Leadership team on process improvement projects to maximize efficiency, productivity, and performance.
Requirements
- 5 years hands-on field experience working as a field service representative
- Ability to travel 50%
- Bachelor’s Degree preferred in mechanical, biomedical, electronics engineering, or equivalent
- 3 years as a manager in the medical industry or equivalent preferred
- Familiarity of hospital operating room protocols, anatomic terminology and knowledge a plus
- Ability to multi-task and adapt to change without losing focus of priorities
- Strong communication, influence, leadership, conflict management and negotiation skills
- Capable of working effectively in cross-functional project teams
- Must possess strong attention-to-detail, individual initiative, and sense of ownership
- Ability to prioritize and smoothly manage multiple competing deadlines and tasks
- Excellent written and verbal communication skills
- Proficient knowledge with computers and standard software applications
