Intuitive

Field Service Engineer II

Intuitive

full-time

Posted on:

Origin:  • 🇺🇸 United States • Ohio

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Salary

💰 $36 - $54 per year

Job Level

Mid-LevelSenior

About the role

  • Understand and comply with all department and company policies
  • Provide management with a quarterly review and assessment of your assigned area of responsibility
  • Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
  • Complete all administrative tasks in the required time frame
  • Provide technical support to end-users and other Intuitive employees
  • Conduct training sessions at Intuitive facilities, training centers, and hospitals
  • Perform various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
  • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment in accordance with procedures and within designated timeframes
  • Coordinate and perform system and hardware delivery and installation
  • Competent in knowledge and implementation of O.R. protocol and HIPAA standards
  • Complete all administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within specified timeframes
  • Maintain all Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
  • Support and collaborate with Intuitive teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist Genesis teams with sterile reprocessing training, provide hospital contacts to other Intuitive teams, etc…
  • Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and identify efficiencies
  • Complete all required or assigned training, including equipment training for all Intuitive products, Intuitive Surgical University classes, and professional development courses as directed by management
  • Manage all aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install base configurations, customer contacts, establishing a rapport with assigned customer base, and providing support for customer training and events

Requirements

  • Demonstrated ability to work effectively as part of a team
  • Demonstrated ability to identify, analyze, and resolve technical issues efficiently
  • Strong time management skills
  • Ability to Travel up to 75% and within the travel policy as required by management
  • Willingness to perform ad hoc tasks assigned by management
  • Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management
  • Ability to work a flex shift, second shift, or other type of shift as required by management
  • Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience)
  • Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms
  • Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process